Lead Analyst Resume New Jersey - Hire IT People

PROFESSIONAL OVERVIEW

Work history involves years of significant accomplishments in the IT and related fields working in various capacities for Fortune 500 companies, including IBM and Johnson & Johnson.

EXPERIENCED PROFESSIONAL IN THE FOLLOWING AREAS:

< Operations Management < Remote and Desk Side Customer Support < Infrastructure Management

Accomplishments include the successful design, development and implementation of IT solutions by applying my knowledge of, and experience with pharmaceutical, manufacturing and allied business procedures, processes, and systems.

PROFESSIONAL STRENGTHS:

< Comprehensive knowledge of IT Infrastructure on major platforms < Highly motivated, with the ability to quickly absorb information and techniques and integrate them into working methodologies < Strong problem solving and conflict resolution skills < Adept at working with all levels of the work force < Flexible, reliable, innovative and assertive.

EMPLOYMENT HISTORY:

Confidential, 2006-Present
Summit, New Jersey
Lead Analyst

< Provide 3rd level support and manage the group’s ticketing queue using Remedy
< Provide support to over 100 pharmaceutical applications including Office suite and VPN
< Build credibility, establish rapport, and maintain communication with other IT organizations within the company
< Provided policy and administration through NetIQ Active Directory
< Interface and liaison to second level support team
< Package, Test, Pilot and Deploy common pharmaceutical company software
< Troubleshoot and Install Dell and IBM hardware including Hard drives and RAM
< Troubleshoot HP OpenView Configuration Management Software (Radia)
< Troubleshoot and configure networking protocols including TCP/IP and proxy.
< Configure and troubleshoot mobile devices and PDA such as Iphones, blackberrys and Cisco phones
< Imaged Deployed and configured Laptops and Desktops with most common OS including Windows XP,
Windows 7 and Windows Server 2008 R2

Confidential,New Jersey 2001 – 2006

Systems Services Representative

< Provide desk side support for over 650 customers on the Johnson & Johnson account.
< Perform a full workload of complex technical services to customers including on-site maintenance and repair, equipment relocation, asset retirement and disposal, system/network reconfiguration and installation planning.
< Analyze problems and provide solutions within the pre-determined project framework.
< Provide reference documentation, service aids, and test equipment to clients.
< Resolve common issues which involves vulnerabilities with Microsoft Windows NT/ 2000 / 2003 / XP, Microsoft Office, and Internet Explorer.
< Configure and Administer Active Directory using DRA Citrix.
< Manage special projects, including deployment of Windows 2000 Enterprise, configuration and installation of Cisco Switches, Cisco Routers, both wireless and wired.

TECHNICAL KNOWLEDGE:

< Microsoft Windows Vista/XP/2000/NT/98/95< Microsoft Office XP/2000< Microsoft Project and Visio< Citrix Enterprise < Softricity Softrid< NetIQ DRA < TCP/IP protocol < Exchange Server 2003/2007 < Remote Access Encryption

CERTIFICATIONS

< A+ CompTIA Certified < Microsoft Certified Professional < Level 5 Certified in IBM Thinkvanage Training

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