PROFESSIONAL EXPERIENCE

Infrastructure Designer

Confidential

Responsibilities:

• Ensure the End to End infrastructure designs of a complex and critical nature meets the business requirements within the project's budget.
• Ensure End to End infrastructure designs are consistent, simple and effective complying with relevant strategy and policy, making use of applicable patterns and standard building blocks provided by core engineering.
• Work with project manager to review and revise cost analysis and risk analysis.
• Leading role in End to End design evaluating and accessing major design options.
• Working with Core Engineering, Application architects and Group Technology to understand and influence changes in architecture policies and strategy.
• Create and maintain necessary capability, knowledge and skills to deliver Infrastructure Designs.
• Create the required Infrastructure designs of Business Unit E2E solution designs in the Global Demand and Estimation tool (R3+).
• Analyse effectiveness of processes and systems in use in the infrastructure design Function and make recommendations for improvements.
• Keep abreast of industry and business unit changes by attending regular training, conferences, forums, reading and engagement with subject matter experts and Industry peers.
• Stay abreast of industry and operational trends and ensure that infrastructure design is well positioned to provide competitive and industry leading services.
• Contribute to the development of the team members by sharing best practices and specialist knowledge.
• Challenge the established practices and recommend improvements to continuously enhance and improve infrastructure design within the Bank.
• Expand and maintain networks with Infrastructure Services GTIS Africa as well as Barclay’s global Engineering stakeholders and role players.
• Build and foster relationships with colleagues and business stakeholders and role players in order to improve overall effectiveness.
• Position the infrastructure team favourably with all relevant internal stakeholders and Colleagues.
• Attend to role players, stakeholders and customer service requests, enquiries and Complaints.
• Attend relevant forums where direction is taken in terms of the future development of infrastructure design management and methodology.
• Work with operational risk consultants and other risk champions during the scoping.
• Policies/initiatives/projects/plans to ensure fair coverage, protection of the bank’s reputation and income and the overall sustainability of the bank.
• Own and agree corrective action items with management for findings related to the functional area.

ICT Infrastructure Consultant

Confidential

Responsibilities:

• Install, configure and upgrade new and existing Windows servers (physical/virtual) along with other supporting Microsoft products / technologies and related third party applications.
• Ensure Enterprise Microsoft server standards are met and maintained.
• Apply patches to the windows servers (physical/virtual) on a regular basis.
• Configure system security including Group Policies, virus management, and enforcement of system access policies.
• Responsible for overall health, high availability, maintenance, and documentation of Windows Server systems.
• Problem analysis and implementation of corrective actions on new and existing Windows servers.
• Building Virtual Machine Templates and keeping them up - to-date with on-going patches.
• Administer and maintain Hybrid messaging and communication platforms.
• Design, implement and release management processes to support development processes and ensure the uptime, availability and proper performance of all components.
• Installation, configuration, performance turning, and troubleshooting of system environments and products in a mid-sized SaaS environment.
• Support of Microsoft and Linux operating systems.
• Managing, monitoring and maintaining virtual servers and VM templates with VMware systems including vSphere and vCenter.
• Participate in the development and on-going maintenance/support of IT Infrastructure to meet or exceed business goals for system availability, stability, security and agility to grow.
• Participate in the effectiveness and efficiency of existing systems; proactively develop, communicate and implement strategies or action plans for improving or leveraging these systems.
• Create detailed specifications for redundancy, failover, and disaster recovery need to be planned and implemented.
• Create and maintain documentation required to support the IT Infrastructure.
• Work with IT Architecture team to build best practices around policies and strategies for current and future Technology projects.
• Provide support to employees using excellent interpersonal skills and teamwork.
• Capacity trending for the VMware environment.
• Research, Infrastructure design and testing of potential new technologies.
• Analyse and update processes where needed and recommend improvements.

Senior ITO Engineer

Confidential

Responsibilities:

• Provide onsite or remote access diagnoses and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques.
• Work well as a team player providing technical expertise and leadership in the various fields.
• Follow process, policies and procedures as laid out.
• Serve as a technical expert providing support to the other IT Technicians and ITO team in general.
• Provisioning of servers according to strict guidelines with attention to detail and documentation.
• Installation and upgrading of complex IT equipment, networks and systems.
• Maintaining and documenting of all work performed as well as strict usage of the call logging systems to ensure open communication with the whole team.
• Administer, implement, and provide technical support of applications and associated hardware utilizing a specialized set of diagnostic tools with elevated privileges.
• Operation and administration of most of the IT systems used to manage, monitor and configure all the technical systems in the environment.
• Manage access and security of systems in accordance with policies.
• Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Develop structured diagrams for the specifications of technical systems, communication systems, servers, storage area networks, security or any other computer related hardware or software.
• Develop and document configurations of the following: databases, servers, computers, security and network monitor systems, packaged programs, macros, utilities, and communication systems.
• Deliver stable and responsive server, network, storage, and backup services and software development infrastructure.
• Technical and structured testing of diagnostic tools and systems, often in conjunction with the testing team.
• Willingness to be available to work after hours where necessary to minimize business.
• Downtime and resolve issues within maintenance window periods.

VMware System Analyst

Confidential

Responsibilities:

• Install Configure and Troubleshoot HP Blades BL 460c G7 and other models.
• Installation Configuration and Troubleshooting of HP Virtual Connect /Flex10 and c7000 enclosures.
• Perform daily administration tasks on the physical infrastructure. (HP, DELL).
• Administration of SCOM and Veeam Monitoring.
• VMware Operations Manager 5.6 Monitoring of Virtualization infrastructure.
• Install Configure and administration of VMware View 4.2/5.6 (+- 1100 VM’s).
• Install Configure and administration of VMware vSphere 4 and 5.
• Administration of VMware Site Recovery Manager.
• Perform day to day administration of the VMware Infrastructure to ensure that all systems are running optimally.
• Support requests for new servers.
• Install Configure and Troubleshoot Windows Server 2003/2008/2008 R2/2012.
• Installation of SUSE Linux (SLES 11) systems.
• Administration of DNS, AD, IIS,MSMQ, Microsoft Clustering Services and DHCP in TEST and Pre Prod Environments ( +- 1000 VM’s)
• Migration as well as Rack and Stacking of Physical Hardware to new Data Centre (on going).
• Maintain documentation for the supported systems / environments
• Interact with outside vendors for both production support issues and new / improved technologies
• Support requests for performance troubleshooting
• Monitor disk utilization and I/O performance to help prevent system bottlenecks
• Support system administrators and end users with requests for resources and performance issues
• Work hand in hand with the Test Team to deliver on critical projects which utilize the test environments
• Work with other team members during weekend and after-hours maintenance windows to apply hardware and software changes to the systems.

Senior Desktop Support Administrator

Confidential

Responsibilities:

• Telephonic IT support
• Domain administrator
• Installation and administration of Windows Operating systems XP/Vista/Win7
• Installation and administration of Office 2003/2007/2010
• Installation and administration of printers and peripherals
• Wireless network administration
• Administration of BES( BlackBerry Server)
• Installation of TALX Systems ( JSE Trading Software)
• Day to day tasks.

Snr. Systems Administrator

Confidential

Responsibilities:

• Telephonic IT support
• Domain administrator
• Installation and administration of Windows Operating systems XP/Server 2000/2003
• Installation and administration of Office 2003/2007
• Installation and administration of printers and peripherals
• Security administration
• Active Directory administration
• LAN Security and administration
• Exchange 2003 administration
• ISA 2004 administration
• Spam Mail Administration
• Wireless network administration and security
• VERITAS Backup exec administration
• Day to day tasks.

Snr. Support Consultant

Confidential

Responsibilities:

• Telephonic IT Support.
• Setting up of new users on Domains and Workgroups.
• Installation and administration of windows Operating systems 98/2000/XP/Server 2000/2003.
• Installation and administration of Microsoft Office 97/2000/2003 (including Exchange).
• Installation and administration of printers and peripherals.
• Low level security administration.
• Basic Active Directory Knowledge.
• LAN Security and administration.
• Basic Knowledge in Exchange 2003.
• Installation and administration of Scooters Pizza and Maxi's dinner’s country wide including Head office.

Call centre agent

Confidential

Responsibilities:

• Administration of claims.
• Client services.
• Capturing of data and client details.
• Day to day functions.
• Claims handling.
• Customer service index.

Sales of hardware and software and repairs

Confidential

Responsibilities:

• Client services.
• Day to day functions.
• Sales and marketing.
• Managing of store when Owner not in.
• Repairing of Pc's.