TECHNICAL SKILLS

Operating Systems: MS Windows XP, 7, 8, and 10, Server 2000 - 2012, and Linux (CentOS, RHEL, Ubuntu)

Applications: Microsoft Office 97-2016, Microsoft Outlook 97-2016, Microsoft Visio, Anti-virus (Symantec and Trend Micro), Symantec NetBackup, Symantec.cloud (MessageLabs), Google Postini, SolarWinds, Wireshark, IIS, Apache, and Squid Proxy

Network Management: PRTG, OpsManager, Nagios, Cisco ASDM, Cisco IDM, Cisco CCP and SDM GUI, Cisco WLC GUI, Active Directory, Microsoft Group Policy Management Console, Exchange 2000 - 2010 System Management, SafeNet MobilePASS and RSA Security Management

Remote Control Tools: RDP, VNC, TeamViewer, HP iLO, Dell Drac, PC Anywhere, and Intel LANDesk Management

Ticket Systems: Nagios, Remedy, Spiceworks, Peregrine Service Center, McAfee Helpdesk, and Costal Technology Helpdesk

VoIP Telephony Systems: Ring Central, Cisco Call Manager Express, and Avaya IP Office

Virtual Computing: VMware ESXi 5.5, BT Cloud Compute, AWS, and ect.

Cisco Routers: 2600, 1800, 2800, 2900, 3800, and 7200 series

Cisco Switches: 2950, 2960G, 3550, 3560G, 3750G stackable switches, and 4948 switches

Cisco Firewalls: Cisco ASA 5500 series and PIX 500 series

Cisco Meraki: Wireless APs managed via a cloud-based controller (MR12 - MR42)

PROFESSIONAL EXPERIENCE

Hosting Administrator

Confidential, Nutley, NJ

Responsibilities:

• Provide network and server support for financial services (High-frequency Trading and Hedge Fund) and fortune 500 companies as a datacenter hosting site for clients' production or disaster recovery environment
• Provide network/system monitoring wif the use of tools such as Nagios, HP OpenView and HP Network Node Manager
• Daily operational tasks include being the initial point of contact (phone and emails) for all customer and hosting infrastructure inquiries, remote hands requests, hardware install/replacement, tape swaps, working the ticket system, datacenter walk through to check critical areas and alerts on equipment, and completing projects as assigned
• Update Visio diagrams, rack elevation sheets, IP tracking tool, and other documentation as needed
• Physical racking/decommission of servers and networking devices
• Apply configuration, provide support, and apply changes on network devices such as Cisco routers, switches, and firewalls
• Troubleshooting and configuring of VLAN's, VTP, SVI's, STP, EtherChannels, ACL, NAT, HSRP, BGP, IPSEC VPN tunnels (site-to-site and Remote Access VPN), and VRFs
• Troubleshooting issues and manage hosted environments via Cisco ASDM, SSH Client, Putty, telnet, RDP, and iLo utility
• Provide support, troubleshooting, and maintenance for multi-platform servers including Windows based (2008/2012) and Linux based servers
• Provide administration of Active Directory infrastructure and Windows file/print servers
• Utilization of virtual servers running on VMware ESXi, BT Cloud Compute, and AWS

Network Engineer

Confidential, New York, NY

Responsibilities:

• Member of the Cisco Remote Management Services team
• Provide 1st and 2nd tier support for network devices and carrier circuits for remote managed clients
• Interact wif toolsets to automate tasks in order to provide reliable, redundant, and highly TEMPeffective network infrastructure services and support to ensure minimal downtime
• Managing, monitoring, and troubleshooting complex enterprise networks (WAN, LAN, WLAN, and VoIP)
• Troubleshooting and configuring VLAN's, VTP, SVI's, STP, EtherChannels, IP Telephony, Wireless LAN, ACL, NAT, HSRP, EIGRP, BGP, and IPSEC VPN tunnels (site-to-site and Remote Access VPN)
• Work wif service providers on troubleshooting circuit related issues such as T1, Multilinks, AVPN MPLS, VSAT, etc., and drive to resolve issues in the shortest time possible
• Work wif 3rd party vendors who provide remote-hands for on-site request, such as troubleshooting and hardware replacement
• Identifying problematic hardware/software issues and interacting wif Cisco TAC, Riverbed TAC, ect.
• Execute change management according to documented procedures through the development of script automation

Hosting Administrator

Confidential, Nutley, NJ

Responsibilities:

• Provide network and server support for financial services (High-frequency Trading and Hedge Fund) and fortune 500 companies as a datacenter hosting site for clients' production or disaster recovery environment
• Provide system monitoring wif the use of tools such as HP OpenView and HP Network Node Manager
• Daily operational tasks include being the initial point of contact (phone and emails) for all customer and hosting infrastructure inquiries, remote hands requests, hardware install/replacement, tape swaps, working the ticket system, datacenter walk through to check critical areas and alerts on equipment, and completing projects as assigned
• Update Visio diagrams, rack elevation sheets, IP tracking tool, and other documentation as needed
• Physical racking/decommission of servers and networking devices
• Initial configuration, provide support, and apply changes on network devices such as Cisco routers, switches, and firewalls
• Configuration of Layer 2/3 VLANs, VRFs, EtherChannels, HSRP, NATs/ACLs, IPSec VPN Tunnel (site-to-site and/or Cisco VPN client)
• Troubleshooting issues and manage hosted environments via Cisco ASDM, SSH Client, Putty, telnet, RDP, and iLo utility
• Provide support, troubleshooting, and maintenance for multi-platform servers including Windows based (2003/2008) and Unix/Linux based servers
• Provide administration of Active Directory infrastructure, Exchange servers, Terminal Servers, file/print servers, and network devices.
• Utilization of virtual servers running on VMware vSphere 4

Web Server Support

Confidential, Jersey City, NJ

Responsibilities:

• Provide technical systems administration support for IBM WebSphere application servers and related components
• Responsible for maintaining 30 servers hosting web-based application for the firms’ HRIS department
• Monitoring of WebSphere, IBM HTTP Server (Apache), MQSeries, and IIS in a clustered environment
• Web server applications running on IBM eSevers x365 and x255, Compaq DL380 and DL580
• Respond to alerts from monitoring system for system error conditions (system down, disk full, CPU busy, memory full)
• Perform weekly check up on servers in the datacenter for bad fans and/or hard drives, and inform management if necessary
• Provide phone support to end users when the system is down or user is getting web application errors
• Take responsibility of trouble tickets escalated to department from the halp desk
• Troubleshoot web application related issues, provide solutions, and escalate issues to other support personnel as necessary

Wireless Data Network Technician

Confidential, Bedminster, NJ

Responsibilities:

• Responsible for providing third-level technical support to Wireless Data customers and the Wireless Data Technical Support Team (WDTS)
• Configure, troubleshoot, and provide technical support for laptops, Palm/BlackBerry organizers, and wireless modems to connect to the internet using such technologies as CDMA, 3G/1xRTT, 1xEVDO, and CDPD
• Troubleshooting problems pertaining to, but not limited to, translations, SS7, TCP/IP, and handset compatibility
• Perform traces and simulate trouble scenarios through interfaces to network elements in an attempt to isolate, identify and resolve customer’s data communications issues
• Program customer’s number into test phones as an attempt to duplicate the issue on our end
• Walk Customers through programming settings on their device for MobileWeb, WirelessSync, and Moble Application Download (BREW)
• Services supported include CDPD, CDMA, 1xRTT/3G, 1xEVDO (Wireless Broadband), Text Messaging (SMS), Picture Messaging (MMS), Video Messaging, Mobile Web, Mobile Application Download (BREW), Push To Talk, Mobile IP, Simple IP, Mobile Office
• Use of internal web-based applications for network troubleshooting, xTerm/xWindow (Hummingbird Connectivity V8.0), Remedy Action Request System for ticket routing

Systems Access Administrator

Confidential, Jersey City, NJ

Responsibilities:

• Assist users over the phone wif account lock-outs, password reset, and permission issues
• Perform administrative duties using Enterprise Administrator, Microsoft Exchange 5.5, RSA Security Management 5x, Fiserv (AS400), ADP, and PropleSoft Web-based Login Manager
• Responsible for creating network shares and setting the security on the shares
• Responsible for moving user's folders when they get transferred to a different departments
• Utilize Enterprise Administrator and Exchange Admin 5.5 to reset account passwords, unlock user accounts, create/delete and modify user accounts, add/remove users to/from global groups, create/update end user mailboxes, and add/remove user to/from distribution list.
• Utilized RSA Security Management 5x to activate RSA tokens, assist user log in, and reset PINs for users
• Create/delete users in ADP, Fiserv (AS/400), PeopleSoft Web, and web-based applications
• Reset passwords and unlock users in ADP, Fiserv (AS/400), PeopleSoft Web, and web-based applications
• Give users access to the internet after getting approval from their VPs or managers
• Give users rights to their computers (view icons, make changes, and admin rights) after getting approval
• Use of McAfee Helpdesk, for ticket tracking/routing system

Help Desk Analyst

Confidential, Mahwah, NJ

Responsibilities:

• Responsible for logging and escalating end user calls to a 2nd level Technicians
• Assisted end users wif MS Windows, MS Office (Outlook, Excel, and Power Point), networking, printing, and dial-up issues
• Provided support for Hewlett Packard, IBM and Ricoh printers
• Troubleshot Dial-Up Networking (iPassConnect) and VPN (Nortel Network) issues for remote users
• Main support for HowostSales.com Mobile application (by Extended Systems) used on Compaq iPaqs
• Installation of Targus Fingerprint reader departments that required high security
• Performed administrative duties for Windows 2000 Server’s Active Directory, Microsoft Exchange 2000, RSA Security Management 5x, AS400 and Oracle Enterprise Manager Login, Novell NetWare Admin 4.11
• Reset AS400 user account passwords and restarted print queues
• Reset Unix user account password via Telnet
• Utilized Windows 2000 Server’s Active Directory and Exchange 2000 System Management Console to modify end user account permissions for shared resources on the network, reset account passwords, unlock user accounts, create update user accounts, and create/update end user mailboxes.
• Utilized RSA Security Management 5x to activate RSA tokens, assist user log in, and reset PINs for users