SUMMARY

• Over twenty years System Administration experience including OS installation, troubleshooting, and maintenance. Over ten years Network Administration experience including installation, configuration, troubleshooting and maintenance. Over twenty years of Macintosh and PC experience.
• Seven years managerial experience. Seven years VoIP administration. Three years Project Manager experience.
• Over twenty years desktop Technical Support experience (both PC and Macintosh). Over ten years Help Desk experience (both PC and Macintosh). Approximately ten years data backup experience. Five years’ experience disaster recovery/business continuity.
• Five years’ experience security management. Three years’ experience with VMWare administration. Four years of experience with SAN Storage, primarily with Compellent Systems hardware.

TECHNICAL SKILLS

• Microsoft Server 2012, 2008, and 2003. Windows 95 through Windows 10, Macintosh OS X 10.7 and earlier revs.
• Microsoft Exchange 2013, Microsoft Office 95 through 2016, Office 365 client and administration.
• Fortinet, Cisco and CheckPoint VPN. IBM AS/400 administration.
• TeamViewer, RemotelyAnywhere, and Lync/Skype remote access software.
• SpiceWorks, IssueTrak, Remedy and RemedyForce ticketing software. MobileIron Mobile Device Management.

PROFESSIONAL EXPERIENCE

Confidential, Conshohocken, PA

Sr. Network Engineer

Responsibilities:

• Maintenance of all fileservers, network appliances, email, desktop and video support
• Designed and deployed functional networks (LAN, WLAN, WAN)
• Configured and installed software, servers, routers, firewalls and other network devices
• Maintenance and configuration of Cisco router, firewall and switches
• Maintenance of Fortinet router/firewall, Extreme Network switches and Aerohive wireless access points
• VMWare vSphere v. 6.0
• Resolved issues by troubleshooting cloud and local infrastructure
• Office 365 and SharePoint online administration
• Automated tasks and monitored their effectiveness
• Regular communication with executive management regarding upgrade of network, status of network, and asset management and IT procurement
• Conducted vendor meetings to select network and telephony products
• Managed email access on mobile devices for employees
• Mentored team members on technical issues
• Managed NEC SV8100 VoIP system
• Created, oversaw and tested security measures (e.g. access authentication and disaster recovery)
• Automated tools and processes to support the standup, teardown, cloning and overall management of testing and demo environments to support development, QA and sales engineering teams.
• Ensured monitoring, patch management and backup and recovery procedures were up to date, sufficient and working correctly at all times.
• Provided system administration support including new system configuration, software installations, and code deployments.
• In a data center environment, installed servers and network hardware, managed cabling, and documented work consistent with company standards.
• Diagnosed server and application performance issues, and performed root - cause analysis. Interacted with developers, end users and others to troubleshoot problems.
• Developed PowerShell scripts to support routine system administration activities.
• Assisted other staff as required and any other duties as needed.
• Maintained complete technical documentation
• Suggested improvements to network performance, capacity and scalability
• Replaced outdated network hardware with new Fortinet 100D Router/Firewall and Extreme Network Switches
• Replaced outdated wireless access points with new Aerohive WAPs
• Instituted new policies for hardware purchasing
• Asset inventory of all hardware in the company
• Cable management in the server room

Confidential, Harrisburg, PA

Exchange/Office 365 Administrator

Responsibilities:

• Support, configuration and administration for Microsoft Exchange Server 2007, 2010, and 2013
• Support, configuration and administration for SMTP messaging
• Support, configuration and administration for Office 365 Cloud
• Migration of users and meeting rooms from Exchange 2007, 2010, and 2013 to Office 365
• Exchange, Office 365 and SharePoint online administration
• SharePoint administration included site collection creation, manage profiles and permissions, and configuring InfoPath Forms
• Communication with end user via Skype for Business
• Used Powershell commands to effect needed results for Exchange tasks

Confidential, Allentown, PA

Windows Systems Engineer

Responsibilities:

• Migration of FileShare (primarily SharePoint) data from old servers to new cloud-based servers
• Project coordination which included meeting with users and departments, communication between teams, file generation for engineers and timeline direction
• Migration of some data using USMT 4.0
• Determined dead accounts to remove
• Prepared migration files
• Identified any migration issues and resolved them
• Software apps used included Treesizer, LinkFixer and Robocopy

Confidential, Coopersburg, PA

Systems/Project Administration

Responsibilities:

• Migration of users and applications from old Linux mail server to new cloud-based mail servers
• Project coordination which included meeting with users and departments, communication between teams, file generation for engineers and timeline direction
• Determination of dead accounts to remove
• Migration file generation
• Migration scheduling meetings with team and department reps
• VIP and C Level support
• Identified any migration issues and resolved them
• Use of Blat app for testing app configurations

Confidential, Wyomissing, PA

Desktop Support

Responsibilities:

• Duties included imaging new desktop and laptop PCs for Windows 7 Migration project using Microsoft SCCM
• Troubleshooting package deployment issues arising from main server in Chicago
• Created deployment packages including Windows 7 and various software apps
• Also performed follow-up support as needed
• Duties included imaging new desk\top and laptop PCs and Macs for System Refresh project.
• Also performed follow-up support as needed.
• Provided VIP and C Level support for Rodale executives.

Confidential, Plymouth Meeting, PA

Technical Consultant

Responsibilities:

• Duties included providing onsite and remote desktop and server support (Ready IT) to various companies throughout the Philadelphia region.
• Used Zendesk as online ticketing system and TeamViewer to remotely access client’s servers and desktops.
• Server work included adding and/or deleting accounts in Active Directory and Exchange, along with creating, deleting or modifying distribution groups in Exchange.
• Configured desktop and laptop systems for end users.
• Provided VIP and C Level support for executives of supported companies.
• Performed weekly and monthly maintenance on client servers.
• Duties included imaging new desktop and laptop PCs and Macs for System Refresh project
• Also performed follow-up support as needed.
• Provided VIP and C Level support for Rodale executives.

Confidential, Reamstown, PA

Senior Network Administrator

Responsibilities:

• Maintenance and monitoring of network hardware through PRTG software
• Duties included planning, directing, and coordinating the design, installation and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets.
• Developed, configured, maintained, supported and optimized all new and existing network hardware, software and communication links.
• Planned and directed activities relating to network security, network performance monitoring, data backup and recovery, recordkeeping, and the establishment and maintenance of policies and procedures.
• Maintained and configured Cisco routers, firewall and switches
• Managed direct report (Junior Network Administrator).
• Developed and assisted in system-wide upgrade from PBX to Siemens Hi-Path 4000 VoIP system.
• Developed and assisted in system-wide upgrade to an MPLS network.
• Administration of RightFax server.
• Responsible for asset inventory management for all computer and server property, purchasing and procurement for all of Dorma facilities throughout the US, budget planning, and co-created and co-developed disaster recovery and business continuity plans for Dorma’s two data centers and five locations in the US. Established and maintained relationships with vendors for various IT needs, i.e., purchasing, cabling, and remote network support.
• Software applications used included Symantec’s Backup Exec for server and SAN data backups, Symantec’s Enterprise Vault for Microsoft Exchange data archiving, VMware for server virtualization and administration, Lansweeper for automated asset management and network discovery tool.
• RemotelyAnywhere used for remotely accessing user computers for technical assistance, BlackBerry Enterprise Server 4.l for BlackBerry administration, iTera for IBM AS/400 administration, Riverbed Technology for WAN Optimization, Blue Coat for network security, Checkpoint for VPN security.
• IBM Websphere administration
• Compellent SAN administration and maintenance
• CheckPoint and Microsoft ISA firewall administration.
• Provided VIP and C Level support for Dorma executives.
• IIS administration and maintenance
• Desktop and laptop OS and software installation. Also regular troubleshooting and maintenance.
• OS and software install with Ghost and DOS scripting.
• Maintenance and troubleshooting of video conference system