Senior Network Engineer \ Service Desk Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Engineer \ Service Desk Analyst

Responsibilities:

Installed system software, including Microsoft and Apple
Admin of DUO VPN login system
Admin of Celgene Password Manager for Vetting of clients
Admin install of Good Mobile Control for emails on mobile devices
Admin of AirWatch Console for iPhone and Android Devices
Remotely set up VPN on desktops and laptops and iPad
Microsoft Office 365 Cloud Configuration
Active Directory Admin of input
Use of Remedy Ticket Tracking System and IT Service Desk and CelService Now Ticketing
Administration of Windows Operating System 7 and 10 and Exchange servers
Application push with Altiris and SCCM
Image PC’S using Symantec Ghost from Server
Restored data, operating systems, files, documents and drivers on Windows
Resolved computer hardware and software, printing, installation, email and operating systems issues
Resolved virus and malware issues
Installation of Office 365 with Altiris

Confidential

Help Desk Analyst \ Network Engineer

Responsibilities:

Resolved virus and malware issues with a 98% success rate
Use of Numeric Tracking System
Installation of Office 365 and maintenance
Active Directory Admin
Manage mailboxes and anti - spam polices
Permissions assigned to SharePoint sites
Set up equipment for 200 employees, including installing cables and hardware
Restored data, operating systems, files, documents and drivers on Windows and Mac
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
Installed system software, including Microsoft and Apple
Administered clients Active Directory
Administration of Windows Operation XP, 7 and 10
Configuration of IOS Snow Leopard, Mountain Lion, Yosemite and Maverick
Configure, monitor and maintain software firewall implementations on desktops
Maintain up-to-date procedures and documentation to support IT security processes
Monitor vulnerability notices and provide engineering
Application push with Altiris and SCCM
Image PC’S using Symantec Ghost from Server
Support for security patch distribution DHCP, TCIP/IP

Confidential

Network Support

Responsibilities:

Performed network documentation and created disaster recovery plan
Setup Cisco Entercept IDS and Cisco Works for Windows for network monitoring
Analyzed expanding network, ran fiber, and implemented wireless communication
Designed configuration and layout of WAN to include IPT Internet facing VPNs and wireless subnet
Migrated network from full mesh frame relay to Point-Point T1 on larger sites, and implemented IPsec VPN on smaller sites
Administered multiple PIX firewalls throughout WAN to ensure LAN integrity from external threats
Administered clients Active Directory
Reconfiguring desktops and servers Microsoft Windows Server 2003
Remotely set up VPN on desktops and laptops
Support of 30+ applications
Responsible for all system upgrades and software migrations
Setup and support Cisco VPN and Microsoft Office 2010
Microsoft Office 365 Cloud Configuration
Configuration and operation of Wave Voice System (VOIP AND ANALOG)
Administration of Windows Operation XP and 7
Administrate and configure VmSphere version 4 and 5
Core work with NexGen and Aftec
Flash Wyse V50LE Thin Client install on network
VMware VSphere 4.0 & 5.0 install and support on servers
Symantec Backup exec and NT Backups
Monitor IDS, IPS, application firewall and log aggregation alerts
Configure, monitor and maintain software firewall implementations on desktops
Maintain up-to-date procedures and documentation to support IT security processes
Monitor vulnerability notices and provide engineering support for security patch distribution
DHCP TCIP/IP

Confidential

Network & Desktop Support Engineer

Responsibilities:

Redesigned infrastructure of the Firewall system to from Cisco Pix 515E to Cisco ASA 5520
Restructured Cisco 3800 switches to Cisco 6509 core switches with gigabit and Fiber
Reconfigured 25 routers, 37 switches and 52 servers with 24/7 support and websense Firewall
Administrated and supported Blackberry server with Microsoft Exchange
Implemented OS patches to servers with upgrades

Confidential

Network Support

Responsibilities:

Provided 24/7 on call support for all Networking applications
Worked with end clients and customers to solve networking technical issues
Provide complex technical support in a LAN/WAN environment
Worked on 7600, 3800, and 7200 Cisco router's routing and switching relationship and
Different methods of entering routes into the table, such as enabling static and default static routes
Establishing and maintaining modem (CSU/DSU) connectivity with routers, end nodes and the rest of the network
Troubleshoot blade switches and the WS - 6608-E1, 8 port voice T1-E1 service module
The Catalyst 6500 series which is a 1000 gigabit base Ethernet
Routing with RIP, RIP V.2, IGRP, EIGRP and OSPF tables

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