Technical Support Engineer Resume
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OBJECTIVE:
- I would endeavor to develop and grow in my chosen field through hard work, experience and the constant quest for knowledge, creating harmony between my individual and organizational objectives.
PROFESSIONAL EXPERIENCE
Confidential
Technical Support Engineer
Responsibilities:
- Assisting customers in troubleshooting and resolving issues with Backup exec core product and agents and options including: Deduplication, Oracle, Linux, NDMP .
- Working on technically complex issues which are escalated by our front line techs.
- Troubleshooting Hardware issues including Robotic Tape libraries, Disc based storage.
- Basic understanding of SAN, NAS.
- Assisting High - End customers/partners (BCS cases).
- Responsibility for Installing, Configuring, Administering and Troubleshooting Symantec Backup exec for Windows Server
- Providing Technical support on Backup Exec for Windows Server versions 10d, 11, 12, 2010 R2 and R3, 2012 and 2014.
- Assisting with issues related to BE appliance 3600, 3600 R2 and R3
- Helping the client configure and troubleshoot backup job definitions and strategies
- Installing and configuring Deduplication, OST devices(Exagrid, datadomain, quantum etc..)
- Backup and Restore of Deduplication storage including complete Disaster recovery.
- Backup and restore of NDMP server(NETAPP, EMC), Oracle server, Linux
- Simulate customer issues related to Backup Exec on test servers to provide accurate
Confidential
Technical Support Analyst
Responsibilities:
- Troubleshooting on fresh cases created for our customers.
- Troubleshooting on cases for Backup exec agents and options like: Deduplication, Oracle, Linux, and NDMP.
- Troubleshooting Alerts and Notifications.
- Implementation of Backup and Restore strategy, viz., Media Management, Tape rotation, Backup methods etc.