Associate Manager Resume

OBJECTIVE:

Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization.

PROFESSIONAL SUMMARY:

A dynamic, team spirited and performance driven professional, having 10+ years of rich experience in IT Field.
Responsible for overall IT need of the company, be it procurement, installation, maintenance, support, training etc.
Extensive troubleshooting experience on Windows Platform (knowledge in Unix/Linux)
Network optimization and data and network security (mostly open source and freeware)
Working knowledge of RDBMS management (Oracle) & Enterprise Mail Servers
Hands on and in - depth conceptual knowledge of Microsoft Windows 2000/2012, XP, 98 and Windows 2003-2012 server family.
Managing user rights, Permissions, Software deploying.
TCP/IP Addressing, Sub netting, CIDR, VLSM, basic troubleshooting, VLANs, Security, IPsec, Routing,
Server Administration - Installation, Configuration, Permissions, DFS, DNS, DHCP, IIS, etc.
Knowledge of monitoring tools- Solar winds, SCOM, and Website Pulse through which, GLOBALLY INFRA and all the servers, CISCO, BACKUP, WEBSITE and AVAYA DEVICES etc monitored.
Analyzing and Managing ticketing tools and breach of Remedy and sending daily reports. Responsible of P1 and P2 calls.

PROFESSIONAL EXPERIENCE:

Confidential

Associate Manager

Responsibilities:

Head of the department, managing a team of 4 engineers and looking after all the servers, networking and associated computers.
Analyzing and Budgeting IT/System requirements and accordingly doing procurement (Vendor management)
Responsible for 99.9% system uptime for timely delivery of the overseas client requirements.
Responsible for complying to Clients SLA standards so that it meets their expectations.

Confidential

Team Lead-IT

Responsibilities:

Was Part of 4 engineers and was responsible for all IT troubleshooting, Looking after Servers having windows
IT Assets Management
Compliance with IT standards
Co-coordinating Small in-house IT Projects
Handling VOIP phones configuration/assignments

Confidential

System and Network Engineer

Responsibilities:

Working as L2 Engineer.
Handle escalated calls from L1 engineer.
Working with exchange server 2003 & win server 2003.
Working with Active Directory.
Working with DHCP server.
Monitoring servers on daily basis.
Taking back up of servers.
Working with Red hat servers.

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