Lead Senior lan engineer Resume

SUMMARY

Experienced Information Technology Professional with more than two decades of network systems support and administration experience, a Bachelor of Science degree in Information Technology, a diploma in Network Engineering & Management, and several industry certifications that include: CCNA, MCSE, MCP, CNA & A+.
I am a dedicated, solution - oriented, critical thinker seeking a rewarding position, that will challenge me and allow me to utilize my effective leadership and supervisory experience, advanced technical skill sets, and essential interpersonal skills, to support the needs and mission goals of an established, progressive IT team, department, and organization.

TECHNICAL SKILLS

Windows Server OS (2008 - 2016), Windows Workstation OS (Windows 7 - 10), Android IOS, Linux (various distributions), UNIX
WAN, LAN, WLAN, VLAN, VPN, DNS, (BIND), DHCP, WINS, OSI & TCP/IP Models, RIP v1 & v2, OSPF, BGP, EIGRP, HSRP, Cisco IOS 15.x
VMware 15, ESXi 6.x, Hyper-V SCCM 2007/2012, OpenStack Horizon, Microsoft 365 Office Suite, Various Apps
Dell, IBM, Toshiba, Compaq, HP, Acer, Apple,

PROFESSIONAL EXPERIENCE

Lead Senior lan engineer

Confidential

Responsibilities:

Reported directly to Sr. IT Manager; communicated frequently with end-users, IT teammates, and peers.
Acted as team lead for IT system services escalations and local area network solutions team.
Provided escalation support for all of Confidential National partner's network systems-related issues.
Managed and administered provisioning of physical and virtual servers, physical Windows 2012, and 2016 servers' maintenance.
Supported and administered physical and virtual desktop environments
Performed Active Directory administration tasks related to user account administration, network protocols, and services (TCP/IP, DHCP, DNS, and group policies) with an emphasis on security.
Performed systems upgrades, updates, and patch management tasks as needed/scheduled.
Performed various local area network support and administration duties as required.

Sr. Network/Desktop Support Engineer

Confidential, Atlanta, GA

Responsibilities:

Performed wide-ranging dynamic daily duties related to desktop administration, inventory control, and moderate-to-complex end-user issue resolution.
Configured, troubleshot, and performed ancillary admin tasks on network devices such as domain servers, routers, firewalls, and switches.
Imaged, configured, tested, and deployed computer-related systems.
Recommended, installed, configured, maintained, and upgraded all local computer and networking software/hardware employed by the company.
Installed, configured, maintained, and troubleshot network peripheral devices.
Provided face-to-face and over-the-phone interaction with end-users in support of their various technological issues
Performed additional systems support and administration duties as required.

Mis manager

Confidential

Responsibilities:

Managed the Information Technology department and its four employees.
Conducted yearly performance reviews for IT employees.
Supervised and assisted in the maintenance of the organization's LAN/WAN environment, which included routers, switches, servers, workstations, PDAs, and peripherals.
Performed cost-conscious evaluations of all IT-related vendor quotes for hardware and services to determine most desirable/best-suited products and services to meet organizational needs/requirements.
Conducted asset efficiency assessments. Recommended changes/upgrades as necessary.
Analyzed and measured problem trends and validated changes in processes to maintain optimum customer support and satisfaction.
Provided oversite for evaluation and negotiations of CCBOH vendor contracts, and procurement of IT equipment and supplies.
Authored and implemented policies and procedures for network/PC usage throughout the organization.
Authored, implemented, and enforced departmental Service Level Agreement (SLA) criteria and reporting.
Ensured accurate inventory assessments got made and kept of all County-owned technology assets.
Performed additional managerial and network administration duties as required.

LAN Administrator

Confidential

Responsibilities:

Maintained the organization's local area & wireless local area networks.
Researched, resolved, and responded to questions received via telephone calls.
Desktop support/administration and Network Administration services.
Administered Active Directory, including management of GPOs, TCP/IP, DNS, DHCP, and WINS.
Provided accurate and creative solutions for user problems of a moderately complex nature.
Provided remote desktop and server technical support.
Maintained and troubleshot data/networking equipment. I.e., switches, hubs, routers
Completed client-side tasks with ISP vendor(s) and contractors during after-hour site implementations, turnups/turndowns.
Configured and managed Cisco and Dell switches and Cisco routers for use in MPLS and PPP network topologies
Performed additional local area network support and administration duties as required.