SKILLS:

• Good understanding for VoIP, LAN and WAN networking .
• English. - Arabic.
• Technical support and troubleshooting.
• Learning Agility.
• Can work independently or as part of a team = =
• Presentable and organized.
• Creative and Hard worker.

WORK EXPERIENCE:

Confidential

Avaya Voice and Network Engineer

Responsibilities:

• Implement, administer and troubleshoot AVAYA’s voice and data Systems.
• Communication Manager. 5,6 and 7 ( duplex, ESS, LSP ).
• Voicemail, AES and Call recording . Call Center, (Vectors and VDNs ).
• System Manager and Session Manager
• IP Office.
• G430, G450, G650, MM, TN and E1/T1.
• IP, Analog and Digital phones. S88xx - S8300x-HP-Dell Servers. Hospitality.
• VoIP.

Confidential

Technical Call Center Specialist

Responsibilities:

• Install and troubleshoot home internet services and solve related issues.
• Handles all internal and external customer technical inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
• Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.