Salesforce Administrator / System Administrator Resume Phoenix, AZ - Hire IT People

TECHNICAL SKILLS

Salesforce Admin Certified, ADM201 • Atlassian Suite • Windows Server 03, 08, 12
Office 365 • Active Directory • MSP • Google Admin • Google Docs • Photoshop
Wordpress • AtTask • ZenDesk • Kaseya • ConnectWise • RDP • ITGlue • Sharepoint • LastPass • Visualforce • GitHub • TCP/IP/DNS

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Salesforce Administrator / System Administrator

Responsibilities:

Provided front facing support with 170 active Salesforce users.
Supported the entire organization for real - time updates to workflows, permissions, provisioning new users, and 3rd party integrations (Conga, Adobe Sign).
Provided ongoing support with technology partners, and sourcing partners.
Utilized Assignment Rules and Data Loader to update legacy data and automate Cases via Case Teams.
Created detailed specific reports and dashboards to accurately view business metrics using historical and current data.
Used Data Loader to export, import, and manipulate bulk data.
Designed, built, and tested various processes with Process Builder and Flows.
Built an internal guide on how to use Chatter and it's features.
Researched and implemented optimal backup solutions for CRS.

Confidential, Phoenix, AZ

Customer Service Representative / System Administrator

Responsibilities:

Fostered customer relationships to ensure the highest level of customer satisfaction is maintained.
Anticipated and fulfilled client demands as the Customer Service front-line.
Help desk, including server and PC administration, Exchange/email administration, network administration.
React to potential network and system problems before they impact the customer.
Managed and maintained full virtual environments for clients with over 100 users.