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Network Operations Center Wan Technician Resume

Pennsauken, NJ

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SUMMARY:

Personable and articulate enterprise WAN technician experienced in identifying, troubleshooting and facilitating the resolution of WAN & LAN network incidents as a team and autonomously. Experienced and comfortable interfacing with clients, business personnel and outside vendors. Positive attitude and personality blends well within any team environment.­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­

SKILLS:

  • Experience identifying and troubleshooting WAN/LAN TCP/IP connectivity issues
  • Experience with the configuration and maintenance of routers, switches, and access points
  • Working knowledge of SolarWinds Network Management and Performance Monitoring tools
  • Working knowledge of Microsoft Windows 7 /XP and Server
  • Working knowledge of Microsoft Visio Word, Excel, PowerPoint and Outlook,

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PROFESSIONAL EXPERIENCE:

Confidential, Pennsauken, NJ

Network Operations Center WAN Technician

Responsibilities:

  • Identify and troubleshoot WAN incidents for 16 enterprise networks consisting of approximately 12,000 nodes via Confidential Interface
  • Maintain established service level agreement and quality standards consistent with client expectations

Confidential, Piscataway, NJ

Field Service Engineer

Responsibilities:

  • Delivered technical support for administrative, research and clinical missions within a biomedical, academic environment

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