SUMMARY

• Dedicated and motivated multilingual Systems Engineer with extensive global experience in Networking operations, Mainframe tiers T1/T2/T3, EPOS architect and configuration, DevOps, Mobile Device Management, and Cloud Platforms and Services.
• Team player seeking network infrastructure opportunities to grow my Network and DevOps skillset further while using a hands - on approach to impact your organization.

TECHNICAL SKILLS

• Network design, DNS, Sprints, CNames, Wi-Fi Standards, IPv4 subnetting, MWG McAfee Proxy, F5 Load Balancing, Remote Access, TCP/IP Protocols, LAN/WAN, Cisco Meraki Routers, Switches, Hubs, Print, Servers, Meraki, Cisco ASA, CheckPoint firewalls.
• NetAPP, SAN, Active Directory, Group Policy and Exchange administration. Network Protocols/Techniques - SNMP, VRRP, VLAN, IPv4.
• Microsoft Visio, Windows OS 10, 8, 7, Vista, XP Pro, Windows Terminal server, Server 2003/2008/2012 OSX 10.6 Snow Leopard, MAC OSX, macOS. ITIL, ITSM framework, Maximo, Remedy BNC, ServiceNow, CMDB, Asset Manager Enterprise (AME) administration, Incident Management, Change Request, Problem Management, Service Request.
• Agile & SDLC Methodologies. Configuration Management and Repos: GIT, Jenkins Control Management Tools: GitHub, GitBash. Technical knowledge and experience with CI and issue tracking software (Jenkins, JIRA, MS Azure DevOps)
• TDD, Python, Django, Selenium & JavaScript. Analytics, UAT, developing testing plans, site operations. Web/Portal Development: Internet Explorer, XML/XSL/ASP/HTML. Restful APIs, AWS, VirtualBox, VMWare. Virtualization Software: Amazon ECS and EKS, VMware, VirtualBox.

PROFESSIONAL EXPERIENCE

Confidential - Wayne, PA

Network Analyst

Responsibilities:

• Monitor, review SolarWinds NCM/NPM job activities, active alerts. VPNs and internet health checks. Keep up-to-date Network Infrastructure LAN - Cisco Catalyst, Wireless LAN - Cisco AirOS.
• Overall support, deploy and configure all connectivity LAN port patching, configuration and activation - network hardware and equipment, including routers, switches, AP’s and UPSs.
• Evaluate and execute MWG upgrades implementations to asses’ vulnerabilities and risk. Assist with servers/object decommissioned in the firewall, intakes, execute implementations and peer reviews.
• Collaborate with installation and configuration for all network components VPN’s, MPLS, Internet, SD-WAN, Traffic Optimization.
• Maintain all network Datacenter LAN - Cisco Nexus 7700, Cisco Nexus 2K, F5 Load Balancers, Checkpoint Firewalls, Riverbeds, Avocent.
• Connectivity projects MS Azure DevOps Backlogs, Protocols/Techniques - TCP/IP protocol stack, (OSPF, BGP, MPLS, VRRP SNMP, VRRP, VLAN, IPv4
• Administer inventory for all Cisco EoS nodes and LCM for the entire network components. Assist in the planning and execution of life cycle management for all network infrastructure hardware licensing.
• Perform network diagnostics and capacity planning and document all procedures and upgrades.
• BNC-remedy CMDB updates, including maintenance of network component inventory and related documentation.
• Monitor and test network performance and provide network performance statistics and reports.

Confidential, PA

Senior EPOS Analyst & Mobility Incident Manager

Responsibilities:

• Supported over 3k + corporate, dealers, distributors stores. Monitored incidents, service request and work orders. Determined RCA’s and implemented corrective action.
• Participated in the SO of the Verifone-commander servers automation tools for self-configuration payment controller deployment in C#.
• Configured and installed network equipment including Cisco routers/switches, Meraki switches, wireless controllers, and Meraki, Cisco ASA, Fortinet, and SonicWALL firewalls.
• DNS set-up and administration. Evaluated and analyzed network and encryption symptoms, credit/debit card encryption processing; provide step-by-step solutions related to various Network/EPOS equipment.
• Monitored all applications Mobility Device Management infrastructure on- premises AirWatch MDM.
• Actively assisted and documented technology rollouts and deployment to the end-users. Created the mobility KBA’s and training documents for the Sunoco THD. Collaborated with SLA guidelines, IT Policies, and SOPs.
• Worked with 3rd party vendors, senior technicians, area managers for all credit and loyalty systems web services integrations.

Confidential

Global Workspace & Mobility Services Analyst

Responsibilities:

• Coordinated, coached, and trained with process changes the L2 IT IS Offshore Manila team leaders.
• Performed as Corporate Mobility Support Lead GOC L2.5. Managed the Mobility Services L2 queue. First point of escalation for J&J IT IS Offshore Manila team.
• Lead the Global Workspace & Mobility Knowledge Management Activities.
• Executed all the Mobility Metrics/Reporting Tool Audit.
• Redesigned and restructured the Report Navigator instructions-via IT-IS reporting portal.
• Succeeded in redesigning and supervising the knowledge base articles Iris/ServiceNow platform format for BlackBerry Sunset and My J&J Sunset/ Migration to AirWatch SaaS MDM.
• Collaborated in the administration of the deployment public and private applications
• Conducted audit of metrics and reports used by Mobility Services. Improved the TMU reports.
• Led Global Workspace & Mobility Knowledge Management Activities.
• Supported and structured the migration of 7000+ Android devices from Google for Work Android to AirWatch.
• Eliminated 3500+ inactive devices.

Confidential, Blue Bell, PA

Mobility Analyst Specialist Lead

Responsibilities:

• SME trainer for enterprise mobility applications for all company proprietary software mobile applications. Coached, managed, recorded, and tracked personnel and device using asset management enterprise solution for 5000+ mobile devices.
• Remediated and documented daily incidents/problems using BNC Remedy ITSM company incident management tool across the enterprise.
• Collaborated in the coordination to maintain wireless device inventory for the entire company (over 5,000 employees). Updated and maintained procedure documentation.
• Proactively collaborated with the Senior IT Director managing mobile telecom devices across 4 major carriers ensuring efficient asset management and favorable rate plans.
• Eliminated 400+ unused devices resulting in $200K+ annual savings.