It Support Analyst Resume
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OBJECTIVE
- To obtain a challenging position within a company where I may utilize both my extensive technical knowledge and interpersonal skills
TECHNICAL SKILLS
- Windows 98 through Win 10 OS, Linux Fedora and Red Hat, Mac OS. Microsoft Office 2000 - 2016/365 user support, Corel Office, ACT, AS400, Lanhound, WatchGuard Firebox and Cisco Pix firewall.
- Backup Exec, Unitrends, Veritas and Symantec Network back-up software. HPCA Software Deployment. SCCM, 3Comm, Netgear and Cisco switch and router IOS, Windows Server 2003, 2008 R2 and 2012 administration.
- Active Directory - Group Policy Object Management. Mac OS X Server, WSUS, Quickbooks, Zimbra, Webmin CentOS and Exchange mail server administration.
- Multi-manufacturer Copier and Printer maintenance/repair. HTML, Citrix. Microsoft SharePoint.
- Phbb and Open-CMS website administration, Nortel, Avaya and NEC phone system and hardware administration.
- Cerner Millennium, Misys/Sunquest Healthcare Systems. Salesforce CRM. TeamViewer and VNC remote admin. VMWare View Administrator, VMware vSphere Horizon ESXi.
- DHCP, DNS, Millennium POS. Resolve IT, Remedy BMC & Service Now, OSTicket, FreshDesk and SpiceWorks IT ticketing system, Ghostcast server, Clonezilla and Acronis imaging. User How-to manual creation and training.
- Checkpoint FDE, MS Azure, Jira, Cisco Meraki, Okta, Filewave, GSuite Admin, EPICare, Imprivada
PROFESSIONAL EXPERIENCE
Confidential
IT Support Analyst
Responsibilities:
- Provide Remote Desktop support to hospital staff and executives.
- Active Directory user configuration administration.
- EPICare hospital system administration and issue resolution.
- Issue resolution based on domain SLA and OLA set standards.
- Resolution, Escalation and routing of Service Now ticketing system.
- Multiple systems administration and issue resolution.
- VIP Symantec VPN portal administration and configuration and issue resolution.
Confidential
Sr IT Support Engineer
Responsibilities:
- Provided level 2 -3 Global tech support for staff and executives.
- Local and remote troubleshooting and issue resolution.
- Asset management and distribution.
- User account creation and configuration.
- Mac and Windows systems support.
- Salesforce and multiple software access and permissions management .
- AD and Gsuite Mail account management.
Confidential
Contract IT Support Analyst
Responsibilities:
- Provided Software, Hardware, cloud application and peripheral support for staff.
- Implementation of complete inventory project.
- Assisted I.T. manager with day to day problem resolutions.
- Organized and completed recycle project from inception to completion.
- Provided support for offsite employees.
Confidential
Tech Support
Responsibilities:
- Provided temporary tech support for the city of Chicago based on SLA agreements.
- Hardware, software, application, VPN and Active Directory remote and on-site support.
- Virus removal, encryption and Fire eye security laptop and desktop containment.
- O365 email support.
- Remedy ticketing system and knowledge base documentation for all issues.
Confidential
Contract Tech Support Analyst
Responsibilities:
- Provided Desktop support to staff and executives for hardware, software and peripherals.
- Administration of VMWare Virtual environment in an Active Directory Network.
- Thin client Hardware and connectivity problem resolution.
- Network Connectivity issue resolution.
- Completion of desktop and thin client update project.
Confidential
Sr. Systems Support Tech
Responsibilities:
- Provided desktop support to staff and executive level personnel both on-site and remotely.
- Documentation of all issues using ticketing system Resolve IT
- Provided hardware, software and peripheral problem resolution.
- Server, switch, router, UPS and cabling support for all network MDF/IDF closets.
- Responsible for all technical device inventory, maintenance and distribution.
- Special project responsibilities which included migration of 2000 workstations and laptops from Win XP to Win 7. Upgrade and re-wiring of all network cisco switches.
- Maintained multi monitor NASDAQ and Dow Jones Stock Market specific workstations.
IT Technician/Lead Technician
Confidential
Responsibilities:
- Contract/Temp Positions in Chicago
- Windows 7 Migration Project Supervision.
- Operating System imaging
- Legacy Dell system replacement with new Confidential workstations
- Restoration of company user profile configuration.
- Hard drive wipe and recycling of Legacy systems.
- Project completion documentation and issue resolution responsibilities.
Confidential, Chicago, IL
Technology Support Specialist
Responsibilities:
- Provided PC, Mac, Chromebook and IPad support for staff and faculty and executives using ticketing system.
- Desktop and Laptop hardware, software, OS and peripheral issue troubleshooting and resolution.
- Network administration of servers (Active Directory, Mac Xserve), PBX system, school-wide wireless network and website user content management.
- Configuration and implementation of 50 new network nodes.
- Google apps and enterprise g-mail administration.
- Coordinated donation and recycling of old inventory.
- Total upgrade and modernization of the network.
Confidential, Chicago, IL
IT Support Engineer
Responsibilities:
- Provided technical assistance to 100 person staff including executives with hardware, software, OS, and peripheral issues resolved on site, via remote connections and by phone.
- Active Directory and Group Policy administration
- Administration of all servers including Domain controller, mail server, video surveillance systems, database servers and more.
- Desktop lockdown and configuration management using SCCM.
- Active Directory and Group Policy administration
- Hardware and peripheral maintenance and repair.
- Software/Application configuration, maintenance and patches.
- Printer and copier maintenance. Configuration and repair.
- Responsible for network security and intrusion prevention with Symantec Endpoint, Cisco ASA/PIX, and Microsoft ISA server.
- Web and virtual server admadministration.