TECHNICAL SKILLS

• Wi - Fi, VPN, ACL, DHCP, OSPF, EIGRP, FTP, ICMP, VRF, SPAN, MPLS, BGP, FNF, SSL VTP, KRON, SNMP, VRRP, DMVPN, VLAN, VSS, VSL, WAN, LAN, VLSM, TCP, UDP, 802.1Q, STP,
• VoIP, H.323, MGCP, T.38, SIP, SCCP, DID, POTS, PRI, RTP, RTCP, SRST, T1/E1, CAS, CCS, ICT, G711, G729, ICT, TDM, QOS, COS, MOS, FTP, SFTP
• AES, TACACS+, RADIUS
• VMware ESXi & vCenter
• CIMC
• CUCM, CUCME, CUPS, CUC, UCCX, CUIC
• DRS, CSD, CAD, CIPC
• RTMT, CDA, UCCX Scripting
• Cisco WebEx Control HUB
• Cisco WebEx Admin Portal
• Cisco Jabber
• Cisco WebEx Teams
• Cisco WebEx Desktop App
• InformaCast - Singlewire
• ISR routers 2900, 4300
• Catalyst switches 2960, 3500, 4500, c6807, 9300s,
• Cisco UCS C220, C240
• Cisco MCS 7816
• Cisco vg202, vg310
• Cisco SX10, SX20, SX80, MX30, MX300 G2, WebEx Room Kit, WebEx Board 70
• Cisco ASA 5506, 5525
• Cisco Wireless controller 2500
• Meraki MX65 & MX84

PROFESSIONAL EXPERIENCE

Voice & Collaboration Engineer

Confidential

Responsibilities:

• Deployed OVAs and ISOs in VMware ESXi to create new Cisco Appliances and Microsoft Servers
• Administered, configured, upgraded, and troubleshot CUCM12.5, CUPS12.5, CUC12.5, UCCX12.5, CUCME
• Administered, configured, upgraded, and troubleshot Cisco IOS routers and switches
• Administered, configured, upgraded, and troubleshot Cisco voice gateways with SIP or MGCP
• Managed and coordinated SIP trunk and PRI cutovers
• Administered, configured, and troubleshot Cisco WebEx Control HUB
• Administered and configured Cisco Administration Portal
• Administered and troubleshot Cisco Directory Connector
• Administered and troubleshot Cisco Expressway and Cisco Spark Edge and Core
• Administered and troubleshot Cisco Finesse
• Administered and configured end users in Imagicle Application Suite for call recordings
• Administered, configured, and troubleshot Telepresence Management Suite (TMS)
• Provisioned, upgraded, and troubleshot various Telepresence end points (TPC endpoints)
• Provisioned, upgraded, and troubleshot various phones (7841, 7965, 8821, 8841, 8851, Polycom)
• Administered and configured Cisco Unified Intelligent Center
• Administered, configured, and troubleshot Cisco UCS chassis utilizing CIMC
• Administered and assisted with deploying Cisco BroadSoft Voice Cloud solution
• Administered, configured, and troubleshot Cisco Jabber, Cisco WebEx Teams, and Microsoft Teams
• Intergraded Cisco Unity Connection with Microsoft Exchange for Unified messaging
• Intergraded CUCM with MS O365 for service accounts end user synchronization and authentication (LDAP)
• Configured SNMP on various appliances and servers for monitoring
• Troubleshot using DNA, CDR, Cisco reporting, UCCX Script Editor, CAD/CSD, Logic Monitor, Syslog servers
• Performed daily operations with ConnectWise-AutoMate, Service Now, Bomgar, Screen Connect, IT Glue, and Cisco WebEx meetings

Network & Collaboration Engineer

Confidential

Responsibilities:

• Compiled and optimize new scripts for IVR selection on UCCX server
• Configured CTI route points in CUCM and System call handlers in CUC for AA IVR services
• Configured gateways in CUCM and voice gateway routers for IP fax transmissions
• Designed and deployed new site utilizing EIGRP over DMVPN tunnels
• Configured routers for VoIP, Data, and Wi-Fi services
• Configured Cisco routers and switches to authenticate remote logins with TACACS+ on Cisco ACS
• Configured Meraki wireless AP with RADIUS so end user can authenticate using MS AD credentials to login
• Secured routers with ACLs, VTY lines with password, SSH transport only, and enabled HTTP secure server
• Administered CUCM, CUC, UCCX and implemented additional features such as SNR, CF, and EM
• Validated daily backups of CUCM, CUC, and UCCX appliances
• Secured remote connections to Cisco routers and switches using SSH and TACACS+ in Cisco ACS
• Configured VLANs on switches to securely segment the network
• Administered network applications with Cisco Firepower services
• Monitored IDS, IPS, VPN, and network connections to Cisco ASA via ASDM
• Administered wireless APs in Cisco Meraki cloud
• Troubleshot and optimized L3 routing, L2 switching, IP Faxing, VoIP, and Multicast for intercom services
• Verified and updated network and telephony documentations
• Responded, troubleshoot, and resolved network outages for 86 locations
• Maintained relationships with vendors

Network & Collaborations Engineer

Confidential

Responsibilities:

• Provided insight to network cable installers during the installation of cat5e network cables
• Upgraded IOS firmware for configuration compatibility
• Configured Cisco routers with BGP and MPLS for a hub and spoke internetwork connection
• Configured COS and QOS on routers and switches to prioritize network packets/protocols
• Configured and installed Cisco SX10 for collaboration meeting room video conferencing
• Configured and installed VG202XM to convert digital to analog to allow incoming faxes
• Configured incoming and outgoing dial peers on voice gateway routers
• Configured route patterns, route list, route groups, and gateways/trunks
• Configured COC in CUCM to manage the desired behavior of IP phones, IP Phone lines, and Gateways
• Configured EM, SNR, Device profiles, Shared lines, and call forwarding
• Synchronized end user account in CUCM and CUC using LDAP with MS AD
• Modified and administered scripts in UCCX script editor for IVR services
• Configured site to site and client VPN tunnels
• Designed, configured, deployed, and administered firewalls, switches, phones, and APs in Meraki cloud platform
• Replaced RAID controller on Cisco UCS chassis
• Rebuilt CUCM, CUC, UCCX, and CUPS publisher servers after raid controller failure
• Upgraded CIMC, VMware vSphere, and the RAID controller firmware on Cisco 220 UCS chassis
• Administered and maintained Cisco UCS storage in EMC2
• Installed licenses on CUCM and CUC servers to accommodate cluster growth
• Configured and verified weekly backups for Cisco CUCM, CUC, CUPS, and UCCX appliances
• Modified scripts in Cisco UCCX editor for IVR selections
• Administered virtual Cisco appliances in a VMware vSphere Client environment
• Applied network design to MS Visio
• Responded, troubleshoot, and resolved network outages for 13 locations
• Maintained relationships with vendors

Network Engineer

Confidential

Responsibilities:

• Provided insight to network cable installers during cat5e network cable installation
• Planned and executed MPLS network refresh project
• Designed, configured, and executed VoIP migration for multiple sites
• Designed, configured, and executed Wi-Fi for multiple sites

Network Engineer & System Administrator

Confidential

Responsibilities:

• Maintained 20 virtual servers in VMware vSphere client 5.0 (ESX host)
• Administered end user’s accounts in Active Directory and e-mail accounts in MS Office 365
• Configured FTP server in MS server 2012 R2 Data Center using IIS 8
• Installed global protect on remote user’s laptops for VPN connections through Palo Alto firewall (3020 model)
• Installed and maintained Symantec endpoint on local PC’s and remote user’s laptops for encryption and privacy
• Maintained security on employee mobile devices (I-Phone/I-Pad) with Mobile Iron
• Configured Ricoh MF network printers for network printing and network scanning
• Installed and administered Watchdox on local and remote PC’s and laptops to backup and encrypt files