SUMMARY

• 15+ years’ experience managing AD, VMware Servers in large multi - domain environments for major companies.
• Expertise in building, managing, configuring, installing, administering, and troubleshooting physical and virtual servers.
• Develop, Install, Configure and Support Azure Portal.
• Migrating Servers to Azure - Discover, Collector, Assessment Grp, Azure Site recovery, Test failover, Shutdown Server, Failover.
• Support SharePoint environment.
• Maintained and manage SLA’s and closure to all P1, P2, P3 incidents within the SLA agreed by the customers.
• Monitoring, Administrating, Installing new resources in Azure, IaaS, SaaS environment.
• Troubleshoot Dv3 & Ev3. Series
• Planning and creating resources of all new Onboarding Servers and Services.
• AWS cloud management.
• VMware Virtualization Technology / Solutions / Install / Support
• Backup / Remote Off-site Storage
• Installed / Supported / Patched Windows 2003/2008 R2/2012 and 2016 Servers.
• Strong knowledge of IT project lifecycle
• AD Troubleshooting / Problem Resolution
• Disaster Recovery Planning
• ITIL Certified v3
• VMware 4, 5, 6.x
• VMHA-FT, HA/DRS, HV, P2V, V2P

TECHNICAL SKILLS

Platforms: Windows Servers 2019,2016,2012 R2, 2008 R2, 2003 R2 and VMware 3.5, 4, 5.1,6.5.

Azure Cloud. Office 365 Cloud Portal.:

Tools: AD, VMC, dvSwitch 5, VMotion, SVMotion(d/o),BRMS in LAB. MIMIX 8 in Lab for HA/DR readiness. HA/DRS Cluster, Update manager, VMHA, VMHA-FT, Hyper-V, P2V, V2V, V2P, SDRS, Patch Link, CIFS, SolarWinds, NFS, Novell Directory Services (NDS), RSA,IAS,PKI, VPN, DirXML, Citrix, RD, Net Vision, McAfee, Prodius, Dash, Netsh, Zookeeper (Clustering), Yammer, SkyDNS, Consul,SmartStack.Quest,Midus,F5 crash course, NetApp Cloud. Azure, Cisco AnyConnect, AirWatch. Workplace one, Azure migrating tools, Azure site recovery.

Hardware: NetApps FAS8xxx, SAN, EMC2 CLARiiON, Dell, IBM xSeries, Blade and IBM Power Express, HP, HP Blade, NEC, APPLE, INTEL.

PROFESSIONAL EXPERIENCE

Confidential

Sr Windows / VM / Azure Cloud Architect

Responsibilities:

• Working with United States Confidential and Microsoft to upgrade Internal applications.
• Completing Projects, Implementing Servers, managing Virtual machines, administer o365 and supporting SharePoint 2013.
• Work with other teams on Onboarding process and monitor/troubleshoot o365 Issues.
• Work with Microsoft on High/Low escalation tickets.
• Support IT applications and provide any support needed to other team members.
• Troubleshooting any Azure clouds issues.
• Work on Tickets related to AD/VM/SharePoint, o365, IaaS and SaaS.
• Attended 3-day F5 Training in Washington DC.
• Working on Server malfunctions to resolve issues ASAP.
• Working on tickets, Share Point Administration (creating/managing resources).

Confidential, CA

System Analyst

Responsibilities:

• Supported Microsoft Windows 2016R2 Active Directory, security groups, Group Policies.
• Supported Kiosk related issues in San Jose CA City Library, Airports,Public offices. (re-image,GPO updates)
• Upgraded older Windows to 2016RT
• Worked with EC2 Virtual Servers on AWS
• Monitored AWS logs for better understanding of systems.
• Monitored resources, such as CPU, Volumes, DB Services.
• Created and Managed Users, Log, Shared Folders, reporting. implemented and supporting Office 365 related technologies including but not limited to, OneDrive for Business,, Windows Analytics, Federated Identity systems (ADFS, Azure AD Connect, Azure AD).
• Worked with Cloud Administration tools. (IBM Cloud Orchestrator, ServiceNow Mgmt.)
• Worked with any issues with Office 365
• Worked with any issues with VMware VC/vSphere.
• Worked with any issues with public cloud (e.g. Azure, AWS, Google, etc.).
• Updated, created and technical documentation daily basis.
• Worked with managing storage and backup.
• Azure Install/backup/configure/troubleshoot Windows
• Performed Audit report on all VM/Windows Servers using Nexpose from Rapid 7.
• Monitored, Administrated, Installed new resources in Azure environment.
• Worked on tickets, AnyConnect, AirWatch app issues, SharePoint, Office 365 issues/ Administration.

Confidential - Dallas, Texas

Senior Windows / VM Systems Engineer

Responsibilities:

• Supported Kiosk for Confidential in 50 States. Pushed new upgrade, lockdown, Send re-image package remotely to Kiosk. Work with new image rolled as needed. Over 600 Kiosks supported.
• Worked with IBM/Dell/HP VM Servers, Blade Servers and VMware ESXi5.x and 6.x
• Supported any production issues with Windows Servers (2016, 2012 R2, 2008 R2, 2003 R2) in over 99 Airports and Germany.
• Worked on resolving any issues with IBM/Dell/HP Servers/Blade Chassis/ESXi.
• Built new IBM/HP Servers for departments. Build new VM VMware 6.x as needed.
• Supported the organization’s change management policy, practice and methodology.
• Provided timely and accurate progress information to team status reports.
• Configured Exchange Online, Azure AD Connect, Hybrid Exchange, MFA, SSO, EOP, ATP, OME, RMS, etc.
• Active Directory & Group Policy administration / config.
• Worked with Net storage system.
• Worked with vCenter to optimize performance monitor and alarm management.
• Worked with vSphere, VMFS, vMotion, HA and Client to fix ESXi issues.
• Worked with VDI issues. Log-off, Performance, Connection and AD issues.
• Worked with Clustered Data on OnTAP9
• Managed Office 365 Security features (Transport Rules, EOP, Credential Guard, Defender, ATP, Device Guard, SSO and Two-factor Authentication
• Worked with NetApp storage. FAS8xxxx series.
• Worked with backup and restore via NetApp SnapMirror, Snapshot.
• Supporting local and remote user applications such as Outlook, Windows Hello for Business, Windows Store for Business
• Monitor Alarms for Windows, VMware, vSphere, vCenter, IBM Director, SolarWinds.
• Analyze and resolve problems of simple to medium complexity.
• Migrated two domains from new Office 365 tenant. Implemented Office 365 ProPlus.
• Performed upgrade and apply patches to ESXi Hosts and Servers.
• Worked with IBM/HP/DELL/VMware/NetApps vendors to resolve any issues with Servers.
• Performed AD health check and troubleshoot any AD related issues.
• Troubleshot and resolved all issues with VM Hosts 5.1,5.5,6.0,Windows 2008, 2012 Servers and all internal Airport applications.
• Daily space monitoring for VM Storages and Pools.
• Built/Supported/Troubleshot VMware/Windows Servers for Cuba and Germany for Southwest International flights.

Confidential, Plano, TX

Senior VMware / Windows Engineer

Responsibilities:

• Managed installation, configuration and administration of VMware, Windows AD 2012, 2010, 2008 R2,2010 Servers in IT architecture of organization.
• Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.
• Provided Tier1/Tier2 technical support; assisted users facing network problems.
• Performed advance troubleshooting, diagnostics and provided level-1 solutions to network failures.
• Monitor Alarms for Windows, VMware, IBM Director, SolarWinds.
• Worked in coordination with team members to decrease key IT problems and complete assigned projects.
• Worked with Akamai, Google, AT&T, Verizon, Microsoft, XO, Cisco, SendGrid, Socket Labs to troubleshoot all hardware/software related issues.
• Analyzed and architect new email relay service for company.
• Work as a team member to maximize the value created for clients.

Confidential, Coppell, TX

Senior VMware / Windows Engineer

Responsibilities:

• Supported production environment consisting of VMware, Windows AD 2012,2010,2008 R2, Net Backup, and SCCM.
• Delivered support for 1000 VM servers across all sites worldwide. vROPS 5. - Create alert definitions, Access controls, Clusters. Troubleshooting, Monitoring and managing applications.
• Member of the integration team created frameworks for resolving NetBackup failure alerts.
• Created, managed and deployed all desktop Group Policies (GPOs) for Windows, Office and browser settings, user profiles and other applications
• Reduced alerts from 500+ alerts to 10+.
• Worked with Net storage system
• Setup and configured Windows For Business.
• Active Directory & Group Policy administration / config
• Worked with vCenter to optimize performance monitor and alarm management.
• Worked with vSphere, VMFS, vMotion, HA and Client to fix ESXi issues.
• Worked with NetApp storage. FAS8xxxx series
• Worked with backup and restore via NetApp SnapMirror, Snapshot.
• Created automatic deployment rules for Systems Center Endpoint Protection & manage Endpoint protection for over 2800 client computers.
• Worked with VDI issues. Log-off, Performance, Connection and AD issues.
• Worked with IBM/Dell/HP VM Servers, Blade Servers and VMware ESXi5.x and 6.x
• Monitor Alarms for Windows, VMware, IBM Director, SolarWinds.
• Configured Exchange Online, Azure AD Connect, Hybrid Exchange, MFA, SSO, EOP, ATP, OME, RMS, etc.
• Managed Office 365 Security features (Transport Rules, EOP, Credential Guard, Defender, ATP, Device Guard, SSO and Two-factor Authentication
• Worked with project consisting of troubleshooting / Deploying VMware, Windows Servers.
• Prioritized work activities and drove resolution of issues across all areas of project.
• Supported critical Confidential VM / Windows Servers 2003, 2008, 2012. vCOPS 5.6 - Troubleshooting VM performance issues, using smart alerts, optimizing Storage environments.
• Proactively identified and communicated server issues and risks.
• Troubleshoot/Supported ESX Servers and 700+ VM Servers, VC, HA, V-Motion, View, DRS, SAN issues and day-to-day VM performance issues.
• Worked on TCP/IP, SAN issues with VM/Windows Servers.
• Worked with Citrix/Desktop teams to troubleshoot Windows 7 migration VDI issues.
• Converted Servers to P2V and V2P for departments and QA testing groups.
• On call on Weekdays and Weekends.

Confidential, NY

Sr Windows / VM System Administrator

Responsibilities:

• Administered, maintained, and supported servers, hardware, appliances, and services at John F. Kennedy International Airport (JFK), LaGuardia Airport (LGA), Newark Liberty International Airport (EWR), and the World Trade Center (WTC), as well as over 200 software applications at corporate and remote sites.
• Troubleshoot and resolved complex server-related issues.
• Performed QA on servers; verified and validated adherence to corporate standards.
• Obtained appropriate security clearances.
• Worked with JFK,EWR,LGA Airport to upgrade,troublshoot, re-image over 200 kiosk.
• Planned and implemented Microsoft Office 2010 through Office 365 software upgrades on 2,500 + computers
• Built, configured and deployed VMs and templates. Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows NT, 2000, 2003, & 2008, 2012 and legacy hardware’s.
• Upgraded, installed, and configured VMware ESX and ESXi within vSphere 4 and 5 environments with Virtual Center management, HA/DRS, DPM, VMHA-FT, vMotion and VMware Data Recovery.
• Implemented VMHA-FT for JFK, LGA and EWR Airports that required Critical (Zero Downtime) VM Hosts.
• Working with IBM/Dell/HP VM Servers, Blade Servers and VMware ESXi5.x
• Support any production issues with Servers/Blade Chassis/ESXi.
• Advanced troubleshooting of Group Policy (GPO) issues.
• Resolving any issues with IBM/Dell/HP Servers/Blade Chassis/ESXi.
• Monitor Alarms for Windows, VMware, IBM Director, Solar Winds.
• Worked with vSphere, VMFS, vMotion, HA and Client to fix ESXi issues.
• Worked with VDI issues. Performance, Connection and AD issues.
• Active Directory & Group Policy administration / config
• Working with Net storage system
• Worked with existing on-premise Active Directory and Active Directory Federation Services and a third party identity provider;
• Supported Internet/Extranet eNet and IIS Servers for Confidential .
• Installed/Configured/Patched all DMZ IIS Media and IIS 7.5 and 8.0 Servers.
• Handled any security related issues for AD, HTTP, HTTPS, FTP, FTPS, SMTP and NNTP.
• Handled any request for Client Cert mapping, IP Sec, and URL mapping.
• Migrated and Administered Hybrid Exchange (DAG) 2010 and Office 365 Environment for over 1,700 users.
• Expert in building and securing DMZ systems, including airport gate management server, flight display system server, weather system server running on Windows 2003/2008 R2.
• Successfully built and delivered CCTV camera servers for airports and World Trade Center site ahead of schedule.
• Delivered support for 700 VM servers across all sites, including Microsoft VM Servers and Clustering VM using Hyper-V.
• Seamlessly deployed Microsoft and other patches to 4500 workstations and 250 servers using Patch Link and patched DMZ Servers as needed.
• Managed build, installation, deployment, upgrade, and support of Windows 2008 R2, Windows 2003, Novell 6.5 servers running on Dell, IBM, NEC, and HP hardware. DMZ and non-DMZ Servers.
• Provided technical direction for disposal of end-of-life hardware, operations, installation, design, and maintenance for airport systems.
• Played key role assisting with major projects, including Moonwalk migration of 30 terabytes of data to and from EMC Centera.
• Selected as ID-issuing Officer and Designated Security Representative (DSR) for the Secure Worker Access Consortium (SWAC) with highest security clearance.
• Managed Airport and WTC Security ID Card program for Pomeroy staff; initiated and authorized ID applications, transactions, access, and privileges; maintained all documentation; communicated regulatory / policy changes; and ensured compliance with internal, federal, and state regulations.
• Technical Scope: Windows 2008 R2, Windows 2003, Novell 6.5, VM ESXi, VM Clustering, Hyper-V, Patch Link, Remote Access Services (RAS), VPN, SAN, EMC Centera