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Technical Trainer Resume

Washington, DC

SUMMARY:

Build rapport and success in the workplace utilizing technology and interpersonal relationship skills.

TECHNICAL SKILLS:

  • Azure All Windows Active Directory
  • PowerShell Microsoft Office SharePoint
  • Linux Nmap Netcat
  • Wireshark Cisco Spiceworks
  • Technical Support
  • Systems Administration
  • Security/Loss Prevention

RECENT WORK HISTORY:

Confidential, Washington, DC

Technical Trainer

Responsibilities:

  • Teaching IT courses and developing hands - on training for the Cyber Defender & Network Support Specialist program. Instructing students in IT Fundamentals, A+, Network+, Security+, MCSA/Windows 10, and CCENT courses.
  • Won award as top 10 IT Trainer worldwide for 2018. Increased attendance, completion rates, student satisfaction and referrals.

Confidential, Washington, DC

Network Administrator / Certification Instructor

Responsibilities:

  • Provided tech support to instructors and staff.
  • Deployed networks, servers, and computer labs including testing software.
  • Setup and configured CCTV. A/V setup and troubleshooting.
  • Managed user accounts and permissions in Active Directory.
  • Performed migrations of email service and computers.
  • Printer troubleshooting.
  • Created and updated certification curricula.
  • Trained instructors and provided support to students and instructors.
  • Taught certification courses and tutored students.
  • Helped implement Google Apps for Business for Confidential ’s official email service and later Office365 migration.
  • Computer deployment for Confidential classrooms and administration.
  • Network setup and complete computer deployment for Skyland Workforce Center, including CCTV system.

Confidential

Computer Instructor

Responsibilities:

  • Taught computer courses from basic use to computer certifications.
  • Provided technical support for students, staff, and network administrator.
  • Assisted with database design and administration.
  • Supported the network administrator with network setup, configuration, troubleshooting and technical support.
  • Provided support for Windows Server 2003, client machines using Windows XP and 7, Deep Freeze application, Microsoft Office, Printer maintenance and troubleshooting.
  • Created curricula for PC Hardware, Microsoft Access, and A+ Certification courses. Designed lesson plans, assignments, hands-on activities, and tests. Increased passing rates for all classes I created curricula for as well as all classes taught.

Confidential, Bakersfield, California

Network Manager

Responsibilities:

  • Network and computer hardware/software consulting and troubleshooting.
  • Organized events and relations with local bands.
  • Created and managed a network and database for managing audio/video production and promotional media for local artists.
  • Established personal and professional relationships with local bands, venues, and promoters.

Confidential, Stockton, California

Loss Prevention Agent

Responsibilities:

  • Oversaw LP activities at single location, monitored CCTV, made stops, performed inventory and transaction audits, eliminated and prevented fraudulent activity and shortages.
  • Physical security and safety, audits of internal/external theft/fraud.
  • Report writing for safety and LP incidents.
  • Communicating with management and sales associates to prevent shortages and eliminate internal and external theft.
  • Modernized operations of the Loss Prevention office and redesigned filing system to increase productivity.
  • Improved CCTV implementation, increasing ability to monitor store activity.
  • Investigated and apprehended numerous persons involved in internal and external theft/fraud.

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