SUMMARY:

Build rapport and success in the workplace utilizing technology and interpersonal relationship skills.

TECHNICAL SKILLS:

• Azure All Windows Active Directory
• PowerShell Microsoft Office SharePoint
• Linux Nmap Netcat
• Wireshark Cisco Spiceworks
• Technical Support
• Systems Administration
• Security/Loss Prevention

RECENT WORK HISTORY:

Confidential, Washington, DC

Technical Trainer

Responsibilities:

• Teaching IT courses and developing hands - on training for the Cyber Defender & Network Support Specialist program. Instructing students in IT Fundamentals, A+, Network+, Security+, MCSA/Windows 10, and CCENT courses.
• Won award as top 10 IT Trainer worldwide for 2018. Increased attendance, completion rates, student satisfaction and referrals.

Confidential, Washington, DC

Network Administrator / Certification Instructor

Responsibilities:

• Provided tech support to instructors and staff.
• Deployed networks, servers, and computer labs including testing software.
• Setup and configured CCTV. A/V setup and troubleshooting.
• Managed user accounts and permissions in Active Directory.
• Performed migrations of email service and computers.
• Printer troubleshooting.
• Created and updated certification curricula.
• Trained instructors and provided support to students and instructors.
• Taught certification courses and tutored students.
• Helped implement Google Apps for Business for Confidential ’s official email service and later Office365 migration.
• Computer deployment for Confidential classrooms and administration.
• Network setup and complete computer deployment for Skyland Workforce Center, including CCTV system.

Confidential

Computer Instructor

Responsibilities:

• Taught computer courses from basic use to computer certifications.
• Provided technical support for students, staff, and network administrator.
• Assisted with database design and administration.
• Supported the network administrator with network setup, configuration, troubleshooting and technical support.
• Provided support for Windows Server 2003, client machines using Windows XP and 7, Deep Freeze application, Microsoft Office, Printer maintenance and troubleshooting.
• Created curricula for PC Hardware, Microsoft Access, and A+ Certification courses. Designed lesson plans, assignments, hands-on activities, and tests. Increased passing rates for all classes I created curricula for as well as all classes taught.

Confidential, Bakersfield, California

Network Manager

Responsibilities:

• Network and computer hardware/software consulting and troubleshooting.
• Organized events and relations with local bands.
• Created and managed a network and database for managing audio/video production and promotional media for local artists.
• Established personal and professional relationships with local bands, venues, and promoters.

Confidential, Stockton, California

Loss Prevention Agent

Responsibilities:

• Oversaw LP activities at single location, monitored CCTV, made stops, performed inventory and transaction audits, eliminated and prevented fraudulent activity and shortages.
• Physical security and safety, audits of internal/external theft/fraud.
• Report writing for safety and LP incidents.
• Communicating with management and sales associates to prevent shortages and eliminate internal and external theft.
• Modernized operations of the Loss Prevention office and redesigned filing system to increase productivity.
• Improved CCTV implementation, increasing ability to monitor store activity.
• Investigated and apprehended numerous persons involved in internal and external theft/fraud.