We provide IT Staff Augmentation Services!

Network Technician Resume

SUMMARY

  • Configure and troubleshoot routing protocols: Static Routing, RIP, OSPF, EIGRP and BGP.
  • Traffic filtering using standard and extended access lists.
  • Create and modify access lists.
  • Extensive knowledge of NAT (Static, Dynamic and PAT).
  • Policy Based Routing (PBR), Route Filtering, Redistribution, and Summarization.
  • IP addressing, subnetting, implementing VLSM design network.
  • Strong understanding of TCP/IP and OSI models.
  • VPN Knowledge setup and troubleshooting.
  • Implement and maintain Cisco ASA firewalls.
  • Strong knowledge in VoIP telephony, CME and CUCM.
  • Strong understanding of VLANs.
  • Knowledge of VTP, STP, Dot1q.
  • Efficient load balancing.
  • Experience in redundancy protocols (HSRP, VRRP, GLBP).
  • Port Aggregation (Ether Channel).
  • Implement Port Security.

TECHNICAL SKILLS

  • Strong ability to work independently and as a team member.
  • High level of motivation.
  • Efficient time management especially in fast - paced environments.
  • Tolerant and flexible in different situations.
  • Personable and excellent communication skills.
  • Quick learner and self - motivated.
  • Fluent in Turkish and English.
  • Limited working proficiency in French.
  • Professional and personal international experience.
  • Proficient in Microsoft Office Suite.
  • Experience with Salesforce.
  • Proficient in SAP.

PROFESSIONAL EXPERIENCE

Network Technician

Confidential

Responsibilities:

  • Build, install, administer and troubleshoot networks from scratch.
  • Provide support for business continuity for Local and Wide Area Networks.
  • Configure, install and manage wireless controllers and access points.
  • Configure and maintain Cisco routers 800, 1700, 1800, 1900; OSPF, EIGRP, Static routing, route redistribution, ACL’s, NAT and DHCP.
  • Identify, troubleshoot and secure network and system performance issues.
  • Manage Lifecycle for all network devices including routers and switches for multiple stores.
  • Configure and maintain switch network Cisco 2960, 3560, VTP, VLAN, STP, Port Security, Ether Channel.
  • Responsible for system maintenance and data security.
  • Configure, troubleshoot and manage wide variety routers and switches.
  • Provide Network Engineering, Implementation, Administration and Documentation.
  • Separating private and public network.

Sales Support and Customer Service

Confidential

Responsibilities:

  • Provide Saudi Airlines sales teams, corporate and travel agents all kind of technical support in an effort to increase Saudi Airlines sales & revenue.
  • Handle and follow-up with group sales.
  • Make fare quotations for government employee ticket requests.
  • Answer incoming calls and emails from travel agencies, corporate and other Saudi Airline offices with a goal of providing first call resolution for superior customer service.
  • Collaborate with marketing and sales teams.
  • Work with individuals and teams across the organization to ensure the best possible merchant experience.
  • Organize sales call to inform our partners of our promotions.
  • Follow process and procedures as established by the business and able to take direction.
  • Maintain strong, cordial and helpful relationships with travel agencies.
  • Function as a contributing member of the department through effective communication and assisting others as needed.

Sales Support & Indoor Sales

Confidential

Responsibilities:

  • Provided AF/KL/DL sales teams and travel agents all kind of technical support in an effort to boost AF/KL/DL and Sky Team sales.
  • Refunded tickets for which AF/KL prior approval is requested.
  • Handled refund requests for DL and conducted them to related department.
  • Organized regular sales call to inform our partners of our promotions.
  • Conducted audits: to ensure that tickets issued by the local distribution network comply with the Company’s fare policy.
  • Made Confidential KLM Delta products “easy to sell “thus to contribute increase of AFKLDL market shares.
  • Contributed to improve AFKL sales team efficiency.
  • Improved the quality of service provided to travel agents.
  • Improved sales audit.
  • Prospected SME & CORPORATE potential.

Customer Service Specialist

Confidential

Responsibilities:

  • Gave a good quality service and dynamic support to worldwide customers all around the world on behalf of Confidential -KLM-Delta.
  • Answered all telephone calls to Confidential and KLM Service Standards.
  • Utilized the Confidential -KLM computerized reservation system to make telephone sales for individual clients
  • Promoted Confidential -KLM products in order to generate revenue.
  • Assisted customers with after-sales service e.g. change of reservation.
  • Proposed additional services and information to clients to enhance customer service and loyalty.

Passenger Services Representative

Confidential

Responsibilities:

  • Provided passengers smooth and comfortable trip.
  • Replied all demands of passengers such as acceptance at the check-in counters and assistance at the boarding gates of KLM Royal Dutch Airlines and Confidential until they leave Ataturk International Airport.

Hire Now