Systems Support Analyst Resume

SUMMARY

Enthusiastic, well organized IT/IS specialist looking for a career in system development, system administration, and/or management. Ideal position will compliment strengths in communication, detail orientated, and problem solving.

PROFESSIONAL EXPERIENCE

Systems Support Analyst

Confidential

Responsibilities:

Manually installed applications that could not be deployed via Microsoft System Center
Load and reimage PCs for Business Partners
Backup and Delivery of New PCs for Business Associates.

Field Services Technician

Confidential

Responsibilities:

Troubleshot and repair PC hardware, printers, IPads, IPhones and other technical equipment
Load and reimage PCs for Business Partners
Backup and Delivery of New PCs for Business Partners
Troubleshoot networking and wireless connectivity issues
Managed inventory of supplies i.e. Keyboards, Mice, Port Replicators, Monitor Stands

Workstation Support

Confidential

Responsibilities:

Troubleshot and repair PC hardware, printers, IPads, IPhones and other technical equipment
Load and reimage PCs for Business Partners
Backup and Delivery of New PCs for Business Partners
Troubleshoot networking and wireless connectivity issues
Developed survey that was completed by Business Partners for PC replacement using Survey Monkey
Managed inventory of supplies i.e. Keyboards, Mice, Port Replicators, Monitor Stands

PC Analysts

Confidential, Michigan

Responsibilities:

Trained staff on Group Wise e - mail system
Troubleshot Windows XP issues, including registry editing, hardware testing, and reimaging using Novell Zen Works.
Network cabling and terminating

Technical Support Technician

Confidential, Michigan

Responsibilities:

Created and maintained network user accounts in Novell and Microsoft environments
Created and maintained user accounts in Microsoft IIS Server 2003
Maintained Server 2003 ISS accounts
Created master images and build computer labs
Tested Windows 7 deployment on our network

TECHNICAL SKILLS

Proficient in Microsoft Server 2003, Microsoft Office Suite, Microsoft Windows 7,8,8.1
System Center Configuration Manager
Skilled in Microsoft Front Page, Microsoft Expressions
Teaching level experience in Group Wise 5.5, 6.0, 7.0
Excellent self-starter and problem solver
Resourceful with the ability to prioritize and manage multiple projects
Working knowledge of “Smart” phones i.e. IPhone, Blackberry Android