ERP Helpdesk Associate Resume New York, NY - Hire IT People

SUMMARY

Knowledge in Content Management Systems (CMS) - Microsoft SharePoint 2013, Adobe AEM/CQ, and Drupal 7
Working knowledge in web content development technologies and languages
HTML5, CSS3, SASS, PHP, XML, Javascript, Angular.js, jQuery, AJAX, JSON
InfoPath, Photoshop v.14, and AWS
Excel in planning and implementing web development process to meet deadlines and client requirements
Working knowledge with web analytical tools - Google Analytics and Addthis.com
Fast learner, organized, strong multitasking skill, and have passion in ever-changing web development environment
Excellent in communication skill with expertise in client to technical team management and negotiation

PROFESSIONAL EXPERIENCE

ERP Helpdesk Associate

Confidential, New York, NY

Responsibilities:

Design, launch, and maintain site collections via Microsoft SharePoint, Javascript, XML, CSS, AJAX, InfoPath, and Photoshop since 2011 with 86,000 average yearly page traffic
Focal point for Microsoft SharePoint and Adobe AEM/CQ5 to guide, support, and provide technical trainings to site contributors across 142 global offices
Utilize Web development tools - HTML5, CSS3, SASS, PHP, Javascript, XML, jQuery, AJAX, and JSON- for design, quality assurance, and performance tuning
Lead hands-on training sessions for CMS targeted to site authors and help desk team twice a year or based on ad-hoc requests
Orchestrate business/technical analysis in financial, procurement, and Asset PeopleSoft Enterprise Resource Planning (ERP) system modules via Oracle Customer Relationship Management (CRM) software to UN clients reside in the United states, central, and southern America countries
Redesign online and in-person training materials to promote capacity building for both ERP and CMS system every 2 to 3 years or based on ad-hoc requests
Participate in new ERP module upgrade regression and acceptance testing fully compliant with corporate change management guidelines

IT/Operations Associate

Confidential, New York, NY

Responsibilities:

Operated ad-hoc computer technical issues for 30 and more clients
Reconciled 200 pages of corporate standard auditing prescriptive content between update and legacy systems
Consolidated and remodeled enterprise change management project for global deployment within UNDP. Established framework for global document library in association with project migration logs, trends, and project rolled out.
Integrated the new e-Procurement module within the ERP system to streamline into a transparent procurement processes for global deployment

Technical Focal Point

Confidential, New York, NY

Responsibilities:

Diagnosed, troubleshoot, and resolved computer software/hardware issues for efficient daily operations servicing 30 and more clients
Overhauled ERP system database for corporate assets module and coordinated with in-house software engineers on upgrade initiatives
Maintained internal website as rapid knowledge sharing platform
Implemented data cleanup scripts 25,000 records and more to ensure high data accuracy
Designed training manuals/guides and held training sessions to improve office efficiency

Customer Service Representative

Confidential, NJ

Responsibilities:

Provided remote technical, billing, and client management support
Lead a team of three mandarin speaking colleagues to promote target specific company products and multilingual client services
Conducted company-wide training courses for newly hired coworkers managing initial learning curve