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Network Engineer Resume

Winston-salem, TN

SUMMARY

PROFESSIONAL EXPERIENCE

Network Engineer Confidential,11/2011 - Present

  • Support/Design Engineer for Asia and Jeans wear.
  • Upgrade existing infrastructure at Jeans wear DC’s.
  • Implement wireless networks in U.S. stores as well as Asia.
  • Design/Configure/Support ASA’s in Asia stores as well as their current 2800’s.
  • Configure/Implement WAE’s where needed.
  • Configure/Deploy WLC 5508 Wireless Controllers
  • Troubleshoot Nexus 7k and 5k devices
  • Part of on-call rotation for Network Security Team
  • DNS Updates/Removals/New Adds via InfoBlox DNS Appliance.



Network Engineer Confidential,08/2010 – 10/2011

  • Tier III/IV Incident support for United Guaranty Corp.
  • Cisco voice design, configuration, and support for UG.
  • Configure/support United Guaranty’s Teleworker infrastructure.

*Projects worked on:

  • MPLS and router upgrade to 100m at 3 of UG locations.
  • Protecting 3 or 4 call legs on in-bound dialing.
  • Removing 911 from all teleworking setups via Call Manager.
  • Design and configure of remote teleworking office.
  • Design and configuration of Voice Gateways for remote offices.

Tier 3 Network Engineer Confidential,03/11 – 11/11

  • Network Refresh in all U.S. based Lowes stores
  • Implement Cisco 2900 series routers
  • Implement Cisco 3560X series switches
  • Implement Cisco ASA 5520 series firewalls
  • Implement Infoblox DNS appliance and run scripts as needed. Join to grid manager.

Sr. Network Analyst/Implementation Engineer Confidential,10/05 – 08/2010

  • Tier II/III Escalation Incident Management support for FedEx Enterprise NOC
  • Supported over 45000 Cisco devices in US, Canada, Latin America, and Asia.

*Part of the ROADS implementation team.

  • Configure Cisco 2811’s, 3560’s, and 2950’s for site upgrades
  • Work with telco to upgrade from Frame-relay to MPLS
  • Configure BGP network and AS statements
  • Configure vlans and ip’s on router
  • Configure vlans and ip’s on switches

*Member of Network Project Implementation Team

  • Part of Oncall rotation for FedEx Network
  • Configure Cisco switches for new Gpad Project
  • Configure/Add CSM’s in and out of service
  • Configure Port Channels
  • Configure Load Balancing
  • Trouble-shoot escalated network issues
  • Join conference bridges as needed
  • Open TAC cases and RMA’s
  • Monitor network with NMS’s
  • Configure Cisco WAP’s
  • Make routing changes when deemed
  • Implement QoS on Freight Network

*Projects worked on:

  • ROADS upgrade project
  • ACL implementation project for FedEx Office
  • MPLS migration for FedEx Freight
  • QOS implementation for FedEx Express
  • T-1 Circuit Upgrades for FedEx Office
  • 3meg Circuit Upgrades for FedEx Express.

Network Engineer Confidential,11/09 – 11/2010

  • 2nd Shift Network Engineer/Support Engineer for Hilton Corp.
  • Primary Tier III contact for network escalation and support.
  • Escalation hand-offs from 1st shift manager.
  • Responsible for configuration and trouble-shooting Cisco network devices, AdTrans, Paradynes, and Nomadix’s.
  • When needed I will work with the site GM to resolve onsite network issues.
  • Responsible for evaluating and making bandwidth recommendations as well as doing bandwidth shaping on customer equipment to provide the guest with the best possible experience.
  • Will make IP scope changes when needed.
  • License upgrades when needed

Sr. Network Analyst Confidential,03/01 – 11/05

  • Maintaining 99% uptime for Time Warner’s Network.
  • Monitor network outages and errors.
  • Reporting Telco network issues if needed.
  • Opening RMA’s as well as contacting Cisco TAC when needed.
  • Updating TWC’s TACACS Server when needed.
  • Running weekly outage reports.
  • On-call support engineer for TWC’s national help-desk locations.
  • Configure routers and switches.
  • Evaluate network and configure ACL’s.

Hardware:

  • Experience with 7000 series, 6000 series, and 2800 series Cisco Routers.
  • Experience with Cisco 7000 series UBR routers.
  • Experience with 1900, 2950, 2960, 3560, 3560G , 3750, 6500 series Cisco Switches
  • Experience with SUP720’s and SUP2’s.
  • Experience with CSM configurations.
  • Experience with 300, and 1200 series Cisco Access Points.
  • Experience with Motorola WAP’s
  • Experience with Cisco WAAS appliances.
  • Experience with Infoblox DNS appliances.
  • Experience with Axon wireless controllers.
  • Experience with Cisco CMTS’s.
  • Experience with Cisco UBR’s.
  • Solid understanding of DOCSIS.
  • Solid understanding of IP Sub Netting.
  • Solutions-oriented IT Professional with proven success in trouble-shooting and implementing technical solutions to meet challenging business needs.
  • Solid understanding of LAN/WAN Network support.
  • Proven expertise in supporting, implementing, and trouble-shooting hardware, software, and network issues.
  • Demonstrated ability to satisfy end users through analysis and problem resolution.
  • Organized, take charge professional with exceptional follow through abilities and detail orientated.
  • Outstanding communication skills; interfaces effectively with upper management, staff, peers, and users.


Certifications:
CCNP, CVoice, CCNA, Network +, and A+
Currently pursuing CCNP Voice

Associates Degree in ITCNS
Certified NCTI Master Tech, Senior Master Tech, Master Tech HFC Networks, and Master Tech Customer Premises

Technical Summary

  • Hardware: Routers, Switches, Access Points, Desktops, Laptops, , Printers
  • Software: Cisco IOS, Windows XP, 2000,
  • Protocols: MPLS, BGP,OSPF, IGRP, EIGRP, RIP, TCP/IP, DHCP, DNS, Ethernet, Fast Ethernet, GigE

*Network Management: NetCure, NetCool, OpenView, SolarWinds, CIC, WUG, WLSE, StatSeeker, NetDB, NetQos, and MRTG.

Professional Experience
Confidential,Winston-Salem, TN 08/10 - present
Confidential,Collierville, TN 11/09 – 12/10
Confidential,Collierville, TN 11/06 – 08/10
Confidential,Herndon, VA 10/05-11/06
Confidential,Memphis, TN 03/01-10/05

Sr. Network Analyst

  • Maintaining 99% uptime for Time Warner’s Network.
  • Monitor network outages and errors.
  • Reporting Telco network issues if needed.
  • Opening RMA’s as well as contacting Cisco TAC when needed.
  • Updating TWC’s TACACS Server when needed.
  • Running weekly outage reports.
  • On-call support engineer for TWC’s national help-desk locations.
  • Configure routers and switches.
  • Evaluate network and configure ACL’s.



Technical Training
Advanced QoS Global Knowledge, Cordova, TN 1/2010
Project Management Catalyst TC, Memphis, TN 05/05
CCNP Boot Camp Catalyst TC, Memphis, TN 03/05
Cisco ICND New Horizons, Memphis, TN 04/03
A+ New Horizons, Memphis, TN 09/02
Microsoft 2000 Networking New Horizons, Memphis, TN 06/02

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