I.T. Technical Support Help Desk Resume Miami Fl - Hire IT People

TECHNICAL SKILLS

Operating systems: Windows 2000/XP Pro, Windows 2000/2003/2008/ R2/2012 Server, Windows Vista, Windows 7. Windows 8.1,Windows 10, LINUX Ubuntu, Mac OSX Leopard, Tiger, Mountain Lion, Maverick. IBM OS400

Protocols: TCP/IP, VoIP, DHCP, DNS, FTP, POP3, SMTP, SNMP, SIP, H.323, IPSec. LDAP

Networking: Routers and switches, Linksys Access points, Active Directory, Terminal services, RIS server, system and network hardening, network security, LAN/WLAN/WAN, wired and wireless networks, TFTP server, FTP servers, T - 1/T-3

Applications: Solar Winds APm and ELM, Whats up GOLD, Visio 2007/2010, PowerPoint 2007/2010, Outlook 2003/2007/2010 , Project 2007/2010, BackupExec, VMware SharePoint 2010, VMware Sphere, VMWARE Client and workstation, Exchange 2003/2007, Exchange 2010, SQL 2005/2008R2, office Communicator 2007R2, System Center Configuration Manager 2007R2, System Center Operations Manager 2007R2, Citrix XenApp 5, XenApp 6/6.5

Virtualization: VMware vCenter 4/5/5.1, Microsoft Hyper-V, XenServer 5/6 VMware View 4.6, Xen Desktop 5.6

Servers: HP BladeCenter Dell PowerEdge 2950, Dell PowerEdge 1750 IBM AS/400

Cisco products: Cisco 3745, 3725, 3600, 2811, 1841, 1941, 1720

Switches: Cisco Catalyst (3560, 3550, 2960, 2950) 3com, Netgear

Wireless: 802.11B, 802.11G, 802.11N, Cisco Aironet, Linksys and Dlink wireless routers

Firewall: Cisco Pix 506E, Cisco ASA 5505, SonicWall WatchGuard

PROFESSIONAL EXPERIENCE

I.T. Technical Support Help Desk

Confidential, Miami Fl

Responsibilities:

Support users via phone and online support via BONGAR, GOTOASSIST, TEAMVIEWER and other assistance software.
Administer user ID’s and passwords via active directory in MS Windows servers 2008 r2 and 2012 Cloud Virtual. VMWARE. Sphere, VMWARE Client, Hyper V.
Install, Configure m Update, Troubleshoot User Laptops, workstations, Android Phones, Apple I phones, printers, scanners, and other input output devices.
Troubleshoot network and server issues concerning connectivity via TCPIP, non-working programs and operating system
Support users via phone and online support via BONGAR, GOTOASSIST, TEAMVIEWER and other assistance software.

I.T. System Administrator Technical Support

Confidential

Responsibilities:

Administer user ID’s and passwords via active directory in MS Windows servers 2008 r2 and 2012 Cloud Virtual. VMWARE. Sphere, VMWARE Client, Hyper V.
Install, Configure m Update, Troubleshoot User Laptops, workstations, Android Phones, Apple I phones, printers, scanners, and other input output devices.
Troubleshoot network and server issues concerning connectivity via TCPIP, non-working programs and operating system
Support users via phone and online support via BONGAR, GOTOASSIST, TEAMVIEWER and other assistance software.
Integrate, Install, Maintain ticketing system BMC Remedy

I.T. Technical / User Support

Confidential

Responsibilities:

Administer user ID’s and passwords via active directory in MS Windows servers 2008 r2 and 2012 Cloud Virtual. VMWARE, Hyper V
Install, Configure m Update, Troubleshoot User workstations, printers, scanners, and other input output devices.
Troubleshoot network and server issues concerning connectivity via TCPIP, non-working programs and operating system
Support users via phone and online support via BONGAR, GOTOASSIST, TEAMVIEWER and other assistance software.
Integrate, Install, Maintain ticketing system BMC Remedy and Track it.

I.T. Network Administrator

Confidential

Responsibilities:

Create, maintain and update VIA Active Directory user ID’s in MS Windows server 2008 and 2012 Cloud Virtual. VMWARE.
Managed MS Exchange Server, MS Dynamics and NAV
Implemented, Maintained and installed Network monitoring using SOLARWINDS, ELM. And Whats UP Gold
In Call Support for all l users, Hardware software related. MS Windows 7, 8 and 8.1.
Managed ticketing systems creating tickets and resolving issues

I.T. Network Administrator

Confidential

Responsibilities:

Administer user ID’s and passwords via active directory in MS Windows server 2003 and 2008 Cloud Virtual. VMWARE.
Install and setup Print Server Network, HP, Konica, Page Scope, Canon, Lexmark, Zebra Dell, Xerox, IBM, Brother, Epson, OKI.
Citrix farm installation.
User workstations, printers, scanners, and other input output devices.
Design and implementing networking services.
Install and configure Networking Virtualization Along with the Wide Area Network WAN
Troubleshoot network and server issues concerning connectivity via TCPIP, non-working programs and operating system
Install and configure Cisco Routers and switches, cat 5, 5e and 6 hookups.
Support users via phone and online support via Citrix GOTOASSIST.
Install and configure thin clients for internet, server and citrix use.
24x7 Technical Support.
Installation and support of Client access 400 for IBM AS/400
Thin Client installations and support (HP, Win term, WYSE)
Blackberry and Smartphone support, I phone, android
Win 2000/ Win XP, Win 7 operating systems, MS office Suite, Lotus Notes, AS400 client configuration, Cisco VPN

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I.t. Technical Support Help Desk Resume

Miami, FL

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