SUMMARY

• 9+ years’ experience of Administration, Analysis and Support of Lotus Notes & Domino R5.x/6.x/7.x/8.x/8.5.x Environment.
• 4+ years of experience of Installation and administration of MS Exchange 2010/2013 servers & Administration of Office 365, Exchange online.
• Experience in migration of on premise Exchange 2010 mailboxes to Exchange online.
• Enterprise Architect and Technical experience on internal Cloud Computing and Amazon Web Services (AWS).
• 5+ years of experience of Install, Architect and administration of Airwatch & Good for Enterprise
• 8+ years’ experience of Administration, Maintenance & Troubleshooting of Sametime Servers.
• 5+ years of experience in Installation and administration of IBM Notes Traveler 9.0.x.x HADR environment.
• Experience in migration of 6000+ Notes mailboxes to Exchange 2010/2013 using a Binary Tree migration tool.
• Expertise in Domino Mailing system setup, configuration, performance tuning, security setup and maintenance.
• Experience in Mobile Device Management technologies including knowledge and understanding integration with E-mail systems and mobile application stores.
• Preferred technology for mobile device management experience includes Good Technology.
• Strong Work experience working in diversified and multi domain Domino server environment.
• Hands on experience of working with different Anti-Virus solutions for Domino Mail servers.
• Ability to work effectively and efficiently individually and as a team member on site or in a remote capacity.
• Experience of administration and support Cisco IronPort servers.
• Strong interpersonal and trouble-shooting skills able to communicate effectively to all levels.

TECHNICAL SKILLS

Messaging System: Lotus Notes/Domino 5.x/6.x/7.x/8.x/9.x, Sametime 7.x/8.0.x/8.5.x, WebSphere Applications Server, Sametime Meeting, Media Manager, Sametime Proxy, System Console, Office 365, MS Exchange 2010/2013/2016 IBM Notes Traveler 8.5.x./9.x.x, Cisco IronPort

Directory Services: Active Directory, MS Azure AD, Azure AD Connect

Mail Migration Tools: Binary Tree Smart DirSync, CMT for Coexistence, CMT for Exchange

Virus Protection Tools: Scan Mail for Domino, Symantec Mail Security for Domino & Exchange.

Languages: Notes Formula Language, Lotus Script, commands, Power Shell

Operating System: Windows 9x/NT/ 2000/2003/2008/2012

RDBMS: MS Access, MS SQL Server, IBM DB2

MDM: IBM Traveler, Good for Enterprise, AirWatch, MobileIron

PROFESSIONAL EXPERIENCE

Confidential

Messaging & Mobility Engineer

Responsibilities:

• Design, Installation & Administration of Exchange 2010/2013 Mailbox & Client access servers.
• Serve as the Exchange Administrator. configure and troubleshoot Exchange 2010/2016 Hybrid Server and Exchange Online (Office 365 Enterprise)
• Administration and maintenance of Cisco IronPort appliances.
• Installation & Administration of Binary Tree Smart DirSync, Free/Busy & Co-Existence software.
• Configuration of Domino Co-Existence server for internal mail routing between Domino & Exchange mail domains.
• Assist with the management of a Cisco Email Security Appliance including the management of mail flow rules, content filters, SPAM filtering, block incoming SPAM, and manage the mail relay through the device
• Assisted in Configure server roles, recipients, groups and mailboxes. Create/Maintain Shared, Room, and Equipment mailboxes and Public folders.
• Experience managing & supporting Office 365 users.
• Migration of on premise Exchange 2010 mailboxes to Exchange online.
• Troubleshooting of mailbox move requests between on premise and Exchange online environments.
• Troubleshooting of mail routing issues between Exchange On premise and Exchange online.
• Troubleshooting of directory sync issues in Hybrid environment between AD and O365 Azure AD.
• Perform primary administrative tasks for MS Exchange 2010/2016 messaging system.
• Provided assistance for administration of O365 issues utilizing Admin center.
• Managed Exchange environment for email retention and the recovery of mail for litigation.
• Setup and management of Exchange In-Place Archiving.
• Creation and maintenance of Dynamic Distribution lists using GroupID.
• Assist with mail flow troubleshooting including message traces/message tracking.
• Use Active Directory to manage user accounts, computers, groups, objects, and containers.
• Installation and testing of Exchange 2010/2013 patches and hotfixes in Lab and production environment.
• Monitoring and maintenance of mailbox databases in DAG.
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling in full hybrid exchange environment.
• Setup Monitoring of Exchange and Domino services using GSX and SCOM.
• Migration of over 6000+ Lotus Notes mailboxes to Exchange 2010/2013.
• Migration of over 50000+ Exchange 2010 mailboxes to Exchange online
• Provided Level 3 support and troubleshooting of mail migration issues.
• Panoptic knowledge of ticketing software such as Remedy and HP Service Manager.
• Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.
• Installation & Configuration of R7.x/R8.0.x/R8.5.x/R9.x Lotus Domino, Notes Traveler and Sametime servers.
• Patching and Upgrade of all Domino and Sametime server from R7 to R8.5.x & R9.0. x.
• Administration, Maintenance and Troubleshooting Lotus Domino Mail/Application & Sametime Meeting servers.
• Implementation of Mail & Application servers Cluster to provide disaster recovery and high availability.
• Legato Email Extender/Source One Archiving solution management.
• Implementation of Organizational & Explicit Notes policies to configure various Client registrations, desktop & Security settings for users.
• Configure mail routing between Exchange and Domino domains and troubleshoot various routing issues.
• Enable Single Sign on across all Domino Application/Mail servers using Password Power Server.
• Installation & configuration of third party tools Agent Registry & Usage Monitor to capture logs and troubleshoot Agent issues.
• Customized the Notes Client and Sametime Install Kit and modified the features and plug-ins as per the Client request.
• Designs, Developments, creation, administration & maintenance of all Lotus Notes Application Databases and workflows
• Performs Production Transfer for Notes Application and provide technical advice to enhance Notes Application performance.
• Installation & Configuration of Symantec Mail Security across all Domino Servers.
• Manages Lotus Notes anti-virus activities to protect mail from being infected. Manages backup, restoration, and archiving of Notes databases.
• Implemented DAOS across all Domino 8.5.x/9.x.x Mail servers.
• Implementation of Notes ID Vault.
• Troubleshooting of various Notes Client issues in mixed environment of R7.x/R8.x/R8.5. x.
• The daily tasks also included mail queue monitoring, setting /trouble shooting of access controls on Databases, trouble shooting for Domino Web access issues, user management and preparation of the Technical Documentation.

Confidential

Engineer-Messaging

Responsibilities:

• Administered, Maintained & Operated Confidential Blackberry Domain that includes 6 BES, 2 SQL
• Databases and 12000+ Users across the company.
• Provide Level 3+ support including provision, maintain, administer, troubleshooting and resolution of reported incidents and other requests for all Blackberry Device models.
• Plans, coordinates and contributes to a major Information Technology project or is involved in a number of small projects.
• Coordinates detailed phases of IT work in a part of a major project or in a total project of moderate scope or a number of small projects.
• Independently performs mot assignments with instructions and timetable. Receives technical guidance on complex problems and managerial approval on proposed plans for projects.
• Administration & Maintenance of Blackberry Servers.
• Utilize RIM Resource kit tool to isolate individual user problems.
• Upgrading Blackberry Device software on various Models.
• OTA Deployment of various software configurations on the device.
• Configuration of Individual and Group Policies on Blackberry Server.
• Troubleshoot Email, Calendar & Address book synchronization issue on Blackberry devices.
• Installation & Configuration of R6.X/R7.0/R8.0 Lotus Domino Servers.
• Maintaining and Troubleshooting Lotus Domino Mail servers and various Notes client issues.
• The daily tasks also included mail queue monitoring, setting /trouble shooting of access controls on Databases, trouble shooting for web access, user management like Creation / Re-certification Deletion of users. Preparation and Maintenance of the Technical Documentation.
• Configuration of Individual and Group Policies for mail filtering.
• Created Explicit Archive Policy, Settings and Criteria for users in an archive prohibited environment.
• Create Mail-In databases & corresponding documents.
• Monitoring for mail-in-databases those are configured for handling many events like important database corruptions, change in ACL of names.nsf, status of Adminp, Agent manager and Replicator task.
• Troubleshooting of Domino Web Access & Resource & Reservation Database issues.
• Work with Notes Developers to move Databases into production.
• Database Administration and Deployment.
• Provide client support from central HUB location to all other branches spread across the globe.
• Implementation of different policies on domino environment to make ease of administration and to control the working of users with Lotus Notes.
• Performed database access control list audits and consolidations for user/group entries and access levels.

Confidential

Software Engineer

Responsibilities:

• Provide II and III level domino server and notes client support.
• Perform day to day domino administrative tasks.
• Install, upgrade, downgrade and configure Domino R7.0 production servers.
• Installation & Configuration of Domino Partition Server.
• Install, Configuration and Upgrade of Lotus Notes Client/Servers 6.X/7.0.1
• Installation & Configuration of Scan Mail on Domino Servers.
• Administration and Configuration of Policies for Virus & Spam Protection on Scan Mail.
• Register, modify, configure and support users and production servers in multi-domain global infrastructure using Domino Administrator and AdminP administration requests database.
• Troubleshoot production problems in the areas of internal and SMTP mail routing, application database replication, workflow.
• Access issues and domino server abnormal termination through the use of logs, analysis and reports, server debug mode enablement, nsd core dump analysis, event generators and statistics.
• Processed miscellaneous requests such as: modification of ACL, application and mail file restorations, scheduling and signing agents and design elements, modification of database title, expansion of database distribution from single to multiple server locations, modification of replication settings and formulas, replacement of database navigators and help documents, modification of database properties, archiving and deleting production databases, creation and modification of full text indexes, mail-in database documents, and application Ids.
• Setup additional Notes Servers for clustering and failover as a part of disaster recovery.