SUMMARY

• Highly analytical, solutions - oriented, and results-driven professional, with more than 14 years of experience in network systems and information system security.
• Strategic planner and hands-on individual with in-depth technical competency in troubleshooting, isolating, and resolving technology issues.
• Adept in collaborating with all levels of professionals to obtain better understanding of business and operations requirements.
• Armed with solid communication, interpersonal, problem-solving, and time management skills to attain set-forth objectives and targets.

TECHNICAL SKILLS

Operating Systems: Windows (7, 8, and 10) | Windows Server (2003/2008 and 2012):

Networking: Cisco routers and switches | Dell Switch 3524p and 3548p | Dell Powerconnect 3524, 3548 dhcp-diagram1, dns-diagram, nat-digram, mplsvpn, acl HTTP, HTTPS, Active Directory, Domain Controllers, domain-trust Unifi AP Wifi:

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Senior Desktop Engineer

Responsibilities:

• Promptly handle system maintenance of Office 365 system, including distribution groups and user accounts.
• Utilize PowerShell to carry out scripting administration tasks and reporting.
• Demonstrate comprehension on Microsoft system center configuration.
• Take charge of operating system deployment as well as system updates and patches.
• Keenly monitor the software and hardware assets.
• Offer Tier 1- 2 help desk support, covering troubleshooting to ensure proper problem resolution.
• Prepare user guides and instructional documents for end-users.
• Effectively develop security and distribution groups in Active Directory.
• Administer and monitor nearly 30,000 users.

Confidential, Miami, FL

Senior Help Desk Analyst

Responsibilities:

• Held responsibility for creating user accounts and resetting passwords for AS400 and Active Directory.
• Dealt with issues on Citrix-ts1 and -ts2, Cimplicity-ts1 and -ts2, and Avaya-ts1.
• Prepared daily reports on monitoring tools such as Wireshark, CA Spectrum, and SolarWinds Orion.
• Administered nearly 22,000 users; monitor VMware vCenter Server and CA Spectrum Management; and configure Cisco routers and switches.
• Demonstrated expertise in Splunk, Nessus Vulnerability, Maltego, Metasploit, IBM BigFix, VMware vSphere, and Everbridge.
• Completed cross-training with network, system, and desktop engineers as well as risk management unit.

Confidential

IT Network Administrator Contractor

Responsibilities:

• Performed backups for SQL and Windows; and monitoring of Asterisk PBX, Indosoft, firewall, and routers and switches.
• Conducted configuration and administration of DNS, DHCP, SMTP, IMAP, OSPF, and Ripv2.
• Displayed competency with Voice over Internet Protocol (VoIP) and software or hardware troubleshooting.
• Initiated efforts in managing and troubleshooting the following:
• Linux Firewall Untangle, IPFire, and Peplink firewall, as well as 400 users;
• Network hardware and equipment; and
• Network printers, VLAN, VPN, UPS, VoIP, wireless network, switching, routing, Cisco small business, and Cisco 3560 Poe.
• Enforced SQL server 2012 and Group Policy; and configured HP ProLiant ML350 Server iLO.

Confidential, Miami, FL

Technical Support Contractor

Responsibilities:

• Applied expertise in Norton Ghost Image by restore image in case of damaged hardware such as personal computers (PCs) or laptops.
• Handled Lexmark printer configuration and installation.
• Repaired transfer roller and Lexmark printer controller card, along with motherboard of laptops and desktops.

Confidential, Miami, FL

Network Administrator

Responsibilities:

• Demonstrated proficiency in reimaging and configuring new PCs of all users; and troubleshooting systems and PC issues.
• Assumed responsibility in configuring and managing DHCP, DNS, HTTP.HTTPS, as well as VLAN, VLAN database, VTP, spanning tree, and spanning tree PortFast.
• Accomplished submission, troubleshooting, and resolution of help desk work orders.
• Employed technical skills in installing and repairing PCs or laptops; arrangement and administration of Active Directory and Exchange 2007, as well as domain controllers and child domain.
• Rendered keen oversight of the installation of Windows 7, Adobe Reader, Office 2012, Adobe Flash, Java, McAfee, Google Chrome, and ONCE; and provision of training of end users on proper software use while acting as 1st level technical support to all end users.
• Handled the installation, setup, and troubleshooting of Dell Projectors.
• Offered remote and technical support to all end users through TeamViewer and Citrix Go-to-Assist.
• Determined the most convenient IP address available for the network by setting up printer and making a static IP address with 32-bit and 64-bit NetScan.
• Addressed all assigned technical support ticket issues with Spiceworks.
• Demonstrated keen efforts in overseeing approximately 310 users.
• Earned recognition as the “The Quarter Most Valuable Team Player” as an operations staff member.

Confidential, Miami, FL

IT Consultant

Responsibilities:

• Offered advice to clients concerning Confidential products and application of information technology to attain business objectives, resolve problems, and drive organizational improvement.
• Strategically guided organizations on IT technology and infrastructures; along with the introduction of major business processes through IT enhancements.
• Contributed to technical duties as well as sales and business development.
• Managed cabling (Cat 6), network diagram setup, and design for clients.
• Effectively organized coaxial cables, installed 10 type keystone jack for the wall plate, and placed the assembled Cat 6 patch panel in the server room.
• Acted as technical support to all end users regarding software and hardware issues; and conducted virus scanning.
• Expertly performed VoIP installation, programming, troubleshooting, maintenance, repair, and support.
• Made use of Windows XP and Wi-Fi such as NETGEAR and Routers.