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Programmer Analyst Resume

SUMMARY

  • 5+ years IT Service Management.
  • Incident and Problem management.
  • Release management.
  • Manage projects and timelines.
  • Knowledge and use of IBM Software Tivoli Asset Management for IT application (TAMIT).
  • Administer IBM suite of products: Maximo, TADDM, ITIC, BIRT and RFID.
  • Database Design.
  • Provide support and troubleshooting to resolve issues impacting operations.
  • Work well with peers across functional areas.
  • Trained and mentor team members in group.

PROFESSIONAL EXPERIENCE

Confidential

Programmer Analyst

Responsibilities:

  • Proficient use of Distributed Technology: Coldfusion, HTML, SQL, DB2LUW.
  • Create SLA Reports (Mainframe, Distributive) for internal clients.
  • Knowledge and use of Mainframe Technology: JCL, COBOL, DB2, EZTRIEVE.
  • Develop Web Applications.
  • Design and use of Databases.
  • Train/Mentor team members.

Confidential

System Software Analyst

Responsibilities:

  • ITSM Projects.
  • Build, Test and Deploy Software.
  • Administer IBM Software: TADDM, Maximo, ITIC, Birt, and RFID.
  • Administer and manage the day to day production process of SLA reporting through home grown internal website CMDB.com.
  • Integration between applications.
  • Training to administer monitoring application HPOM (HP Operation Monitor) and Site scope.
  • Train/Mentor team members

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