Network Engineer - Team Lead Resume - Hire IT People

SUMMARY

Experience in support of moderate to complex networks
Contributed on a team to troubleshoot issues and find underlying problems
Supported users of the organization to troubleshoot and repair routing and switching issues.
Led a team of NOC Engineers to support a customer’s production network in a 24/7 environment
Participated in continuous service improvement of network changes and worked with automation tools to reduce time spent by engineers working on tasks that could be automated.
Lead member of a team to roll out implementations across the global network
Provided reports for compliance of projects and ad - hoc reporting to get baseline for projects
Led a project to bring the CMDB up to date and continued to manage it during the lifecycle - increased compliance to over 90%
Brought the network up to over 95% compliance for network standardization and increased compliance 50% for security audit
Collaborated with colleagues and teammates to drive discussion and work to resolve issues

TECHNICAL SKILLS

LAN: Switching | VLANS | STP | Access Points

WAN: MPLS | Frame Relay | P2P | T1 | DS3 | Access Circuits

Routing: EIGRP | OSPF | BGP

Hardware: Cisco Routers | Cisco Switches | Access Points

Security: Firewalls | ACL’s

Network Management: SNMP | SSH | Telnet | FTP/SFTP

Network Tools: SMARTS | NCM Ionix | NetBrain | eHealth | SecureCRT

Service Management: ServiceNOW | Remedy | HP Service Manager

MS Office: Word | Excel | PowerPoint | Visio Diagrams

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Network Engineer - Team Lead

Responsibilities:

Provided guidance and support to engineers and support staff
Coordinated with Network and Security Operations (NOC/SOC) teams for troubleshooting
Performed continuous service improvement to reduce incidents due to changes
Supported Tower Lead SME’s for implementations and provided input on LAN/WAN standards
Special project support with the ability to act fast and with quality to meet deadlines for high profile assignments
Global Process Lead for top Americas Account
Maintained system tools inventory in order for all reports and configurations to be available.
Interface with third party vendors and work with regional service managers on escalations
Served as liaison between various support groups
Interacted with end user clients to diagnose and gather information

Confidential, Princeton, NJ

Network Engineer

Responsibilities:

Reduced and cleared the backlog of tickets and led a team of engineers to meet our daily goals.
Provided support to the customer for all network related issues including LAN/WAN/WLAN
Managed various assignments and projects related to security and other critical network related issues

Confidential, South Brunswick, NJ

Network Analyst Sr.

Responsibilities:

Worked closely with the Wall Street Journal remote support staff to provide network support.
Provided 2nd and 3rd level network support
Maintained the ownership of lifecycle management to keep the network on current hardware/software
Pro-actively analyze network performance data to ensure high performance and high reliability
Responsible for monitoring and troubleshooting the WAN/LAN Infrastructure.
Assisted Network Engineering to implement and troubleshoot new network designs
Extensive troubleshooting and testing of ISDN (DDR and Manual dialing).
Upgraded routers configuration and IOS centrally using CiscoWorks.