I.T Director/Manager Resume

SUMMARY

Innovative IT professional with background in Data center support operations and solid understanding of common backup and restore procedures, Networking, and System Design.
Proven ability to identify problems, analyze possible issues and determine best course of action to meet objectives using the ITIL Standards.
Extensive experience in customer service organization, Management, effective trainer and communicator; easily interfaces between the technical and non - technical aspects of data center operations.
Director of information Technology with expertise in diverse range of technologies within multiple industry settings, Demonstrated success managing Networking, Quality Assurance (SLA) Internet Technology.
Well organized, results orientated individual with proven ability to implement standards, procedures and processes that improve business functionality. Solid management skills, capable of leading and motivating team members to maximize levels of productivity while forming cohesive team environments. Exceptional communicator, focused on building strong client relationships.

TECHNICAL SKILLS

MS Word, MS Excel, MS Power Point, MS Office07, 2011 2013 What’s Up Monitoring
Veritas Backup Exec, Dell IT Assistant, MS Exchange, ESX Virtual Server3.2 4.X 5.X and above Microsoft Hyper-V
LAN/WAN Network configurations, Active Directory/ DHCP Administration, SAN Administration/Untangle Firewall Administration MS Excange07 and above
Data Warehousing, Client/Server Technology, project management, executive management Windows NT, Windows 200.0, 03 Enterprise Server, 2008 Server, R2, 2012-R2 Windows XP professional, Windows 7 Windows 8 Server, 2012 CHMC, Hyper-V, Cluster Environments, Disaster Recovery Implementation, VOIP Design and implementation, door access control Desien and implemetation

PROFESSIONAL EXPERIENCE

Confidential

I.T Director/Manager

Responsibilities:

Responsible for regional training of new hires, training and support for new applications, Documentation of new procedures and updating existing proceduresFull implantation of new network from physical to virtual, group policy, disaster recovery creation of standard operating procedures, backup creation and implantation, help desk creation and S.O.P creation for everyday operations and other diversified duties as requested from owners.

Confidential

Regional IT Trainer

Responsibilities:

Responsible for regional training of new hires, training and support for new applications, and software, Documentation of new procedures and updating existing procedures, supervise efforts of development groups, implement back office procedures and automating tasks to streamline work flow and other diversified duties as requested.

Confidential

Director of Information Technology - Systems Administrator

Responsibilities:

Responsible for Network upkeep, supervisor of help desk and implementation of new help desk software, Corporate trainer for new Regional Managers, Property managers and assistant property managers of business software use.
AV Administrator, Firewall Administrator for sites, Direct Information Technology operations within a nationwide company, oversee Network Engineering, Desktop Support, Quality Assurance, Documentation of new procedures and updating existing procedures, supervise efforts of development groups, implement back office procedures and automating tasks to streamline work flow

Confidential

Help Desk Administrator/Email Administrator/Systems Admin

Responsibilities:

Responsible for the rollout and implementation and configuration of the Service Desk Plus help desk software on site maintained Inventory and end of life data, Created, maintained email accounts for over 90 Dealerships and over 2000 employees, well versed in ELEAD, IPSwitch IMAIL, RACKSPACE EMAIL, Help Desk duties of maintaining, completing, and follow ups of task completing at remote sites of over 250-300 ticket volume on a daily basis.
Active Directory and VMWARE Management on a day to day basis. OS install and upgrades, RAM installations, HDD/SSD Installations, Virus Removal, Data Recovery, Network file management and other diversified duties.