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Network Engineer Resume

New Jersey, NJ



Be able to conceptualize, architect, design and implement secured voice/data network.



Data Network Engineer (1/2/2012 – 3/30/2012)

  • Evaluate migrating voice network and recommend redesign directions
  • Identify and communicate technical gaps to internal and external functional teams
  • Configure IPT components: CUCM, Unity, and VG
  • Configure UCCE components: CUBE, SIP Server, CVP, and ICM
  • Configure Aceyus for reporting and Verint for recording
  • Complete enterprise IPT and UCCE migration
  • Troubleshoot migration issues and support daily voice network operations

Data Network Engineer (June/2009 – November/2011)

  • Gather information on existing CC environments and future requirements
  • Understand the deficiencies and limitations of existing CC environment
  • Review and contribute RFP, business cases, and system requirements
  • Guide architecture team with the vision of pure IP-based and SIP only environment
  • Work with vendors and evaluate vendors’ solutions and products
  • Architect the CC solution with high availability (HA) and right capacity
  • Size bandwidth needs for five CC and two DC for WAN access
  • Lead MPLS and QoS design and implementation to support Enterprise CC migration
  • Lead Session Border Controller (SBC) solutions to have a secured voice network

Architect and Design WAN Changes for Confidential,

  • Plan and design changes to improve network capability, stabilities and capacity
  • Create HL design, IP address schemes, VLAN, and cable runs for new capabilities
  • Review existing and newly designed network elements to ensure redundancy, diversity, cost efficiencies, aggregation impact, and capacity are being met
  • Act as Cisco vendor interface to evaluate and implement new technologies
  • Define DC switch requirements, evaluate vendor products, and recommend solutions
  • Recommend and justify solutions to ensure WAN circuit and service delivered
  • Lead L2/L3 design and implementation for new offices and new applications
  • Interact with security, performance, capacity, NOC, system monitoring, and IT teams
  • Coordinate changes with Telco and Network carriers for WAN/Internet connections
  • Provide Tier 3 technical support, train and monitor Tier 1 and 2 support engineers

Cisco TAC Engineer (July/2007 – April/2009)
Customer Technical Support for Confidential,

  • Provide third level technical supports on all aspects of Cisco UC Systems – CM, CME, CVP, Unity, IP phone, IPCC, CUPS (SIP server), and voice GW
  • Configure, implement, troubleshoot and maintain Cisco Voice UC systems.
  • Apply analytical skills and technical knowledge to solve product/network problems
  • Determine root causes and resolutions on deployed voice networks
  • Utilize complex lab setups to recreate and solve customer issues
  • Keep up-to-date technical skills with new products to support market needs
  • Interact and technical supports across different technical and development teams
  • Provide technical presentations and training to internal teams.

Senior Voice Network Engineer (January/2006 – July/2007)

  • Convert voice networks from Avaya to Cisco VoIP solutions.
  • Architect, design and implement VoIP solutions for employees and CC agents
  • Design/implement VOICE infrastructure with dialing plan, route group, route list, route pattern, class of services, media resources, music-on-hold, and voice GW
  • Implement media resource of transcoder, conference bridge, and Music-on-Hold
  • Create CM features such as Attendant Console, Extension Mobility and IPMA
  • Preserve IP phone calls with SRST for temporary WAN outage
  • Deploy Cisco IP phones and cut lines from Avaya to Cisco IP phones
  • Create Unity subscribers, voice mails, call handlers with greetings
  • Create CRA features such as AA and ICD by CTI route points/ports and scripts
  • Implemented LAN/WAN QoS with marking, queuing (LLQ), and congestion mgmt
  • Implement automatic alternate route (AAR) and FAX.

Data Network Engineer III (Aug/2004 – 2005)

  • Deploy data networks with routes and switches for green field customers
  • Move customers’ frame relay to point-to-point T1s for all the remote locations
  • Configure customers’ IOS security and access security
  • Redesign customer’s IP addressing and routing strategies
  • Implement WAN BGP and ISDN backup to increase clients’ network reliability.
  • Resolve/consult clientsnetwork issues and deliver informal technical discussions.
  • Identify and resolve clients’ routing, signaling and security issues.
  • Interact with clients, data centers, Telco, SBC groups, and technical consultants
  • Monitor customer networks, created trouble tickets and informed customer the status
  • Identify network congestion and provided solutions to resolve nodes flapping.
  • Setup and debug secured VPN client to access company’s VPN concentrator.

VoIP Solution Architect – (1998-2001)

  • Architect, design and implement VoIP solutions (SS7, H.323, and MGCP)
  • Work on voice and data convergent strategies and solutions.
  • Present technical solutions and be able to handle broad technical questions
  • Identify working items on all the involved components end to end
  • Architect voice gateway and identify requirements to simplify convergence solutions to reduce product COGS and time to market
  • Evaluate and recommend internal/external gateway architecture and products
  • Propose potential services and capabilities to expend market share
  • Team with capacity and performance leads to ensure overall systems integrity
  • Review customer technical specification and Request for Proposal (RFP)
  • Work closely with developer, architect, system engineer, product, and marketing teams to define and meet customer’s requirements
  • Have the ability to lead, reach goals and provide tiered supports to team members

ATM Solution Architect and development – (1992-1998)

  • Extensive ATM system development work included requirements, architect, design, coding and testing on call processing, resource management, signaling and routing
  • Design and implement Object Oriented (OO) data analysis and techniques
  • Document many HL and LL designs and team leader on several development projects

Telephony Switching ISDN Systems Software Development – (1986-1992)

  • Worked on all aspects of PSTN ISDN system switching product development cycle for call processing, supplemental services, routing and signaling
  • Team leader on several development projects from concept to implementation

Technical Backgrounds:
IP Voice, IP Routing and Switching (BGP, OSPF, MPLS) and IP security

Education: MS Computer Science

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