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Network Administrator Resume

TECHNICAL SKILLS:

Related software: Windows OS 32 & 64 bit NT/98/95/2000/xp/vista/ windows 7, Windows Server 2000/ 2003. Help Desk software Advent Net, Lotus Notes, Norton ghost, Norton Endpoint Protection, various Data Backup and recovery programs, Various password reset programs, Microsoft office 2003/2007/2010 including Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Network Administrator

Responsibilities:

  • Call center environment
  • Phone support for all Apple mobile devices.
  • Handle 40+ calls per day.
  • Used P.A.I.R. to solve any issue with the products. (Probe, Analyze, Isolate, Resolve)
  • Trained new employees on Apple Systems

Confidential

Owner/ Pc Repair

Responsibilities:

  • Repaired printers, servers, workstations, home computers, and laptops back to working order.
  • Setup home wireless and blue tooth networks.
  • Tracked down and purchase different and hard to find parts.
  • Minor web design, video editing, and photo publishing.
  • Provide an excellent customer service via phone and in person.
  • Designed and installed network and security for home use.

Confidential

Contract Help Desk

Responsibilities:

  • Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
  • Customer Service over phone handled 40+ technical/mission - critical calls daily and consistently met high service standards.
  • Software application installation.
  • Password recovery or replacement.
  • Troubleshoot software and hardware issues.
  • Printer installation, IP changes, and replacement.
  • Help users with Windows XP and Server 2003 issues.

Confidential, Jacksonville, Fl

Network Administrator/ Pc Repair

Responsibilities:

  • Handled technical troubleshooting within a small business environment, including system crashes, slow - downs and data recoveries.
  • Setup Office 2007 and Windows 7 on all office computers.
  • Setup all phone and network jacks.
  • Performed hardware repair on broken PC, Modems, APC, and servers
  • Sold refurbished computers to walk-in customers.
  • Troubleshoot computer and printer issues.
  • Designed and installed network for security cams, phones, and Lan/wifi.

Confidential, Jacksonville, Fl

Network/Pc Tech, Installer

Responsibilities:

  • Setup base load on new computers using network install.
  • Setup of over 650 Dell computers, including all network connection.
  • Asset tagged and inventoried all new computers.
  • Performed the shipping/receiving of all old and new computers.

Confidential, Jacksonville, FL

Network Services Intern/Helpdesk

Responsibilities:

  • Performed Help Desk level 1 and level 2 technical troubleshooting within an enterprise environment.
  • Assisted service desk with various support issues.
  • Built, configured and managed the Test Network.
  • Setup base load software and proprietary software on new computers.
  • Setup and worked with Office 2003/2007 including Visio and Share Point
  • Repaired printers, servers, and workstations back to working order.
  • Troubleshoot computer and printer issues and proprietary software.
  • Traced and labeled patch cables to server, VoIP, Cisco routers, and dell switches.
  • Develop and managed the asset inventory including the server room.

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