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Associate Manager Resume

OBJECTIVE:

Seeking a better & responsible position in an organization that provides me an opportunity to enhance my personal and professional skills in conjunction with goals and objectives of an organization.

PROFESSIONAL SUMMARY:

  • A dynamic, team spirited and performance driven professional, having 10+ years of rich experience in IT Field.
  • Responsible for overall IT need of the company, be it procurement, installation, maintenance, support, training etc.
  • Extensive troubleshooting experience on Windows Platform (knowledge in Unix/Linux)
  • Network optimization and data and network security (mostly open source and freeware)
  • Working knowledge of RDBMS management (Oracle) & Enterprise Mail Servers
  • Hands on and in - depth conceptual knowledge of Microsoft Windows 2000/2012, XP, 98 and Windows 2003-2012 server family.
  • Managing user rights, Permissions, Software deploying.
  • TCP/IP Addressing, Sub netting, CIDR, VLSM, basic troubleshooting, VLANs, Security, IPsec, Routing,
  • Server Administration - Installation, Configuration, Permissions, DFS, DNS, DHCP, IIS, etc.
  • Knowledge of monitoring tools- Solar winds, SCOM, and Website Pulse through which, GLOBALLY INFRA and all the servers, CISCO, BACKUP, WEBSITE and AVAYA DEVICES etc monitored.
  • Analyzing and Managing ticketing tools and breach of Remedy and sending daily reports. Responsible of P1 and P2 calls.

PROFESSIONAL EXPERIENCE:

Confidential

Associate Manager

Responsibilities:

  • Head of the department, managing a team of 4 engineers and looking after all the servers, networking and associated computers.
  • Analyzing and Budgeting IT/System requirements and accordingly doing procurement (Vendor management)
  • Responsible for 99.9% system uptime for timely delivery of the overseas client requirements.
  • Responsible for complying to Clients Confidential standards so that it meets their expectations.

Confidential

Team Lead-IT

Responsibilities:

  • Was Part of 4 engineers and was responsible for all IT troubleshooting, Looking after Servers having windows
  • IT Assets Management
  • Compliance with IT standards
  • Co-coordinating Small in-house IT Projects
  • Handling VOIP phones configuration/assignments

Confidential

System and Network Engineer

Responsibilities:

  • Working as L2 Engineer.
  • Handle escalated calls from L1 engineer.
  • Working with exchange server 2003 & win server 2003.
  • Working with Active Directory.
  • Working with DHCP server.
  • Monitoring servers on daily basis.
  • Taking back up of servers.
  • Working with Red hat servers.

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