OBJECTIVE

• Seeking a IT Support, Assistant Network Administrator, LAN/WAN, installation, troubleshooter in Information Technology, Low Voltage

Summary

• Installs, tests configured and troubleshoots hardware and software applications and equipment on Networked systems
• Installs cabling and wiring for system computers, servers and networks, and peripheral equipment
• Performs network administration duties including monitoring and adding applications, users and devices, modifying user profiles, monitoring storage utilization, and documenting network changes and revisions
• Administers system - level security procedures including establishing and maintaining user accounts, assigning file permissions, and administering password and account policies
• Computer maintenance and software installation
• Microfinance administration
• Office administration

TECHNICAL SKILLS

• Strong IT, Network, database and communication skills.
• Ability to be clear & concise when explaining technical procedures to customers.
• Able to react quickly and effectively when dealing with challenging situations.
• Ability to evaluate, prioritize, organize and delegate work schedules
• Office administration
• A comprehensive understanding of health and safety regulations.
• Product Builder

PROFESSIONAL EXPERIENCE

Product Builder

Confidential, Maple Grove, MN

Responsibilities:

• Builds product by following all processes in which certified (most current revision) and complete other assigned work while meeting production goals and metrics.
• Responsible for quality and 100% adherence to manufacturing process requirements, the Confidential Corporation Quality Policy and the Strategic Quality Process (SQP).
• Proactively identifies and communicates quality issues and concerns.
• Participate in team meetings.
• Participate during site internal audits and third party inspections.
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System

Senior Instructor

Confidential

Responsibilities:

• Prepare course materials such as syllabi, homework assignments, and Handouts. (Taught Material Operating Systems and Software Engineering)
• Evaluate and grade students' class work, assignments, and papers.
• Initiate, facilitate, and moderate classroom discussions.
• Maintain student attendance records, grades, and other required records.
• Select and obtain materials and supplies such as textbooks.

IT Support, Network Administrator

Confidential

Responsibilities:

• Maintain and administer computer networks and related computing Environments including computer hardware, systems
• Software, (including Cisco switches) applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Configure, monitor, and maintain email applications or virus protection software.
• Design, configure, and test computer hardware, networking software and operating system software.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Train people in computer system use.
• Analyze equipment performance records to determine the need for repair or replacement.
• Confer with network users about how to solve existing system problems.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

Microfinance Branch Manger

Confidential

Responsibilities:

• Supported administration and growth of the Access to Credit Service Initiative (ACSI) and the microfinance program for CHF International - Iraq. Led staff to successful achievement of targets. Acted as signing authority for contracts and approving authority for purchases. Provided maintenance oversight for inventory. Prepared credit reports and coordinated with banks and government departments. Awarded Managing Director’s Certificate of Achievement
• Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, Loans, customer service, and security and safety in accordance with the Bank's objectives.
• Responsible for the all IT operations In Branch.

IT Systems Administrator

Confidential

Responsibilities:

• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches,(Cisco) controllers, multiplexers, or related networking equipment.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Install and configure wireless networking equipment.
• Install network software, including security or firewall software.
• Install or repair network cables,
• Document halps desk requests and resolutions.
• Use computers for various applications, such as database management or word processing, Microsoft Office programs (word, Excel, Access, Outlook, etc.)
• Create, maintain, and enter information into databases.
• Prepare and mail checks.
• Train and assist staff with computer usage.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.

Network Administrator/Desktop Support

Confidential

Responsibilities:

• Assist customers when they has trouble or questions using computer Software such as Microsoft Office, Adobe software and all software that is being used in the cyber cafe.
• Provide services such as encoding, printing, downloading and all other operations provided by the cafe.
• Computer maintenance and software installation.
• Troubleshoots different kinds of computer programs, hardware and Software
• LAN installation and cabling, (design internal network and Broadcast Internet service on the range 15 kilometers with 250 Users)