Network Technician Resume

SUMMARY

Configure and troubleshoot routing protocols: Static Routing, RIP, OSPF, EIGRP and BGP.
Traffic filtering using standard and extended access lists.
Create and modify access lists.
Extensive knowledge of NAT (Static, Dynamic and PAT).
Policy Based Routing (PBR), Route Filtering, Redistribution, and Summarization.
IP addressing, subnetting, implementing VLSM design network.
Strong understanding of TCP/IP and OSI models.
VPN Knowledge setup and troubleshooting.
Implement and maintain Cisco ASA firewalls.
Strong knowledge in VoIP telephony, CME and CUCM.
Strong understanding of VLANs.
Knowledge of VTP, STP, Dot1q.
Efficient load balancing.
Experience in redundancy protocols (HSRP, VRRP, GLBP).
Port Aggregation (Ether Channel).
Implement Port Security.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Network Technician

Confidential

Responsibilities:

Build, install, administer and troubleshoot networks from scratch.
Provide support for business continuity for Local and Wide Area Networks.
Configure, install and manage wireless controllers and access points.
Configure and maintain Cisco routers 800, 1700, 1800, 1900; OSPF, EIGRP, Static routing, route redistribution, ACL’s, NAT and DHCP.
Identify, troubleshoot and secure network and system performance issues.
Manage Lifecycle for all network devices including routers and switches for multiple stores.
Configure and maintain switch network Cisco 2960, 3560, VTP, VLAN, STP, Port Security, Ether Channel.
Responsible for system maintenance and data security.
Configure, troubleshoot and manage wide variety routers and switches.
Provide Network Engineering, Implementation, Administration and Documentation.
Separating private and public network.

Sales Support and Customer Service

Confidential

Responsibilities:

Provide Saudi Airlines sales teams, corporate and travel agents all kind of technical support in an effort to increase Saudi Airlines sales & revenue.
Handle and follow-up with group sales.
Make fare quotations for government employee ticket requests.
Answer incoming calls and emails from travel agencies, corporate and other Saudi Airline offices with a goal of providing first call resolution for superior customer service.
Collaborate with marketing and sales teams.
Work with individuals and teams across the organization to ensure the best possible merchant experience.
Organize sales call to inform our partners of our promotions.
Follow process and procedures as established by the business and able to take direction.
Maintain strong, cordial and helpful relationships with travel agencies.
Function as a contributing member of the department through effective communication and assisting others as needed.

Sales Support & Indoor Sales

Confidential

Responsibilities:

Provided AF/KL/DL sales teams and travel agents all kind of technical support in an effort to boost AF/KL/DL and Sky Team sales.
Refunded tickets for which AF/KL prior approval is requested.
Handled refund requests for DL and conducted them to related department.
Organized regular sales call to inform our partners of our promotions.
Conducted audits: to ensure that tickets issued by the local distribution network comply with the Company’s fare policy.
Made Confidential KLM Delta products “easy to sell “thus to contribute increase of AFKLDL market shares.
Contributed to improve AFKL sales team efficiency.
Improved the quality of service provided to travel agents.
Improved sales audit.
Prospected SME & CORPORATE potential.

Customer Service Specialist

Confidential

Responsibilities:

Gave a good quality service and dynamic support to worldwide customers all around the world on behalf of Confidential -KLM-Delta.
Answered all telephone calls to Confidential and KLM Service Standards.
Utilized the Confidential -KLM computerized reservation system to make telephone sales for individual clients
Promoted Confidential -KLM products in order to generate revenue.
Assisted customers with after-sales service e.g. change of reservation.
Proposed additional services and information to clients to enhance customer service and loyalty.

Passenger Services Representative

Confidential

Responsibilities:

Provided passengers smooth and comfortable trip.
Replied all demands of passengers such as acceptance at the check-in counters and assistance at the boarding gates of KLM Royal Dutch Airlines and Confidential until they leave Ataturk International Airport.