SUMMARY

• Over ten years of experience supporting enterprise infrastructures and applications. .
• Experience in supporting medium to enterprise size organization servers, storage and network devices
• An IT professional who adheres to ITIL best practices and guidelines for operations and change management
• A security focused professional with experience in Threat Prevention and Intrusion Detection
• Holder of various technical certification and a commitment to being well versed in new technologies and industry trends. .

TECHNICAL SKILLS

Scripting: - PowerShell, Python, and Batch

Server: - Windows Server (2008 R2, 2012 R2, 2016, 2019), Linux (CentOS and Ubuntu)

Monitoring: Solarwinds NCentral Remote Management, Network Performance monitor, Optiview XG Network Analysis), Cisco Prime, Cisco DNAC, and HP NNMi

Database: Microsoft SQL server, MySQL

Cloud Computing: Microsoft Azure and Amazon AWS cloud solutions

Remote Access: Citrix XenApp and Desktop 6.5 and above, Microsoft Remote Desktop, Terminal Services, VPN

Storage: Network Storage (NAS) and Storage arrays (SAN)

Backup: Veeam, Acronis

Virtualization: VMware vSphere, vCenter, vMotion and Hyper-V

Security: - Symantec Antivirus, Cisco ASA Firewall, Sonicwall Firewall, Palo Alto Firewalls, Cisco Meraki security, NAT/PAT, IPsec/SSL VPN (Remote access and site-to-site), GRE tunnel, AAA server, Authentication Server (RADIUS,TACACS+), PKI, Digital Certificates authentication, SSH tunneling

Networking tool: Wireshark, NMAP, Malware scanners

Network Hardware Vendors: Cisco, Juniper, HP, Avaya, Ubiquiti and Open Mesh

LAN & WAN Switching: - TCP/IP, OSI Model, ICMP

Routing: - Routing protocols such as EIGRP, OSPF, BGP, MPLS, Layer-3 VPN, DHCP, DNS

PROFESSIONAL EXPERIENCE

Confidential

Network and Infrastructure Specialist

Responsibilities:

• Support on premise and cloud environments
• Design, administer and monitor cloud workloads (AWS and Azure)
• Design, administer and monitor physical and virtual servers
• Support and manage routing, switching and cloud network infrastructure, with a focus on proactive monitoring, reporting and analysis to provide optimize network health and processes - solving issues before they impact applications and services
• Deploy, administer, and upgrade network devices such as firewalls, routers, switches and wireless access points
• Support, administration and configuration of network monitoring tools and platforms
• Apply the suite of network management tools to new or evolving services, such as voice and video, Skype for Business and video conferencing to create reports for analysis, identifying trends and make recommendations.
• Document network topologies for various clients
• Monitor and measure performance with regards to Service Level Agreements and KPI’s.
• Monitor and resolve incident and problem tickets as they relate to network issues.
• Manage multiple concurrent projects and ensure implementation of network services and monitoring solutions.
• Perform application updates, security patches and configuration changes on monitoring platforms, servers, network hardware and services
• Troubleshooting and resolving issues in enterprise Citrix environment.
• Perform resource monitoring and analysis of Citrix farm
• Implement application installation in Citrix environment
• Work with vendors to resolve network issues in the environment.
• Provide rotational on-call support outside of regular business hours

Confidential

System Administrator

Responsibilities:

• Manage and support production, test and development infrastructure consisting of 850+ servers and SANs
• Proactively manage and identify system resource bottlenecks using performance monitors, profilers, custom scripts and third party tools.
• Troubleshoot connectivity and performance issues related to servers and data enabled applications.
• Develop and update documentation of all server instances, including architecture diagrams, schema definitions and operating procedure manuals.
• Implement and maintain development, quality-assurance and test environments for development and version upgrade procedures.
• Maintain security framework requirements set forth by company and clients and in line with Confidential security practices
• Develop, implement and maintain backup and disaster recovery strategy for all and systems.
• Support multiple concurrent projects and ensure proper knowledge transitioning for operational support
• Work closely with other internal IT groups, as well as 3rd party vendors and consultants to tune systems for optimal performance and resolve infrastructure issues. Provide rotational on-call support outside of regular business hours

Confidential

Senior IT Analyst

Responsibilities:

• Understanding the objectives and scope of the Firm’s IT projects in order to participate efficiently in all stages of their development and execution;
• Regular reviews of impending release notes for future upgrades; scheduling and implementation of upgrades and new features across QA, training and production environments
• Monitor and maintain system performance, security (patching and vulnerability management) and backup/recovery
• Work with business teams to ensure system capabilities are optimized; stay abreast of changing business requirements, and effectively project plan and manage teams through system changes (functionality reviews, scripts and testing, and training and adoption)
• Establishing and maintaining ongoing vendor agreements with both the system vendor and consultants to provide ongoing technical support