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Telecommunication Operator Resume

Washington, DC

EXPERIENCE:

Telecommunication Operator

Confidential, Washington, DC

Responsibilities:

  • Effectively operate hospital based telecommunications systems.
  • Provide telecommunication support to patient, staff, physicians and university community.
  • Responsible for compiling initial information during emergency situations.
  • Respond to and report telecommunications equipment failure..

Communication Operator/Hotline Agent

Confidential, Washington, DC

Responsibilities:

  • Answered internal and external telephone calls in a friendly and courteous manner, directing calls through the hotel switchboard.
  • Actively coordinated communications within the hotel including emergency procedures, alarms, life safety, and natural disaster.
  • Acted as a liaison to all appropriate local Emergency Services.
  • Input maintenance and housekeeping request in Synergy.
  • Performed guest follow up to make sure guest needs have been satisfied.

Guest Service Agent/Room Coordinator

Confidential, Washington, DC

Responsibilities:

  • Greeted and registered guest and issued room keys.
  • Balanced all rebates and other miscellaneous charges.
  • Processed credit card transactions during checkout process.
  • Entered guest request for housekeeping items and room maintenance issues.
  • Answered internal and external telephone calls in a friendly and courteous manner, directing calls through the hotel switchboard.

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