Network Engineer Resume Little Rock, AR - Hire IT People

SUMMARY:

To obtain a position within a professional environment that enables me to maximize and advance my computer knowledge and experience.
Two years Call Center experience
Strong written and oral communication skills
Strong ability to patiently assist customers with diagnosis and problem resolution
Maintain customer loyalty by treating customers with empathy and professionalism, resolving issues to the satisfaction of the customer and the company

TECHNICAL SKILLS:

EXPERIENCE:

Confidential, Little Rock, AR

Network Engineer

Responsibilities:

Remotely access computer systems based on customer need and help desk requests tickets.
Create active directory profiles and exchange email accounts for users.
Troubleshoot various software programs that user were having issues with.
Set up new computers and load software
Troubleshoot Microsoft office products
Office365 administration

Confidential, Little Rock, AR

Easy Tech Expert

Responsibilities:

Supervision of Easy Techs while working on customers computers.
Coaching of junior personnel on selling tech services and tech related products.
Looked to for knowledge and skills from junior personnel
Opening and closing of store and related paperwork.

Confidential, Little Rock, AR

Easy Tech

Responsibilities:

Perform basic and advanced diagnostic services for customers to ascertain their issues with computers.
Assist customers with their technology purchasing by asking open ended questions.
Install software and drivers as needed.
Perform system hardware upgrades as needed.

Confidential, Jacksonville, FL

Service Advocate

Responsibilities:

Responsible for handling inbound calls from human resources representatives and sales agents.
Received calls from prospective customers and directed customers to the correct sales area.
Resolved bi-monthly delinquency log for customers that had not paid their invoices to date
Performed audits of invoices
Part of a Financial recovery team that was put together of experienced and qualified personnel.
Sought out by peers for technical advice for procedures they did not understand.