SUMMARY

• More than 20 years of broad based experience in hands - on IT, facilities and technical operations management.
• Career responsibilities have included applying extensive technology background to help mentor, grow and optimize individual, team and organizational performance.
• Have implemented corporate infrastructures from start-ups ready to move to the next stage of their business, to small/midsize business requiring detailed analysis of their current IT and development environments, in order to identify areas for improvement and actualizing those changes.
• Excellent team leader with a strong understanding of the customer facing aspect of the service cost center aspect of IT.

TECHNICAL SKILLS

• Software: All Microsoft OS, Windows Server 2008, 2012, 2012 R2 & 2016, Exchange 2010, 2013 & 2016, SQL Server 2012, 2014 & 2016, CentOS 5.x, 6.x & 7x, Red Hat Linux 6.x & 7.x, Mac OSX, VMWare ESX & vSphere 5.x & 6.x, Microsoft Hyper - V, Cisco IOS & CatOS, Palo Alto Networks PANOS, Atlassian development suite, Zabbix, Nagios
• Hardware: Cisco, Dell, Hewlett Packard Enterprise, Juniper Networks, Lenovo, SuperMicro, Nimble Storage, NetApp, Synology, Apple, FreeNAS, Aruba Networks, Ruckus
• Security and Monitoring: Palo Alto Networks, SonicWall, Fortinet, Barracuda Networks, Cisco ASA, Zabbix, Nagios, SpiceWorks
• VoIP: Skype for Business, ShoreTel, Cisco, Jive Communications, Asterisk
• Cloud: Microsoft Office 365, Box.com, SalesForce, NetSuite, Amazon Web Services & S3 Storage, Microsoft Azure
• Technologies/Protocols: Active Directory, Group Policy, DNS, DHCP, TCP/IP, PKI, OSPF, BGP, VPN, Routing, QoS, IPSec tunneling, CRM, ERP, mesh Wi-Fi, Ethernet, Fiber optics, iSCSI

PROFESSIONAL EXPERIENCE

Confidential, San Jose, California

Director of IT

Responsibilities:

• Migrated on premise Exchange 2010 and Windows Server filer environments to Office 365 Exchange Online and OneDrive/SharePoint cloud services.
• Consolidated all remaining on premise Windows and Linux servers (corporate and R&D) to VMWare ESX virtualized environment with SAN backend, reducing datacenter footprint and power consumption by 60%.
• Transitioned legacy internal wiki to Office 365 SharePoint Online. Designed new structure to reflect individual departmental focus (i.e. Finance, Operations, R&D, IT, etc.)
• Project management and implementation of facility security system, consisting of card key access system, IP- based video surveillance system and physical security patrols.
• Implementation and administration of Cisco Call Manager Express VoIP phone system.
• Vendor management, budget forecasting and contract negotiations of all IT and Facilities related services.
• Assisted hardware development teams with transition of backend development to Atlassian cloud software suite.
• Project management support during development of new R&D LIMS system.
• Designed policy-based network segmentation routing between R&D and corporate LANs, including policy based routing.
• Implementation of health monitoring service across entire enterprise (network, servers and applications).
• Authored IT end-user policy handbook, defined corporate IT policies and SOPs, in tandem with Legal.

Confidential, San Jose, California

Responsibilities:

• Design and construction oversight of on premise datacenter, supporting R&D, production and corporate environments.
• Implemented policy based segmented network topology, securely isolating all CLIA compliant laboratories from Internet access and corporate data intermixing.
• Evaluation and managed implementation of NetSuite CRM/ERP solution. Gathered cross-functional departmental requirements to identify required modules and customization needs for team needs (i.e. Facilities, Legal, Operations, Customer Relations, etc.)

Confidential, Boulder, Colorado

Director of Systems & Operations

Responsibilities:

• Implemented off-premise Exchange 2010 Server environment via local hosting provider.
• Engaged pre-cloud private colocation HPC provider for R&D development environment. Designed, budgeted and implemented physical infrastructure of 1024 CPU cores, 24/7 wind resource forecasting SaaS service.
• Managed location search and facilities build out of corporate offices (cubicles, hard walled offices, conference rooms, Ethernet cable plant, wireless network, HVAC, ISP, etc.)

Confidential, Santa Clara, California

Director of IT

Responsibilities:

• Project management expansion of R&D hardware development lab, tripling available capacity. Included software/firmware updating of all QA and Test servers and equipment as well as network improvements.
• Re-architecture of software, ASIC, QA and Test development environments, resulting in 40% increase in throughput and testing turnaround. Environment was heterogeneous combination of Windows/Linux servers.
• Evaluation and managed implementation of NetSuite CRM/ERP solution. Gathered cross-functional departmental requirements to identify required modules and customization needs for team needs (i.e. Facilities, Legal, Operations, Customer Relations, Sales, etc.)
• Managed IT and facilities related vendor contracts. Budgeted annual renewal forecasts of IT and facilities related projects and operation expenditures.
• Implementation of engineering office in Beijing, China supporting 24/7 development effort. Beijing network communicated with Santa Clara corporate headquarters via encrypted point-to-point IPSec VPN tunnel.

Confidential, Mountain View, California

Director of IT

• Managed location search and complete office space and R&D laboratory build out, at empty shell green-field facility.
• Implement and administered secure document management system for Legal department.
• Administered secure isolated LAN between corporate network and on-premise Asian business partner network (at request of partner agreement)
• Developed secure, secure web-based partner extranet for document sharing and collaboration.
• Upgrade and system re-architect of corporate IT environment. Migration of Exchange 2000 server to Exchange 2003, fixing recurring stability and connectivity issues.
• Managed implementation of New York City based datacenter, lowering Internet latency for EMEA user base.

Confidential, Mountain View, California

Sr. IT Manager

Responsibilities:

• Managed location search and move of start-up office and R&D laboratory, into new facility with capacity for 5x growth, as scoped by executive committee. Functions included upgraded network infrastructure, early adoption of Cisco VoIP technologies and next generation storage architecture for high throughput genome scanning requirements.
• Managed team of six, responsible for architecture and maintenance of high throughput genomic analysis compute cluster and storage. At peak capacity, cluster held 700+ TB of genomic data, and was capable of analyzing and processing 600GB of genomic image data per day.
• Implemented IPSec VPN tunnels to support remote offices in Florida, Washington DC, and Atlanta.
• Migrated corporate datacenter server environment from Window Server 2000/Exchange 2000 to Windows 2003/Exchange 2003.
• Defined all corporate IT processes and SOPs in collaboration with legal team, as well as implementing disaster recovery policies and internal support helpdesk.