SUMMARY:
Personable and articulate enterprise WAN technician experienced in identifying, troubleshooting and facilitating the resolution of WAN & LAN network incidents as a team and autonomously. Experienced and comfortable interfacing with clients, business personnel and outside vendors. Positive attitude and personality blends well within any team environment.
SKILLS:
- Experience identifying and troubleshooting WAN/LAN TCP/IP connectivity issues
- Experience with the configuration and maintenance of routers, switches, and access points
- Working knowledge of SolarWinds Network Management and Performance Monitoring tools
- Working knowledge of Microsoft Windows 7 /XP and Server
- Working knowledge of Microsoft Visio Word, Excel, PowerPoint and Outlook,
PROFESSIONAL EXPERIENCE:
Confidential, Pennsauken, NJ
Network Operations Center WAN Technician
Responsibilities:
- Identify and troubleshoot WAN incidents for 16 enterprise networks consisting of approximately 12,000 nodes via Confidential Interface
- Maintain established service level agreement and quality standards consistent with client expectations
Confidential, Piscataway, NJ
Field Service Engineer
Responsibilities:
- Delivered technical support for administrative, research and clinical missions within a biomedical, academic environment
