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Support Engineer Resume

OBJECTIVE

  • A driven IT professional with over 15 years of experience, seeking to secure a Datacenter/Server Engineer position with an established company that will allow me the opportunity to use my skills and proficient knowledge in the area of LAN/WAN topology, switches, routers and firewalls.

TECHNICAL SKILLS

  • Windows Server 2000/2003/2008/2012/2016 , Dell, IBM, HP Blade Servers
  • Migration planning, Server migration, racking, cabling, physical moves
  • Veritas\Symantec Backup Exec, IBM TSM, Dell Netvault, CA Arcserve
  • VMware ESXi 4.5 - 6.5, VMware Vsphere
  • IGRP, EIGRP, OSPF, BGP, Cisco wireless, Cisco VOIP (Cisco Call Manager), VPN, VLAN, VTP, STP, HSRP, VRRP
  • DNS, WINS, DHCP, FTP, TELNET, NTP
  • Solarwinds, Nagios, Spiceworks

PROFESSIONAL EXPERIENCE

Support Engineer

Confidential

Responsibilities:

  • Windows Server 2012\ 2012 R2\2008 R2\2008\2003\2000 builds
  • Windows Server 2012\2012 R2\2008 R2\2008\2003\2000 support and configuration
  • PCI Compliance support
  • Demotion and decommisioning of Windows servers\Domain Controllers

Infrastructure Server Engineer

Confidential

Responsibilities:

  • VMware ESXi 5.5 Host installation and configuration
  • Windows Server 2012\ 2012 R2\2008 R2\2008\2003\2000 builds
  • Windows Server 2012\2012 R2\2008 R2\2008\2003\2000 support and configuration
  • Nagios Alert configuration
  • Group Policy support
  • Exchange 2010 Server support and configuration
  • Trend OfficeScan support and configuration
  • Trend Scanmail support and configuration
  • Datacenter migration support
  • Dell Server support and configuration
  • HP Blade configuration and support
  • VMware server virtualization and cloning

Senior Systems Engineer

Confidential

Responsibilities:

  • VMware ESXi 5.5 Host installation and configuration
  • Windows Server 2012\ 2012 R2\2008 R2\2008\2003\2000 builds
  • Windows Server 2012\2012 R2\2008 R2\2008\2003\2000 support and configuration
  • Dell Server support and configuration
  • VMware server virtualization and cloning
  • Datacenter migrations and Datacenter support
  • Responsible for Infrastructure security and PCI compliance
  • Performed Qualys scans to determine security vunerabilities in server environment
  • Followed NIST standards in developing server standards and when remediating findings
  • Participated in security and PCI audits with Mastercard and Visa
  • Set up and responsible for Security Information and Event Management (SIEM) solution (Tripwire)
  • Responsible for producing documentation to support security and PCI compliance efforts

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