Technical Trainer Resume Washington, DC - Hire IT People

SUMMARY:

Build rapport and success in the workplace utilizing technology and interpersonal relationship skills.

TECHNICAL SKILLS:

RECENT WORK HISTORY:

Confidential, Washington, DC

Technical Trainer

Responsibilities:

Teaching IT courses and developing hands - on training for the Cyber Defender & Network Support Specialist program. Instructing students in IT Fundamentals, A+, Network+, Security+, MCSA/Windows 10, and CCENT courses.
Won award as top 10 IT Trainer worldwide for 2018. Increased attendance, completion rates, student satisfaction and referrals.

Confidential, Washington, DC

Network Administrator / Certification Instructor

Responsibilities:

Provided tech support to instructors and staff.
Deployed networks, servers, and computer labs including testing software.
Setup and configured CCTV. A/V setup and troubleshooting.
Managed user accounts and permissions in Active Directory.
Performed migrations of email service and computers.
Printer troubleshooting.
Created and updated certification curricula.
Trained instructors and provided support to students and instructors.
Taught certification courses and tutored students.
Helped implement Google Apps for Business for Confidential ’s official email service and later Office365 migration.
Computer deployment for Confidential classrooms and administration.
Network setup and complete computer deployment for Skyland Workforce Center, including CCTV system.

Confidential

Computer Instructor

Responsibilities:

Taught computer courses from basic use to computer certifications.
Provided technical support for students, staff, and network administrator.
Assisted with database design and administration.
Supported the network administrator with network setup, configuration, troubleshooting and technical support.
Provided support for Windows Server 2003, client machines using Windows XP and 7, Deep Freeze application, Microsoft Office, Printer maintenance and troubleshooting.
Created curricula for PC Hardware, Microsoft Access, and A+ Certification courses. Designed lesson plans, assignments, hands-on activities, and tests. Increased passing rates for all classes I created curricula for as well as all classes taught.

Confidential, Bakersfield, California

Network Manager

Responsibilities:

Network and computer hardware/software consulting and troubleshooting.
Organized events and relations with local bands.
Created and managed a network and database for managing audio/video production and promotional media for local artists.
Established personal and professional relationships with local bands, venues, and promoters.

Confidential, Stockton, California

Loss Prevention Agent

Responsibilities:

Oversaw LP activities at single location, monitored CCTV, made stops, performed inventory and transaction audits, eliminated and prevented fraudulent activity and shortages.
Physical security and safety, audits of internal/external theft/fraud.
Report writing for safety and LP incidents.
Communicating with management and sales associates to prevent shortages and eliminate internal and external theft.
Modernized operations of the Loss Prevention office and redesigned filing system to increase productivity.
Improved CCTV implementation, increasing ability to monitor store activity.
Investigated and apprehended numerous persons involved in internal and external theft/fraud.