Field Service Engineer Resume Alpharetta, GA - Hire IT People

OBJECTIVE

To secure an Information Technology opportunity within an organization, offering professional growth and management opportunity, in the Atlanta Georgia region.

SUMMARY

Executive level performer in the Information Technology corporate arena with a 15 year career path.
Core skillsets focused in site management (onsite/third party contact/communication) Cloud/Network platform computing (various platforms), Technical Troubleshooting (End User/Network) Messaging (Exchange, Office365,) Mobile Device Management/telephony (AirWatch, XenMobile) E - commerce (self-employment) crisis management/triage analysis.

TECHNICAL SKILLS

MDM/Telephony: AirWatch, XenMobil, InTune

Messaging: Exchange 2003/07/13/16 ; Office365 (Migration/Administration)

Mobile Devices: Android, Windows (Tablet, Laptops), iOS (iPad, iPhone, MacBook)

Operating Systems: Windows XP/Vista/7/10

Hard/Soft Token Management: RSA/Citrix (Key Fob, Soft token)

Asset Management: SCCM v. 5.00.8577.1000

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Field Service Engineer

Responsibilities:

Providing Tier 2 support for a mixed onsite/remote work site of approximately 300 end users.
Setting up new end user profiles/set up and tear down/equipment collection from outgoing employees
Consulting Dell website to scan/apply latest firmware/BIOS/system driver updates
Remote assistance for offsite end users for software/hardware troubleshooting
Resolving end user local/network printers, Cloud drive mapping, data sync/messaging issues
Troubleshooting Office365/OneDrive end user issues

Confidential, San Francisco, CA

Senior Desk Technician

Responsibilities:

Sole on site IT presence in our San Francisco field office
High level 24/7 white glove treatment of our Regional Director and Regional Administrative Officer
Tracking all assets through SCCM portal and notating change in inventory assignment in ServiceNow
PXE boot OS imaging; customizing end user profile post imaging; set up/tear down workstations
Performed Tier 2/3 troubleshooting/assistance for entire region (50 in office /remote end users)
Consulting Dell website to scan/apply latest firmware/BIOS/system driver updates
Remote assistance regarding factory reset/reestablishing MDM profile on their govt iPhones
Resolving end user local/network printers, Cloud drive mapping, data sync/messaging issues

Regional Desk Technician

Confidential

Responsibilities:

Sole on site IT presence in the San Francisco regional office
Responsible for the 100 end user environment, spanning two floors/6 divisions
Management of conference room A/V issues, along with BlueJeans video conferencing
Asset Management and weekly inventory counts of locked IT Equipment Room
Set up /tear down/conversion/imaging of end user workstations as needed
Assisting end users with AD account issues, along with assigning ACL permissions
Partnering with Mac Admin in Chicago to conduct MacBook testing / troubleshooting
Completing tasks /verifying user settings via our third party cloud SAAS platforms
Navigation through App admin portals in order to set routine/role specific permissions
Assisting end users with AD account issues (ACL/ OU assignment)