Customer Service specialist/Data Processing Resume

SUMMARY

Highly motivated, systems analyst with more than 10 years of experience in providing technical solutions through critical analysis, information security, and data management.
Experience in collaborating with systems manager and lead project manager when defining business requirements, programming specifications, and data validation procedures.
Fluent in French and astute at problem - solving, project management, and data analysis.
Developed a commercial and residential solar energy system in close collaboration with local community leaders
Spearheaded driving more traffic through website enhancement by providing contents, setting up databases, and supervising the implementation
Contributed to company accuracy and achieved ‘’Excellent’’ performance evaluations by meeting 100% of service level agreement requirements set out by the organization

AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Customer Service specialist/Data Processing

Responsibilities:

Maintains legal and company compliance by abiding by standard operating procedures and manuals
Documents scrutiny and collection of applications for visa processing while handling customer/applicant queries via email, or telephone
Ensures that all administration and logistics of passport delivery are communicated to the consulate, the applicant, and the logistics company

Confidential

Information Technology Operations Manager

Responsibilities:

Anticipated and identified individual and company-wide technological needs by listing, purchasing, and commissioning computer equipment while managing hardware maintenance
Solved hardware, software technical issues remotely or physically
Provided employees with documentation on how to solve basic computer and printer related issues.

Confidential

Technical Systems Analyst

Responsibilities:

Developed and maintained system documents and procedures by writing and updating procedures, creating system drawings, diagrams, and flowcharts
Provided references for users by writing and maintaining user documentation, providing help-Desk support, and training users
Assists in establishing service for customers by studying system requirements; ordering and gathering components and parts; supporting installations; performing testing

Confidential

System Development

Responsibilities:

Assisted in increasing productivity by advising the Developer on best practices and technological choices to implement clients’ solutions
Spearheaded driving more traffic through website enhancement by providing contents, setting up databases, and supervising the implementation

Confidential

Network Technician Specialist

Responsibilities:

Contributed to company accuracy and achieved ‘’Excellent’’ performance evaluations by meeting 100% of service level agreement requirements set out by the organization
Maintained customer support response time by resolving an average of 50 inquiries in any given week and consistently met performance benchmarks