IT Manager Resume

SUMMARY

To accelerate the ability as an IT administrator to accomplish the goals and objectives for the company.
Demonstrate and provide knowledge and experience to the clients, employees and administration.
Seeking to further my experience of IT System Admin career by growing with a successful company.

TECHNICAL SKILLS

Windows 2008 R2, Windows 2012 R2, Active Directory, Exchange, Trend Micro Small Business, Nitro Pro, Altaro VM Backup, AutoCAD, Pronest for Burner machines.
Experience with MS Office 365 Priemer, (Excel, Word, Access, PowerPoint, One Note, and Outlook)
Strong experience with Windows XP, 7, 8.1, 10 pro, Mac OS
LogMeIn Central, TeamViewer, FixMe.It, Skype and LogMeIn Rescue
Servers, computers, Mobile phones, Softphones and hard phone configuration and administration, Routers, switches, printers, network printers, scanners, all - in-one, Linksys, Asus, Cisco, SonicWALL’s, WIFI, UPSs, Cameras, fax machines, telephony equipment, VOIP systems

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

Experience with multiple locations. Overall management of the corporate IT department, supporting two locations, Houston, Texas and Chicago, Illinois. Travel was 25%.
Managed and developed documentation of departmental policies and procedures as it relates to IT Operations.
Monitored network resources 24/7 via centralized apps for outages or down equipment.
Experience with Windows 2008 R2 and Windows 2012 R2 servers with Hyper V software. Active Directory and Exchange 2010, 2012. Provide highest security and confidential level for end users.
Exchange in the cloud thru AT&T. Administrator and tech support.
Responsible for installation and managing all network infrastructure cabling and wiring for all facilities. Terminate, repair and test all variety of cabling. (Cat 6, 5e, 5 cat 3 and fiber)
Maintained the day to day operations, network install and upgrades, monitoring network performance, troubleshooting and software installs and upgrades.
Designed and setup Wi-Fi thru the main office and warehouses. Enhance and upgrade Wi-Fi for Configured and maintained security settings for employees and guest.
Support, developed, and simplified new procedures for new phone system (Mitel, ShoreTel System). VOIP structure.
Administrator for ERP system. Configure and troubleshoot all new users. Setup profiles to each department.
Implemented and configure software and anti-virus in the cloud/on premises in a hybrid environment.
Experience in VOIP. Managed IP communications audio, video conferencing, and mobility. Assisted users with-in the department and outside the company with network or VOIP issues.
Strong experience in desktop and laptop repairs. Hardware and software install and upgrades. Knowledgeable on different types of peripherals (printers, scanner, drives, all-in-one printers). Experience on computer roll outs hardware and software.
Negotiated and justified proposals and contracts with vendors with savings of 38% to 45 % on contracts. (AT&T, Logix, Reliant, ComEd)
Setting up and troubleshooting Android and iOS phones.
Excellent communications skills. Communicate effectively with all employees and customers.

Goode Consulting Associate Representative

Confidential

Responsibilities:

Provide client support in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, and network environments.
Identifies problems, applies optimum solutions and communicates the resolutions.
Track customer issues and resolutions with Tracking system.

FXI Express Help Desk Manager

Confidential

Responsibilities:

Responsibilities include providing input on hiring, disciplinary actions and work objectives, effectiveness, performance evaluations, and realigning work as needed.
Education and training for other duties that were assigned. Heavy interaction with customers.
Recommended hardware and software improvements. Track customers issues and resolutions with Help Desk Tracking System.
Maintained and updated records and documentation for Tracking system.

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