OBJECTIVE

• Seeking challenging position as Solutions Architect and promoting my skills in Collaboration, Cloud and Networking Technologies.

TECHNICAL SKILLS

• Deploying, configuring, Testing and troubleshooting Cisco Unified Communications components (Voice products) like Cisco Call Manager on Cisco UCS and also on Cisco MCS, Microsoft Lync Server and Microsoft lync clients registered to the Lync Server, Cisco Jabber clients(Cisco Jabber on iPhone and on Samsung Galaxy), Cisco Unity Connection, Unified Presence, Cisco CME, Gateways and IP endpoints, Avaya Products like System Manager, AAC8 (Plugins in various browsers), Equinox app and AAM Server(Voicemail), Avaya Scopia, SBCs, Avaya Scopia Outlook Plugin, Microsoft Skype for Business, Plantronics Headset.
• Hands On Experience in cabling, installing, testing, video conferencing and L1,L2, and L3 troubleshooting of Cisco routers, Cisco switches, Cisco Video Endpoints like EX90,EX60,E20,SX20,C90,C20,C40,C60, Movi and Products like Cisco VCS, Cisco MCU(4510), Cisco VCS and Cisco VCS Expressway, Cisco TMS, Cisco WebEx.
• Experience & expertise in IP telephony and Cisco Telepresence deployment, configuration & troubleshooting.
• Knowledge of LAN, WAN, wireless, QoS and VPN concepts, conferencing and mobility.
• Knowledge working on Microsoft Lync Server, AD, Basic Powershell scripting.
• CCNA and CCNA Voice certified.
• Knowledge on VoIP protocols like SIP, TLS,MGCP, SCCP, H.323,H.264,BFCP,RTP,RTCP and also on basic routing protocols like RIP, EIGRP, OSPF.
• Configuring and troubleshooting experience on Cisco routers and switches.
• Hands on experience on Cisco Routers and Switches, VMWare and Thousand Eyes tool.
• Basic scripting knowledge on TCL, Unix, Perl.
• Learning Python
• Understanding of OOPS and Core Java concepts
• Learning Japanese, basic ability to speak and read Japanese
• Learning latest technologies like Lync 2013, Skype for business, Cisco Spark, Cisco MX, DX series phones, CTMS, MCU, CUCM (IM and Presence ) 10.X latest versions and new features supported on it.
• Currently attending a course on Azure and AWS and planning to take up Solutions Architect certifications after the completion of course.

PROFESSIONAL EXPERIENCE

Confidential

Network Analyst

Responsibilities:

• Worked as a primary Avaya Aura Conferencing L3 Support on majority of the Daily tickets 2 - 3 service tickets in SDM12 on a daily basis, most often I work on majority of tickets assigned to our group’s queue, 3 tickets /day mostly and sometimes when 2 tickets when there aren’t much tickets in the queue, resolved around 100 tickets
• Analyzed the Bad Moderators users (20 issues ), looked into the AD Users, System Manager to validate the Extension of the users and put in Change Tickets to get the issues resolved, on a day to day basis
• Had Training on S & Confidential Voice and Video Architecture, various regions, and on various components used like System Manager, Session Managers, Scopia Management Tool, TMS, Cisco VCS and Cisco VCS Expressway and the call routing process.
• Had training on Scopia Outlook Plugin Installation, Scheduling of Scopia Video Meetings using the Scopia Outlook plugin
• Learnt AAC Tool usage and various modes of operation that can be performed by the moderator using AAC8, Recording of AAC Meeting, desktop sharing and the ways of retrieving the recordings and the files stored in AAC Library
• Tested AAC Plugin in IE, Chrome and Firefox Browsers and also did the same tests on VDI and reported the issues faced while using AAC8 in IE and Chrome
• Tested scheduling Scopia Meetings and Scopia Virtual rooms by adding endpoints in different regions in the meeting and tested the progress of the meeting and the QoS throughout the meeting
• Ensured the registration and availability of the scopia endpoints (Polycom, Cisco and LifeSize) in all the regions by fixing 70-80 alarms on Scopia registered Endpoints all over the S& Confidential offices.
• Did an Audit of Scopia Endpoints, their Monthly usage report,
• Provided NTP Server, Provisioning Server details for all the Cisco endpoints

Confidential

UC Engineer

Responsibilities:

• Requirement analysis, test scenarios discussion with team.
• Formulated defect metrics and related documentation.
• Prepared spreadsheet for defect review for tracking.
• Prepared test bed for testing by upgrading the devices with the latest firmware.
• Created test plan for supporting new features supported in CUCM 9.1 and Cisco VCS 7.2.
• Added new video phones, cabling and installation, connecting and registering with Cisco VCS and CUCM.
• Identifying automatable test cases and automating them by writing TCL scripts and running them in automation testbed .
• Execution of test cases, updating in TIMS, and troubleshooting issues faced while testing .
• Maintained detailed documentation of new features supported, troubleshooting procedures and customer changes.
• Installed, tested and maintained backup plans for system modifications.
• Updated and maintained documentation of new network devices and sites.
• Provided inventory report and support for operation of Cisco UC systems.
• Configured and tested Cisco network equipments and voice services
• Weekly status meeting with the client
• Requirement analysis, test scenarios discussion with team.
• Formulated defect metrics and related documentation.
• Prepared spreadsheet for defect review for tracking.
• Prepared test bed for testing by upgrading the devices with the latest firmware.
• Created test plan for manual and automation testing adding the new features supported in CUCM 9.0 and Cisco VCS 7.1.
• Prepared the test setup by integrating lync server with CUCM, configured dial plans and trunks.
• Knowledge sharing with team on the integration of lync server with CUCM.
• Identification of automatable test cases and preparing scripts using tcl for running on automation testbed
• Execution of solution test cases, updating in TIMS, and troubleshooting issues faced while testing .
• Maintained detailed documentation of new features supported, troubleshooting procedures and customer changes.
• Installed, tested and maintained backup plans for system modifications.
• Updated and maintained documentation of new network devices and sites.
• Provided inventory report and support for operation of Cisco UC systems.
• As a network troubleshooter, was responsible for administering existing LAN/WAN network services, such as VLAN, VPN, and manage different airport locations connectivity.
• Involved in Maintenance and support of LAN/WAN and remote airport locations connectivity
• Managed Layer 2 and Layer 3 routed multi-VLAN environment connecting the server farms.
• Configured and tested Cisco network equipments and voice services
• Weekly status meeting with the client