NOC Engineer / Linux Admin Resume Holmdel, NJ - Hire IT People

SUMMARY:

Install, configure, and maintain Microsoft Windows 7/10, and Windows Server 2012/2016
Configure network protocols; NTFS permissions, backup and data storage; disk management
Create and administer user and group accounts; configure TCP/IP protocol suite; interoperability with Linux, Red Hat Ent 5/6/7, Ubuntu and CentOS.
LAN implementation and maintenance; install and configure DNS, DHCP
TCP/IP installation; IP addressing and subnetting
Install and configure motherboards, NICs, SCSI and peripheral devices; upgrade memory, adapters and other hardware; Ethernet switches and routers; network cabling
Implement and maintain virtual environments using VMware and VirtualBox
Computer Languages: Java, C++
Fluent in English and Spanish

EXPERIENCE:

Confidential, Holmdel, NJ

NOC Engineer / Linux Admin

Responsibilities:

Monitor applications/infrastructure, providing services to clients, using various software and monitoring tools such as CA APM and CA SOI.
Create tickets using Remedy and escalate to the appropriate teams with documentation reporting problem description and troubleshooting steps taken up to resolution.
Perform troubleshooting in OS tower to diagnose Linux/Windows alerts, events or issues.
Set up and administer user and groups accounts, setting permissions for users.
Troubleshoot many major issues, such as, logical volume issues, memory related issues which involved the creation of swap spaces and permission issues.
Prepare reports for higher management for review of daily changes to ensure proper procedure are followed for Change Management.

Confidential, Rockaway, NJ

Technical Service Engineer

Responsibilities:

Provided comprehensive support and problem solving
Contributed to external and internal knowledge base articles
Reproduced issues in lab environment, clearly documented cases with troubleshooting steps, recommendations, and resolutions
Support of clients with Linux Server: Redhat 7 through GUI and at command line
In - depth knowledge on Cisco VPN, AnyConnect and SSH
Performed troubleshooting using TeamViewer, Remote Desktop, VNC Viewer and Putty
Hands-on experience building Linux Servers
Use PostgreSQL Database
Knowledge of how to configure the network to allow the Patrol Cars to communicate wirelessly with a Linux server
Configured wireless access point for clients
Provided developers with customers’ feedback to help identify potential new features or products
Trained customers to use products effectively

Confidential, Mahwah, NJ

Customer Service Representative

Responsibilities: