Technology Consultant Resume

TECHNICAL SKILLS

Microsoft Windows Server 2003, 2008 R2, 2012
Microsoft Windows Active Directory
SQL Server 2000, 2005, 2008
Citrix NetScaler 9, 10, 11
Citrix XenApp 6.x, 7.x
Pulse Secure 8.x on SA4500 & MAG360
HTML, light graphics
Cisco ACS version 3 & 4
IRISnGEN platform
Nessus, ESM, Hercules security tools

PROFESSIONAL EXPERIENCE

Technology Consultant

Confidential

Responsibilities:

Citrix Administrator for United States Public Sector - Federal Government Healthcare CMS
Migrated 2000 users to 2 new XenApp 7.12/StoreFront 3.8 farms from Citrix XenApp 6.x/Web Interface 5.4 . PVS, Profile Management, 26 XenApp 7.12 servers total.
XenDesktop 7.6, 180 Windows 7 workstations, HPE Moonshot
Implemented and manage two sets of HA pair MPX 9700 FIPS NetScalers
Manage 4 clustered sets of Pulse Secure appliances, SA4500 FIPS and MAG SM360
Manage 2 Microsoft Azure Multifactor Authentication on premise servers, migrated users from 6.3.1.1 after configuring new set of Microsoft Server 2012 Microsoft Azure Multifactor Authentication version 7.2.0.1 servers
Change Management, ITIL, STIG
Windows Server 2008, 2012, Active Directory

Lead Specialist Engineer

Confidential

Responsibilities:

Lead engineer of a Citrix XenApp 6 implementation deployed across two Windows 2008 R2 server farms, approximately 80 servers total, which provide access to approximately 3000 internal managed operations users. Responsible for user administration, platform stability, software updates and installs, customer tickets, coordinating maintenance, and Citrix policies. Understanding of Microsoft Active Directory accounts and policies correlation to the application environment. Involves working with numerous groups including IT, Security, Engineering to coordinate maintenance and firewall changes to allow access to customer network.
Configured and managed 6 Citrix NetScaler appliances which secure access to the two Citrix XenApp 6 farms
Project managed and implemented all new technology enhancements and major expansions for the Government Markets platforms including new employee accounts, PC refreshes, software upgrades, server upgrades.
Successfully performed team lead role for the Systems Support group which entailed leading and managing day-to-day activities of the group. Oversee administration of existing platforms, servers, user access, and applications. Participate in meetings with other groups and customers to ensure project requirements are identified and targets are met in a timely manner.
Eight years of experience in a web/SQL database development/management role. Responsible for creating custom web applications for the Confidential Government Markets Managed Network Services contracts including United States Postal Service, Department of Homeland Security, Social Security Administration, Defense Information Systems Network, Coast Guard, and Dept. of Interior intranets.
Extensive experience with various software applications including usage, functionality, troubleshooting, maintaining, teaching, and supporting.

Information Technology Solutions Specialist

Confidential

Responsibilities:

Provided on-line technical support, including hardware and software applications, under contract for the Confidential Commercial Channels Organization.
Support included various software applications, and the hardware they operate on including HP Omnibook laptops 600, 5500, 800, and desktop systems.
Configuration of HP Omnibook laptops for new employees, which included dispatching requests and working with other IT groups within Confidential to obtain NT accounts, computer names, ip addresses, and other networking configuration needs.
Consistently achieved the highest call volume and the highest percentage of resolution with the customers that phoned the help desk.
Acted as a mentor in many support applications. Trained new employees.

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