Service Now Developer Resume

SUMMARY:

1 year 7 months of experience in ServiceNow(SNOW) platform both as Developer and Administrator.
One year of deft experience in administration of BMC Remedy Action Request System 7.6
Good Knowledge about IT Infrastructural Library(ITIL) standards.
Experience in setting up CMDB model for a client, Knowledge of SSO Integration, Web Service Integration, LDAP Integration, Mid Server Integration and knowledge of API’s like JDBC.
Proficiency in REST and building Scripted REST web services
Experience with Jelly Scripting.
Experience on creating Service Portal, catalog items, wizards, working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Notifications, Import Sets and Custom charts.
Developing Java Scripts and configuring workflows to implement additional features, customizations and enable process flows.
Ability to work in tight schedules, mentor and a team player.
Strong verbal communication skills with experience to interact with client, end - users, requirement gathering, and deliver the task within the given timeframe.

TECHNICAL SKILLS:

Products: Service Now, BMC Remedy Action Request System 7.6 and BMC Remedy Mid-Tier 7.6

Scripting Languages: Java script, CSS, HTML, Angular JS

Operating Systems: Windows 2008 R2, Windows XP (Prof), Windows 7, Windows 8, Windows 10, MAC OS X

PROFESSIONAL EXPERIENCE:

Confidential

Service Now Developer

Responsibilities:

Provided level 2 of customer support and assisted in developing new ServiceNow solutions.
Implemented Service Now Kingston for a customer which involved design of 30 catalog items and implementing other modules like Incident, Change, Problem, Knowledge, CMDB, Asset Management and Discovery.
Implemented data sources and created transform maps to import data into Service Now via different data sources.
Created new Business rules/Script includes/ Catalog client scripts/ Client scripts using JS. Created custom Notifications/ Relationships
Adhere to established testing, change management and communication guidelines.
Involved in development to create UI Pages using Jelly scripts.
Post roll out production support.
Defining Service Level Agreements SLAs, notifications (sending and design), and reports, Inbound and Outbound Email Actions.
Involved in integration with third party tool and changes in service-now.
Maintaining existing applications. Create code that meets system standards.
Played the role of Administrator of entire Remedy ARS ITSM suite
As a part of support activity, troubleshooting to resolve incidents provided with proper root cause investigation.
Experience working with different forms of Remedy like Incident, Change, Service Requests, AP Detail Signature, etc.