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Senior Exchange O365 Engineer Resume

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SUMMARY

  • Exchange, Office 365 and Skype - for-Business - 5 years experience
  • Information Technology - Total Experience - 5 years.
  • Implementation of Virtualization technologies like VMware, vSphere 5.X, Hyper-V and others
  • Achieved solutions for complex software deployments.
  • Maintained monitoring and alerts for thousands of devices.
  • Experience with Active Directory (including Federated Services, and Enterprise Group Policy Management), Microsoft Identity Management platforms.
  • Working knowledge of PowerShell scripting.
  • Troubleshot user issues from Exchange/Outlook profiles to folder and share permissions.
  • Experience with information security applications and Windows OS systems experience including but not limited Active Directory and Group Policy Administration, Networking, Migration Tool, Remote Desktop, Cisco and Netgear routers; Cisco IP Phones, Printers; Mobile Data Devices and Smartphones.
  • Expert with Microsoft products including AD, Password Reset, Multi-factor authentication, and tools such as Intune.
  • Have knowledge on Microsoft Identity Manager (MIM) and Forefront Identity Manager (FIM).
  • Worked with business units to incorporate Office 365 and cloud-based solutions into business operations.
  • Proficient in PowerShell scripting and process automation.
  • Expertise in deployment and troubleshooting of windows 2008 and 2012 R2 Domain Controllers in Active Directory.
  • Experience leveraging PowerShell in Exchange and Skype for Business
  • Update the Active Directory Schema on Windows Server 2008 for updating the Exchange server CUs.
  • Experience in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013
  • Expertise in Active Directory design & support (GPO s, AD Schema, OUs, LDAP, Sites, Replication).
  • Resolved tenancy technical issues and monitored Office 365 systems, automated and executed Office 365 procedures using Windows PowerShell.
  • Experienced in configuring Windows Server 2012 Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.
  • Expertise in creating Exception Group policies for Windows Server in Active Directory.
  • Experience with MS SCCM
  • Migrate user mailboxes to Office 365 in batches and run reports on batch progression.
  • Created Test Environments for Migration process.
  • Experience with Office 365 migrations and hybrid solutions.
  • Working knowledge of networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.

TECHNICAL SKILLS

  • Microsoft Exchange Server 2007
  • Microsoft Exchange Server 2010
  • Microsoft Exchange Server 2013
  • Microsoft Exchange Server 2016
  • Windows Server
  • Windows Server 2012/2012R2
  • Windows Server 2008/2008R2
  • Exchange Related
  • Database Availability Group (DAG)
  • DAC Mode
  • CAS Array,
  • Hub Transport Server,
  • Exchange Tools
  • Exchange management console (EMC)
  • Exchange Online Protection (EOP)
  • Exchange Admin Center (EAC
  • Microsoft Outlook
  • Outlook Web App (OWA)
  • Leadership, Project Management, Team Work, Communication, Problem Solving, Organization, Time Management
  • Office 365
  • Shared mailboxes
  • Connectivity policies
  • Corporate retention policies
  • Active Directory attributes
  • DirSync containers
  • Provisioning of users
  • RMS/IRM
  • DLP policies
  • Azure ADConnect (DirSync)
  • Active Directory Federation Services (ADFS)
  • Hybrid, Staged, Cutover
  • Pool Pairing, SQL Mirroring, Persistent Chat, Web App Server, Windows Fabric, User Groups
  • PowerShell, Active Directory, Azure ADConnect, ITIL, ADFS, DirSync, SCCM and SCOM
  • PowerShell, Java, SQL, PHP, JavaScript, Flash

PROFESSIONAL EXPERIENCE

Senior Exchange O365 Engineer

Confidential, San Francisco, CA

Responsibilities:

  • Verified the target domain and in the Office 365 admin center, added the source domain and created TXT records in Domain Name Systems (DNS) for verification.
  • Allowed the system to check for verification to allow the DNS record time to propagate over the next few days and obtain final validation will occur later in the process.
  • Adjusted the existing user and group provisioning process accordingly.
  • Imported users and groups into the portal using a PowerShell script.
  • Merged objects into Active Directory through Active Directory Domain Services (AD DS) consolidation.
  • Created a large number of objects using Office 365 Admin Center by importing a CSV file using the bulk feature.
  • Provided L2 & L3 support for userbase of 9000 users, handled escalations.
  • Increased licenses in Target Office 365 tenant to accommodate all mailboxes that will be migrated from the source tenant.
  • Created Administrator accounts in source and target tenants for use in migrating from Office 365 to another Office 365.
  • Used Azure AD Connect tool to sync all objects from the target Active Directory Domain Services (AD DS)
  • Created the objects of the source tenant AD DS in the target tenant AD DS through consolidation and moved object by way of AD DS consolidation with the AD DS tools.
  • Migrated batches of users in phases that included user settings and data.
  • After migration, cleared the nickname cache on all Outlook clients.
  • Reset the nickname and the automatic completion caches in Outlook using an automated fix-it-tool that can be run by the end users.
  • Made users aware of how to connect to Outlook Web App with their new sign-on information in case they have a problem after migration.
  • Added the old legacy DN as an x.500 proxy address to all users.

Senior O365 Engineer

Confidential

Responsibilities:

  • Worked closely with stakeholders to analyze needs and gathered information on the current environment and user-base using Exchange calculator.
  • Analyzed current environment consisting of Exchange 2010 running on virtual environment using VMWare with Outlook client.
  • Planned new environment analyzing needs and determining licensing needs, virtual servers and tools needed for migration, and set-up a test migration.
  • Staging and prepping by moving data into Office 365 (email, calendars, contacts, etc.).
  • Set-up other components as needed, such as Azure ADConnect and an Encrypted SMTP Relay.
  • Configured DirSync (Azure ADConnect) and ADFS for Active Directory federation with Azure Active Directory.
  • Created test accounts and utilized the Hybrid Configuration Wizard (HCW) on Exchange to establish send and receive connectors with Office 365.
  • Created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.
  • Troubleshot migration errors, handle L3 incidents such as failed mailbox moves, and connectivity errors, etc.
  • Assigned licenses in Office 365.
  • Reported on AD sync issues, errors, and conducted manual syncs are required
  • Managed the desktop environment using Group Policies in a Microsoft Windows Active Directory Environment. (Windows Server 2008/2012)
  • Managing user accounts within Active Directory, modifying permissions for access to pertinent network
  • User administration via Active Directory Users and Computers, ADSIEdit. •
  • Active Directory Users and Computers, Sites and Services.
  • Work with DirSync /AAD connect.

Exchange Engineer

Confidential

Responsibilities:

  • Cutover migrated Exchange 2007 user mailboxes and settings to Office 365 with Skype-for-Business.
  • Gathered requirements and developed project plan outlining stages and time frames for stakeholders.
  • Evaluated Exchange environment with Exchange Calculator and planned procurement of user licenses for Office 365.
  • Prepared current environment for migration by upgrading and patching Exchange 2007 servers.
  • Prepared for migration to Office 365 by verifying domain and domain components, and configuring domain and DNS in Office 365 admin console.
  • Implemented Office 365, and created user mailboxes along with mailbox groups and security groups.
  • Verified the Office 365 DNS and MX settings and verified mailbox routing to target domain on Office 365.
  • Using Exchange Admin Center (EAC) moved all mailboxes to Office 365 in one pass and then moved the user data in a second pass.
  • Successfully migrated 1800 user mailboxes from Exchange 2007 to Office 365.
  • Monitored migration status and adjusted as needed.
  • Enabled Skype-for-Business feature in Office 365 mailboxes.
  • Assigned user licenses for Office 365 user accounts.
  • Fine-tuned Office 365 performance and ensured compliance with corporate policy.
  • Captured Office 365 security alerts and integrated the feeds to log collection services.
  • Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.
  • Performed validation of tenant configurations and required domains to Office 365.
  • Worked with technical support to configure all user workstations office 365 and Skype-for-Business and work with end-users to ensure a smooth transition.
  • Decommissioned Microsoft Exchange 2007 servers.
  • Trained support staff on end-users support and engineering staff on troubleshooting Office365.
  • Managed Active Directory Domains including 200 user domain, development domain
  • Office 365 Administrator
  • Responded to customer trouble tickets regarding Office 365 Administration issues.
  • Used ManageEngine ticketing system to resolve user reported issues
  • Onboarded new users and clients on Office 365
  • Administrated Active Directory Daily
  • Office 365 SharePoint administrator
  • Used PowerShell for various issues on various issues.
  • Provided Desktop Support Services
  • Setup new Office 365 accounts for Business user
  • Provided System Administration via (Log Me In) for Exchange, SharePoint, OneDrive for Business, Skype for Business, Yammer and all related technologies.

Exchange/Office 365 Messaging Administrator

Confidential

Responsibilities:

  • Verified the domain
  • Added the domain using the domain Wizard
  • Used the Exchange Hybrid Configuration Wizard and the Office 365 Admin Center to start-up the migration and start the Minimal Hybrid Migration.
  • Synchronized users and passwords and verified the synchronization.
  • Assigned Office 365 licenses to users in new environment.
  • Migrated mailboxes from hosted Exchange environment to Office 365.
  • Updated public DNS records.
  • Responsible for administration of Office 365 and user support.
  • Onboarded new users and clients on Office 365
  • Administrated Active Directory Daily
  • Responsible for all components of Office 365 including one drive, Skype for business, yammer and SharePoint.
  • Utilized Sync for mobile device connectivity for users both on premise and in Office 365 environment.
  • Performed PowerShell Scripts to automate processes and tasks.
  • Assisted with the testing implementation of Skype for Business 2015 for IM, Voice, Video, and collaboration services.
  • Supported Offline Address book, Calendaring and free busy related issues. Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup.
  • Configured tenant account for environment and registered domain.

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