Sr Avaya Engineer Resume

SUMMARY

Dedicated Telecommunications Engineer and Manager with (17+) years of experience.
Ability to make sound decisions when faced stressful situations that range from single user issues to complete network outages.
Encompass several years of management experience in a high priority low tolerance environment, with direct supervision of subordinates.
Hold great discipline due to my Military background and managerial experiences.
In addition, I am quick to learn with great attention to detail, and can adapt to change.
I will be a valuable asset to any company that provides me the opportunity to excel.

PROFESSIONAL EXPERIENCE

Confidential

Sr Avaya Engineer

Responsibilities:

Sr Avaya Engineer responsible for all aspects of telecommunications for the CFTC
Responsible for planning, executing and maintaining all upcoming Telecom projects
Responsible for the mitigation and patching of all Telecom servers for weekly vulnerability scans.
Responsible for all Telecom maintenance, to include dot release upgrades, full version upgrades and new installs.
Manage a Telecom team of on site and remote technicians to ensure SLA compliance
Adaptable and able to change to keep current with new customer demands

Confidential

Sr Avaya Engineer

Responsibilities:

Currently managing a TDM to SIP upgrade project
Manage all Avaya Call Center applications
Maintain Vector and VDN programming
Project Lead on E911 install and implementation
Responsible for the installation of all Call Center Software to include, EMC Desktop Client, CentreVu Supervisor software, and profile additions
Manage and maintain a diverse vendor population for multiple aspects of the voice and data networks

Confidential - Charlottesville VA

SME Telephony Engineer

Responsibilities:

Currently managing a major Nortel CS1K to Avaya CM 6.3 upgrade creating primary, secondary and tertiary DR sites (G450/430’s with S8300 LSP’s and ESS site)
Manage the AES and the TSAPI connections to our internal CRM platform
Installing a diversified SIP backbone IP network to route all outbound and inbound calling as well as end user SIP add-ons
Created and maintain all call center applications (Call Center 6.0, EMC, and CMS R17 platform)
Administer inbound Auto Attendant, Vectors, VDN’s, and Skillsets for the organization
Responsible for the installation of all Call Center Software to include, EMC Desktop Client, CentreVu Supervisor software, and profile additions
Implementing Point to Point video over IP utilizing One-X Communicator and Avaya Communicator
Manage and maintain Avaya Aura Messaging voicemail platform.
Maintain the Avaya Aura System Platform utilized to administer the server and license aspects of AAM.
Manage Avaya System and Session Manager platforms
Manage Polycom video infrastructure and responsible for the integration and maintenance of the infrastructure
Initiate and kick off all telephony related discoveries for new and emerging technologies
Manage and maintain a diverse vendor population for multiple aspects of the voice and data networks
Created and Maintain the Telephony Budget for the organization
Manage the Avaya Contact Recorder platform
Created the telecom server backup policy and maintain the SFTP backups of all the telecom equipment
Project managed all physical office moves from our field offices. Responsible for all network entities being successfully relocated
Sole responsibility of creating and maintaining the Telecom vendor relationships. To include service providers, business partners, and OEM manufactures
Provide management support for the IT staff during times of network outages and derogatory performance
Manage and maintain all telecom user endpoints for the organization. Responsible for inventory management, RMA and New Hire distribution

Confidential, Alexandria, VA

Senior Manager Telecommunications

Responsibilities:

Completed Major Avaya CM upgrade creating primary, secondary and tertiary DR sites (S88XX’s)
Upgraded and consolidated 5 legacy Modular Messaging systems into 1 nationwide voicemail system reducing costs and increasing productivity from CM 5.0 to 5.3.
Installed new Avaya Sipera Servers and SIP trunks to support new features
Upgraded CMS platform to new R17 version and deployed updated CentreVue software
Installed and maintain Avaya Aura Conferencing 7 and rolled out to new users on a staggered deployment nationwide
Installed and maintain Avaya Aura Conf Center (AACC) and multiple recording options for the contact center (CXM Recording and Voicelogger)
Managed the RedSky E911 application

Confidential

PBX Engineer

Responsibilities:

Pre-Sales Design Engineer (A.C.A. Avaya Certified Associate Design).
Avaya CM 3.1 upgrade to 5.0
Responds to trouble calls and performs moves, adds, and changes (MAC) as well as switch administration.
Installs hardware for Avaya s8720 application servers with multiple media gateways
Successfully coordinated and relocated 30% of senior Government officials’ telecommunications assets resulting in a 75% increase in productivity.

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