Network Administrator Resume

OBJECTIVE:

Seeking a position as a Desktop Support Technician

SUMMARY:

Customer Service Oriented - friendly, patient, professional
Possesses excellent written and oral communication skills
Over 20 years leadership experience with the Confidential community

EXPERTISE IN:

Computer Hardware Repair
Desktop Troubleshooting
Windows Operating Systems
Printer Repair / Troubleshooting
Driver Support
Tier I Helpdesk Support
Tier II Support
Tier III Support
Software Installation / Configuration Management
Computer System Migrations
Network Cabling
Computer Imaging
Command Prompt Troubleshooting
Network Troubleshooting
NTFS / FAT32 / FAT16
Access Control Lists
Group Policy Settings
MS Office Suite
MS Word / MS Excel / MS PowerPoint / MS Outlook
Customer Service
Office Administration
Malware Detection
Oral / Written Communications
Active Directory
Account Administration
Security Auditing
Accreditation
Wireless Security
Wireless installation
Telnet / SSH
Server Scripting
Routers / Switches
MS Exchange Server Administration
LAN / WAN Topologies
RAID Configurations
TCP/IP Subnetting
OSI Model Implementation
Remedy Call System
Physical Security Access Controls
SharePoint Administration
Symantec Endpoint Administration
DNS Servers
DHCP Servers
Firewalls
MD5 Hashing
Encryption
VPN Tunnels
Cisco Console
Proxy Servers
Security IDS / IPS
VMWare / Oracle VM Virtualbox
Security Protocol Analyzers
Linux Server Commands

TECHNICAL SKILLS:

Advanced network management skills, to include: Microsoft Office, Windows Operating Systems, Windows Server 2000, 2003, 2007, Active Directory, MS Exchange, SharePoint.

PROFESSIONAL EXPERIENCE:

Confidential

Network Administrator

Responsibilities:

Managed all automated purchases, e-mail, TSASCS, and NT user accounts, resulting in minimal user downtime
Replaced 90% of the unit' s outdated computer systems to increase user efficiency by 100% and reduce maintenance costs by $10,000 annually
Assisted Department of Information Management (DOIM) administrators in implementing active directory migration on the SIPR and NIPR networks
Trained all key leaders, including new Information Management Officers, in NIPR and SIPR mission critical software applications

Server administrator and helpdesk support

Confidential, Rochester, NY

Responsibilities:

Migrated 300+ workstations from legacy Windows OS to Windows 2000
Provided Tier III on-site and remote helpdesk support for five locations and several hundred nationally located sales representatives
Have spent several years working with these skills and have a high level of knowledge and confidence
Have a solid understanding of these skills in a learning environment, but have not used them much in a work environment
Have worked with these skills extensively in the past, and refresher training would allow better confidence and updated work experience

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