- Good understanding for VoIP, LAN and WAN networking .
- English. - Arabic.
- Technical support and troubleshooting.
- Learning Agility.
- Can work independently or as part of a team = =
- Presentable and organized.
- Creative and Hard worker.
Avaya Voice and Network Engineer
- Implement, administer and troubleshoot AVAYA’s voice and data Systems.
- Communication Manager. 5,6 and 7 ( duplex, ESS, LSP ).
- Voicemail, AES and Call recording . Call Center, (Vectors and VDNs ).
- System Manager and Session Manager
- IP Office.
- G430, G450, G650, MM, TN and E1/T1.
- IP, Analog and Digital phones. S88xx - S8300x-HP-Dell Servers. Hospitality.
Technical Call Center Specialist
- Install and troubleshoot home internet services and solve related issues.
- Handles all internal and external customer technical inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.
- Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.