SUMMARY

• Certified information technology professional with extensive experience implementing technical solutions to support key security - based goals and objectives.
• Recognized the ability to analyze current networks and systems, identifying technical issues, determining the accuracy and relevance of information and using sound judgment to make recommendations.
• Skilled at identifying areas of concern and utilizing best practices to minimize downtime and IT related risk to the organization while increasing operational efficiency.
• Unique in the ability to combine communication skills with technical expertise used to explain complex ideas in an easy to understand manner and create an outstanding customer experience.
• Able to deliver exceptional results in fast-paced, challenging technical environments.

AREAS OF EXPERTISE

• LAN/WAN Environments
• Network & Systems Security
• Written & Verbal Communication
• Technical Planning & Execution
• Security Strategy Best Practices
• IT Risk Management & Mitigation
• Technical Project Management
• TCP/IP Networking & Routing
• Product Implementation
• Security-Based Solutions
• Problem Resolution
• System Monitoring

TECHNICAL SKILLS

Software: Lotus Notes / Domino (6x through 8x), Desktop Suite, MS Exchange O365, Windows Enterprise Server (2K, Antivirus Products, Adobe, Office Suite, SolarWinds, GSX, ForeScout

Hardware: Servers IBM, Dell, HP

Desktops: Dell, Compaq, IBM, Toshiba, Tape Drives, Notebooks

Network: Cisco Catalyst, Routers, Switches, IBM / Exabyte, Tape Libraries

Languages: Lotus Script, PowerShell

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Messaging Systems Administrator

Responsibilities:

• Successfully manage and maintain IBM eServers with Lotus Domino 8.5.1 (6.5, 7.0.2, 8.0.2) and Lotus Sametime 7.5.1(6.5) in a clustered environment.
• Provide comprehensive agency-wide support for Lotus Notes (mail, application databases, Sametime 6.5 chat and meeting center, iNotes) for 60,000 users.
• Troubleshoot mail routing issues, providing timely resolution to resolve issues.
• Diagnose and resolve Lotus Domino server crashes while maintaining responsibility for testing and deploying domino hotfixes.
• Develop agency wide standard operating procedures (SOP) documentation to fix database corruption, re-registering a user and re-certification of user IDs.
• Repair, restore, replicate and troubleshoot mail databases.
• Maintain Access Control Lists (ACLs) and assist with maintenance of ECLs.
• Respond to and resolve requests for assistance from LSS in accordance with the NexGen SLA for the following applications: Lotus Notes client (including customized templates), Domino Web Access (DWA), Sametime, Avery, NexGen Self Service Center, eCenter, and automated workflows such as the automated leave request application.

Confidential

Server Administrator

Responsibilities:

• Provided comprehensive technical support services to over 1,800 national and international BlackBerry users in a large enterprise environment.
• Researched, recommended and implemented system security policies for the FAA National BlackBerry Program.
• Development a Contingency and Disaster Recovery Plan for the FAA National BlackBerry Program Office, maintaining responsibility for annual testing of the plan and all related documentation.
• Researched and recommended life-cycle management plans that successfully met the technical refresh requirements of the BlackBerry Program Office.
• Installed the following technology:
• Microsoft Windows 2003 clustered servers, Windows 2003 Enterprise Server installations, Confidential Server (BES) for Domino 4.0 and Norton Backup Exec backup solutions.
• Repligo 2.0 server within the BES infrastructure and configured the wireless software package to push the client software to all BlackBerry handhelds.
• Developed the Repligo 2.0 documentation and guides for the end users and local support personnel.
• Performed regularly scheduled maintenance, upgrades and hotfixes as needed.
• Successfully upgraded the Confidential Server 4.0 to version 5.0 at the BlackBerry Operations site.
• Installed the GSX Monitoring solution for 24/7 server and service monitoring for BlackBerry Operations servers.
• Served as the primary technical point of contact for the FAA IT Ops and Messaging Configuration and Control Boards (CCB).
• Responsible for change request (CR) submission while serving as a must evaluator for change requests, which could have potentially affected the BlackBerry Program Office.
• Prepared the BlackBerry Program Office’s responses and documentation for the Security Certification and Authorization Package (SCAP) and Plan of Actions and Milestones (POA&M).

Network Administrator

Confidential

Responsibilities:

• Performed file server management, monitoring the file server for error conditions and performed basic troubleshooting.
• Configured vlan's, Routing Protocols (EIGRP/BGP), multilayer switching, access lists, multicast and unicast network traffic, TACACS+, NetFlow, Telnet, SSH, VPN.
• Conducted server backups and recovery procedures, while assisting in implementing server upgrades, maintenance fixes, and vendor supplied patches per policy and procedure.
• Carried out account creations and deletions, created security groups and assign users to those groups and give those groups privileged access to server, file and applications through Active Directory.
• Reset passwords while creating and assigning permissions to distribution groups and folders.
• Configured and supported Windows 2K3 File print server providing DHCP, WINS, DNS, email, storage, application, web, and remote access.
• Conducted infrastructure walk-through including placements of network drops, printers, pc’s and workstation configuration.
• Monitored Southern Region Network using ForeScout and SolarWinds, preparing the Southern Region Network responses and documentation for the Security Certification and Authorization Package (SCAP) and Plan of Actions and Milestones (POA&M).
• Provide comprehensive technical support, guidance and solutions, as needed, to all other FAA sites.