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Advanced Infrastructure Support Resume

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Research Triangle Park, NC

SUMMARY

  • I have more than 10 years of system administration and backup/data recovery experience in multi - platform data center environments.
  • Currently, I am a SME team member of Confidential SmartCloud Managed Backups Service and am responsible for day-to-day backup operations for Confidential-managed hosting services and a major contributor to our exceptional backup success and backup recovery rates (99.5%).
  • I have deep technical knowledge of backup architectures related to Netbackup, AVAMAR, TSM, and Data Protector in global enterprise cloud environments and also provide technical expertise for the planning, implementation, and exercise of our Disaster Recovery program (DR).

PROFESSIONAL EXPERIENCE

Advanced Infrastructure Support

Confidential, Research Triangle Park, NC

Responsibilities:

  • Senior Backup Administration responsibilities for large backup infrastructure including site administration for Unix, Linux, and Windows platforms running Veritas Netbackup 5.1 through 7.6 and Confidential Tivoli TSM 6 and 7 backup manager applications
  • Achieved a high level of expertise in the following products and concepts: Veritas NetBackup, EMC Data Domain, EMC Data Protector Advisor, EMC Avamar, networking, SAN, NAS, Physical Tape Libraries, VTLs, deduplication methods, Unix/Linux/Windows, NDMP, SNMP and other types of alerting. Achieved sufficient working knowledge of protecting vSphere, Oracle, MS SQL, and as well as basic exposure to Confidential TSM.
  • Technical expertise for testing and implementation of the Disaster Recovery program
  • Create shell scripts to automate routine work, reducing manual effort and cost
  • Troubleshoot daily backup failures, work with individual customers to correct client problems, tune backup policies and load balance servers
  • Perform break/fix for downed platforms in a 24x7 backup environment and monthly on-call. Coordinate efforts for multiple teams to configure, troubleshoot and resolve issues for data recovery platforms
  • Troubleshoot replication issues between Netbackup DR Sites, scheduled replication and Data Domain replication
  • Troubleshoot backup issues on Cluster servers, NDMP, SQL, Oracle, V-center, Avamar Axion servers and data nodes consisting primarily of Linux Red-Hat 4, 5 and 6
  • Troubleshoot Axion replication problems for off-site disaster recovery for Axion backup servers
  • Troubleshoot Avamar server capacity management issues with replications, checkpoints and Garbage Collection
  • Monitor and troubleshoot issues on Tivoli Storage Manager (TSM) 6 and 7 on Redhat Linux 4, 5, 6, and 7
  • Configuration, maintenance and break/fix of Confidential TS 3000, STK L700, ADIC I500 and NetApp VTL Libraries
  • Provide technical resource coverage for customer disaster recovery exercises
  • Netbackup vaulting configuration, maintenance and onsite/offsite tape media tracking
  • Providing Return-To-Service for any backup servers that were in production during the normal outage window

Technology Consultant

Confidential, San Jose, CA

Responsibilities:

  • Symantec Netbackup server 6.5/5.1/4.5/3.4 installation, configuration, and troubleshooting on Solaris 2.6/8/10, HP-UX, Linux, and Windows platforms for over 30 backup domains worldwide, backing up over 8 PB of data
  • AVAMAR backup system client installation, configuration, backup/restore of 24 primary sites (grids), 16 replication sites (hubs), 3 EMS, 2 tapeout Netbackup domains, backing up over 6 PB of data
  • Netbackup client installation, configuration, and troubleshooting on various platforms (UNIX, Linux, Windows), NAS (NetApp), SAN (EMC Symmetrix, Clariion and Celerra), MS Exchange, SQL, Oracle (DBBS), and Clearcase (VOB)
  • Project management of Netbackup implementation of 3200 hosts
  • Project management of Netbackup 6.5 upgrade
  • Cisco Alliance/Remedy case management - ensuring SLA
  • EDS Service Center case management - ensuring SLA
  • Media Management, NetApp VTLs, Quantum ADIC i2000, Quantum PX720, Storagetek L700, Spectralogic Gator libraries
  • Project management of installation, testing and demonstrating HP Data Protector as part of a sales pursuit

Advanced Systems Administrator

Confidential

Responsibilities:

  • McAfee antivirus and EPO installation and administration over SMS
  • Windows NT/2000 domain administration, monitoring, maintenance
  • Windows desktop/application support and troubleshooting
  • Network service and resource administration and troubleshooting
  • Lotus Notes R4.6/5.x on Windows/Unix/Linux client support
  • Desktop/Helpdesk support
  • Remedy case management

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