IT Helpdesk Support Resume

TECHNICAL SKILLS

Microsoft Office Suite 2010 (Word, Excel, Power Point, Outlook, Publisher, Access, One Note)
Windows Server Integration (XP, 2003, 2007)
Adobe Reader 9 & Adobe InDesign
Troubleshooting/solving problems using technical manual

PROFESSIONAL EXPERIENCE

Confidential

IT Helpdesk Support

Responsibilities:

Take calls and emails from MedStar Health Network clients and document issues regarding PeopleSoft application.
Document issues in OPAS Remedy, research issue with technical team and return calls to clients with solutions to close out tickets
Report escalating issues to team lead and management with accurate documentation detailing issues with follow - up as needed.
Direct clients through PeopleSoft software with the help of PeopleSoft Expert through application.
Provide one-on-one end user problem resolution over the phone for medical personal to resolve hard and software and application issues.
Created tickets for end user issues of hardware/software and application to document to IT department.

Confidential

Administrative Assistant

Responsibilities:

Managed day to day operation performing administrative support utilizing a variety of software.
Prepare confidential correspondence, take and transcribes dictation, create memos, flyers and reports. Maintain schedule/calendar of Senior Management. Performed bookkeeping by maintaining daily ledger, preparation of financial vouchers, maintain accounts receivables/payables and post to daily ledger of incoming checks.
Exchange back- up server for office, change out server. Maintain and update website, create new accounts with password protection.
Maintain website determine server problems; update web pages, create new pages and new web accounts with password.

Confidential

Contractor

Responsibilities:

Temporary assignments with Confidential Hotel, Baltimore Convention Center and Confidential Hotels
Confidential Hotel Harbor Place - Administrative Assistant for Event - Verify customer registration with event and hotel. Resolve customer complaints and answer questions about event.
Baltimore Convention Center - Great and register customer for event. Verify customer registration of event by entering customer’s demographic and billing information during check in. Process payments and/or collect balance due. Provide customer with information and location of event.

Confidential

Administrative Assistant

Responsibilities: