PROFESSIONAL EXPERIENCE

Administrative - Data Entry

Confidential

Responsibilities:

• Performed administrative work in support of workers' compensation claims and dispute resolution process, including verification and update of claim information in automated systems, and processed forms in paperless environment.
• Performed document handling, identifying various claims, related forms needing data entry submitted electronically and hard copy mail
• Participated in departmental, divisional and/or cross-functional teams.
• Utilized MS-Word and Outlook software/application to communicate with the section and address solutions related to data entry, including decision-making and problem solving.
• Utilized multiple software applications to enter, review and update information.
• Identified differences between regulations and procedures.
• Worked in a team-oriented environment to maximize efficiency in handling of time sensitive documents.
• Input forms completed by the physicians' to ensure correct diagnosis codes, dates and all information is correct to assist the patient in their claim(s).
• Received ongoing training and professional development.
• Performed other duties as assigned.

Manager/Operations Assistant

Confidential, Austin, TX

Responsibilities:

• Entered all invoices daily in QuickBooks.
• Entered payroll bi-weekly in QuickBooks and processed payroll for all staff.
• Processed all AR/AP through QuickBooks and processed payments in a timely manner.
• Answered phone to schedule service calls.
• Scheduled service calls in electronic dispatch system.
• Dispatched technician and input information from technicians when complete at job sites.
• Worked directly with vendors and general contractors to ensure jobs completed. Prepared joint check returns for distributors and general contractors.
• Prepared HVAC annual service agreements for customers.
• Closed company and liquidated all assets for owner.
• Continued working for owner's wife closing out books for all three companies.

Administrative Assistant

Confidential, Austin, TX

Responsibilities:

• Entered all new invoices daily in QuickBooks and either e-mailed or mailed to customers.
• Entered payroll weekly in QuickBooks to give to owner for distribution to employees.
• Answered phone to schedule service calls.
• Scheduled service calls in electronic dispatch system.
• Dispatched technicians and take information from technicians when complete at job sites
• Typed bid jobs and entered into QuickBooks as invoice.
• Prepared bank reconciliations for 12 properties monthly.
• Sent out thank you cards to all new customers weekly.
• Performed other duties as assigned.

Director of Volunteer Services/Guest House

Confidential

Responsibilities:

• Directed and supervised all departmental functions in accordance with Federal, State, JCAHO, administrative, ethical and other legal regulations to maintain non-profit status.
• Attended all Department Director and Administrative meetings as required.
• Interviewed prospective volunteers by application and background check, explaining the range of opportunities, matching interests and talents to provide meaningful experiences and useful services.
• Maintained database of volunteers indicating job descriptions, qualifications, time schedules, positions available, statistics showing the hours of service performed, number of volunteers and other pertinent information. Maintained accurate files on 270 volunteers containing application, orientation, training, job description and competencies as required by Joint Commission.
• Recruited and directed a successful Junior Volunteer Program.
• Responsible for daily operations and success of two Gift Shops and two Snack Bars.
• Responsible for Guest House services and reporting data to accounting quarterly.
• Scheduled, set-up and finalized all fundraiser events sponsored by the Auxiliary.
• Reviewed, revised and wrote all necessary policies/procedures in accordance with JCAHO, OSHA and Health Department to assure compliance.
• Was nominated for Employee of the Year, however, was not eligible to accept as a department director. Received letter of recommendation from the CEO.

Nursing Administration - Secretary

Confidential

Responsibilities:

• Managed mail, email, calendar and contacts.
• Coordinated and booked travel arrangements and processed expense reports for Administration.
• Prepared and composed all correspondence for department.
• Arranged and coordinated all meetings.
• Maintained accessible filing system for all correspondence and policy/procedure updates and changes.
• Compiled and maintaining CNE records.
• Recorded and compiled meeting minutes for Med/Surg Services Team, CPR Planning Committee, Diabetic Education Advisory Council and the Continuing Nursing Education Council.
• Requisitioned and maintained necessary office supplies and equipment.
• Received and screened incoming telephone calls and routed appropriately.
• Typed letters, memos, forms, policies and procedures.
• Assisted with compiling and organizing the clinical record system.
• Distributed monthly satellite broadcasting schedule throughout the hospital.
• Prepared monthly Continuing Education calendar and distributed to all departments.
• Prepared new employee nursing education packets.
• Arranged meetings, dinners and/or refreshments.
• Assisted in planning workshops/seminars for employee education.
• Compiled Continuing Education data for reports as requested by Directors, Managers and Human Resources.
• Prepared and distributed certificates to individuals who attended continuing education offerings.
• Scheduled CPR instructors to teach, ordering CPR supplies, etc. Became CPR certified.
• Maintained CPR certification by attending BLS every 2 years.
• Completed all other tasks as assigned by the Vice President of Patient Care and the Med/Surg Director of Nursing.

Medicare Billing Clerk

Confidential

Responsibilities:

• Verified all inpatients had valid and adequate means of payment.
• Prepared all third party claims promptly and accurately.
• Assured prompt payment from third party payers.
• Assured proper third party validation.
• Assisted patients with questions regarding the charges, account status and patient payment arrangements.