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Systems Support Analyst Resume

SUMMARY

  • Enthusiastic, well organized IT/IS specialist looking for a career in system development, system administration, and/or management. Ideal position will compliment strengths in communication, detail orientated, and problem solving.

PROFESSIONAL EXPERIENCE

Systems Support Analyst

Confidential

Responsibilities:

  • Manually installed applications that could not be deployed via Microsoft System Center
  • Load and reimage PCs for Business Partners
  • Backup and Delivery of New PCs for Business Associates.

Field Services Technician

Confidential

Responsibilities:

  • Troubleshot and repair PC hardware, printers, IPads, IPhones and other technical equipment
  • Load and reimage PCs for Business Partners
  • Backup and Delivery of New PCs for Business Partners
  • Troubleshoot networking and wireless connectivity issues
  • Managed inventory of supplies i.e. Keyboards, Mice, Port Replicators, Monitor Stands

Workstation Support

Confidential

Responsibilities:

  • Troubleshot and repair PC hardware, printers, IPads, IPhones and other technical equipment
  • Load and reimage PCs for Business Partners
  • Backup and Delivery of New PCs for Business Partners
  • Troubleshoot networking and wireless connectivity issues
  • Developed survey that was completed by Business Partners for PC replacement using Survey Monkey
  • Managed inventory of supplies i.e. Keyboards, Mice, Port Replicators, Monitor Stands

PC Analysts

Confidential, Michigan

Responsibilities:

  • Trained staff on Group Wise e - mail system
  • Troubleshot Windows XP issues, including registry editing, hardware testing, and reimaging using Novell Zen Works.
  • Network cabling and terminating

Technical Support Technician

Confidential, Michigan

Responsibilities:

  • Created and maintained network user accounts in Novell and Microsoft environments
  • Created and maintained user accounts in Microsoft IIS Server 2003
  • Maintained Server 2003 ISS accounts
  • Created master images and build computer labs
  • Tested Windows 7 deployment on our network

TECHNICAL SKILLS

  • Proficient in Microsoft Server 2003, Microsoft Office Suite, Microsoft Windows 7,8,8.1
  • System Center Configuration Manager
  • Skilled in Microsoft Front Page, Microsoft Expressions
  • Teaching level experience in Group Wise 5.5, 6.0, 7.0
  • Excellent self-starter and problem solver
  • Resourceful with the ability to prioritize and manage multiple projects
  • Working knowledge of “Smart” phones i.e. IPhone, Blackberry Android

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