OBJECTIVE:

To work in pragmatic way in an organization where I can show my talent and enhance my skills to meet company goals and objective with full integrity and zest

SUMMARY:

• Excellent communication skills and ability to build rapport easily with clients.
• Demonstrated ability to lead and manage an effective team.
• Team Player with good Planning, Organizing and Inter - Personal skills while being sensitive to customer needs.
• Solution assurance for complex opportunity.
• To work collaboratively and commitment to achieving corporate goals.

EXPERIENCE:

Confidential

Responsibilities:

• Solution Design and documentation including HLD, LLD, SOP, TIP, Architecture Vision
• AppDynamics controller configuration and different types of application and machine agent installation
• Design approach to integrate Opsbridge with AppDynamics and ITSM tool
• Due diligence with the application teams for the requirements
• Integration of AppDynamics with ITSM tool

Confidential

Responsibilities:

• End to end Installation / Configuration / Testing of various BSM monitoring tools like HP Operations Manager on Windows (OMW), HP Sitescope, HP Infra SPI, Exchange SPI, Active Directory SPI, VI SPI, CI SPI, DB SPI, Blackberry SPI and VA for Europe, Japan and USA regions
• Preparing application test cases and testing those on the development environment
• Design and Documentation of HLD, LLD, SOP and System maintenance
• Platform specification (PS), Installation Configuration (IC), Installation Qualification Operation Qualification (IQOQ), Installation Qualification Report (ICR) and Installation Qualification Operation Qualification Report (IQOQR) document preparation and getting sign off from stake holders
• Follow up with the application users for the requirements and enhancement.

Confidential

Responsibilities:

• End to End Implementation and configuration of HP OMW, PM and Reporter in cluster
• Design and Documentation of HLD, LLD, SOP and System maintenance
• Preparing application test cases and testing those on the development environment

Confidential

Responsibilities:

• Monitoring tools assessment and providing the recommendation

Confidential

Responsibilities:

• UPTIME monitoring tool administration
• Alert Tracker administration

Confidential

Operations lead

Responsibilities:

• ITIL process streamlining for Confidential delivery
• Internal audit for Confidential Delivery
• Part of Confidential Engineering for HP tools project

Confidential

HP OMW Administrator and Change coordinator

Responsibilities:

• Working as L2 Admin for HP Operations Manager (7.x, 8.x). This included configuring as per customer requirements, maintaining and troubleshooting for management servers.
• At present working on Migration project for HP OVO 7.50 to HP OM 8.10 for Windows.
• Creating & scheduling customized reports for providing application status.
• Responsible for day to day Administration activities
• Adding in Monitoring of Servers, Databases& Applications using HP OM 7.5 and HP OM 8.10 Software.
• Maintaining OVO administration, Node addition/deletion, Agent installation, Policy creation/suppression, Policy Deployment & troubleshooting.
• Configuring thresholds for alarms for various parameters on managed systems & Databases.
• Creating new user accounts/profiles in HP Open View tools.
• Troubleshooting for HPOV managed servers (UNIX)/management server (HPUX/Solaris/Linux/Windows) (Https/DCE).
• HP Sitescope administration.
• Works with technical/development staff and customers to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management.
• Issue Resolution & co-ordination with Client & Technical teams.
• Providing 24X7 on call Support.
• Document processes & procedures, identifying process gaps and problem prevention opportunities, working cross-departmentally to resolve them
• Attending CAB and TAB meetings

Confidential

Sr. Service Delivery Consultant

Responsibilities:

• Responsible for handling all critical escalation on Network Management Platform for all fortune 500 clients
• Installation and Configuration of DB SPI on HP Openview Server and Client Platform
• Installation and Configuration of HP OVO and OVPA Agents
• Configuring and Monitoring of Customers URLs using HP OVIS
• Suppressing schedule downtime events using OVSD
• Handling of HP OV templates
• Troubleshooting HP OV related issues in production networks in a time bounded environment
• Handling conference calls with customer teams while trouble shooting critical issues
• Support Trade / External Customers for their request & problems, monitoring their Systems & Devices remotely.
• Administration of the ITO management servers on a day-today basis
• Proactive tasks such as monitoring disk capacity, OV process-status, Trouble-ticketing etc.
• Templates creation and deployment based on customer requirement - Ex: Application monitoring such as web-server, database etc. Log file templates have been deployed for analyzing log file for HTTP, FTP access and system logins. Templates have been created and deployed for monitoring threshold for system resources like CPU Utilization, Memory, Swap and Disk space Utilization.
• Handling Migration projects.
• Working on problems that come from Tier1 & Tier2 and also from the Customers.
• Working on new request to install agents on multiple Servers and also deploying new templates as required by the Customer and enabling notification to the respective teams or customers depending upon the problems.
• Radia - Software Distribution tool- for mass distribution of agents, templates and upgrades of patches etc.
• DECADE - which is a proprietary Inventory and Database repository, is the interface between the ITO management server and the Remedy Client for Trouble-ticket. The decade accepts OVO messages, acts upon it based on the Inventory and forwards it to the Remedy Client.
• Installation & Troubleshooting of SAPSPI, DBSPI and Exchange SPI.
• Telalert- Managing Telalert Server for all notifications for P1 & P2 calls for IOC.
• Working on reactive Support and Standby on rotation basis.
• Technical processes follow-ups with the help of ITIL & ITSM standards
• Also had an active involvement in the project of OVO 6 TO OVO 7.10 Upgrade.

Confidential

Systems Engineer

Responsibilities:

• Mail sweeper server administration and management.
• Mail sweeper server monitoring.
• Exchange server administration and management.
• Exchange server monitoring; Backup monitoring and reporting
• Windows NT server administration and management.
• NT server monitoring; Backup monitoring, management and reporting.
• Netware server monitoring; Backup monitoring, management and reporting

Confidential

Technical Support Engineer (System Admin)

Responsibilities:

• As a team member, provide the round the clock services of 24*7 days a week on shift basis
• Implementation of EIGRP, RIP, Static routes
• Commissioning & Maintaining the Lease lines & ISDN.
• Initial installation and configuration of HP Openview product NNM 6.1 (UNIX) on Solaris 2.5 / E250 SPARC station and Oracle 7 as an external database.
• Daily monitoring, Maintenance & Troubleshooting of NNM server
• Coordinating with customers for any change, deletion and modification process in NNM server.
• Preventive maintenance of NNM server and backups (weekly & daily) of nnm, database & other system.
• Generating reports from QWAN relating to trend, events & Availability using customization or formatted as per customer requirements.
• Troubleshooting problems encountered while managing NNM server which more or less includes
• Backups related scripts failure
• File system diskspace errors pertaining to var, etc.
• Node discovery & polling problem (snmp/ mibs)
• Raw data export and recovery failures
• Sync failures between NNM server & Oracle / reporting tool.
• NNM services problem mostly Netmon, snmpCollect, ovdbcheck
• Follow-ups with remote engineers for vendor & asset management.
• Interacting with SHCIL management & DoT
• Generate site document like ip address list, configuration management database, change management etc is in place.