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Avaya Voice And Network Engineer Resume

SKILLS:

  • Good understanding for VoIP, LAN and WAN networking .
  • English. - Arabic.
  • Technical support and troubleshooting.
  • Learning Agility.
  • Can work independently or as part of a team = =
  • Presentable and organized.
  • Creative and Hard worker.

WORK EXPERIENCE:

Confidential

Avaya Voice and Network Engineer

Responsibilities:

  • Implement, administer and troubleshoot AVAYA’s voice and data Systems.
  • Communication Manager. 5,6 and 7 ( duplex, ESS, LSP ).
  • Voicemail, AES and Call recording . Call Center, (Vectors and VDNs ).
  • System Manager and Session Manager
  • IP Office.
  • G430, G450, G650, MM, TN and E1/T1.
  • IP, Analog and Digital phones. S88xx - S8300x-HP-Dell Servers. Hospitality.
  • VoIP.

Confidential

Technical Call Center Specialist

Responsibilities:

  • Install and troubleshoot home internet services and solve related issues.
  • Handles all internal and external customer technical inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
  • Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.

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